When I launch the cloud app (windows 8.1) all i get is a blank screen.

When I launch adobe cloud app all i get when it launches is a blank screen. I have tried uninstalling and reinstalling from the adobe site and have also renamed the OOBE folder but to no avail.
What is wrong with the app. It was working fine until recently.
Thank you
Kathy

Hello KathyT2013,
Please rename OOBE Folder from the following location:
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
After renaming the OOBE folder please restart the machine and then launch the application once again.
Do let me know if it work or if it gives you any issues.
Thanks,
Ratandeep Arora

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