When I left my former employer, Pollinate Agency, I bought a MacBook Pro with Acrobat Pro (version 9 or possibly 9.5) installed from the company. I recently had a serious computer crash, and needed to get all contents erased. The support provider didn't h

When I left my former employer, Pollinate Agency, I bought a MacBook Pro with Acrobat Pro (version 9 or possibly 9.5) installed from the company. I recently had a serious computer crash, and needed to get all contents erased. The support provider didn't have my product key, so could not reinstall Acrobat Pro for me. Since then, I have gotten the product key sent to me from my former employer, [ REMOVED ] So I need help in re-downloading, installing and activating the Acrobat Pro software on this computer.

Please remove the S/N immediately (I can't or would). Never post them online. As for download you can go to http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html on the right panel to get 9 pro. I am not sure there is a MAC version there, but that is the first place to go. If it is the proper version, then please back it up to CD and/or portable HD, not the system HD.

Similar Messages

  • Creative Cloud Student and Teacher my computer crashed and need to validate it again on the same computer how do I do this?

    My computer crashed and I had to completely restore my computer and need photoshop to be running quickly I am in school right now and have projects I have to be working on. How do I re-install the programs and validate them because they come up as trail versions?

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    Then install https://helpx.adobe.com/creative-cloud.html

  • Hi - I have recently had a fatal computer crash and lost all my downloads. Is there any way i can get them back?

    Is there any way I can get them back  - any help greatly appreciated

    diana93 wrote:
    where would the pictures be stored in the computer ? Where should I look for them?
    They would be wherever you put them.
    They would only be on your computer if you imported them.  You would have selected a program and/or location and imported them as you would with any digital camera.

  • HT1386 I want to give me old iphone 4 to my daughter and need to get all her info from her old iphone onto a new computer.  The PC she synced with is dead and she does not want to loose all her contacts and music.

    I want to give my old iphone 4 to my daughter and need to get all her info from her old iphone 3 onto a new computer.  The PC she synced with is dead and she does not want to loose all her contacts and music. How can I do this?

    To effectively transfer ownership of the iPhone requires that it be "restored" as a new device.
    ...  The PC she synced with is dead
    The iPhone is not a backup device. Your computer backs up the iPhone, not the other way around. What you use to back up your computer is up to you - Macs use Time Machine. I assume PCs use something similar.
    If her PC backup is dead you will have difficulty extracting content from the iPhone since it is not designed to work that way.
    All her Apple purchases can easily be transferred to another iPhone. However, her contacts will be gone, as will any music or other contact obtained from sources other than Apple.
    There are a number of third party utilities that claim to be able to extract content from an iPhone. See wjosten's procedure here:
    https://discussions.apple.com/docs/DOC-3141

  • TS1559 i have problem with my iphone as it is disable and need to get all my data as the phone needs at least 40 years to enable accessing it

    I have problem with my iphone as it is disable and need to get all my data as the phone needs at least 40 years to enable accessing it

    If you have never connected the phone to iTunes and backed it up or used iCloud to backup your data, it is lost at this point.
    The only way to get back into the phone is to restore it.
    ~Lyssa

  • A mate has an iphone 4 as a work phone and needs to get all data incl messages onto an old iphone 3 as he is leaving. Is this possible, any help appreciated

    A mate has an iphone 4 as a work phone, now he is leaving and needs to get all data incl messages etc onto an old iphone 3. Is this possible, any help appreciated.
    Robbie

    You won't be able to restore a device running iOS 4.2 from a backup of a device running iOS 5 (as you found out).  And the Iphone 3G can only be updated to iOS 4.2.1 so there is no way to migrate from his iPhone 4 back to his iPhone 3G.  He would have to at least have an iPhone 3GS, which will update to iOS 5.1 and would be able to restore from the iPhone 4 backup.  Unfortunately, there isn't any way around it.

  • My computer crashed and I lost everything. It was the only computer with Sync on it and I cannot get my recovery key: how can I get all my bookmarks from that Sync account?

    My computer crashed and I lost everything. It was the only computer with Sync on it and I cannot get my recovery key: how can I get all my bookmarks from that Sync account? I have a ton of bookmarks/saved password and the only way to get on sync is create a new recovery key and lose all of my information.
    Is there any way to get my stuff back without creating a new recovery key and losing all my old stuff?

    It has always been very basic to always maintain a  backup copy of your computer for just such an occasion.
    Use your backup copy to put everything back.

  • Is Adobe Photoshop cs3/10 still being supported?  Mac crashed and need to get up and running again.

    Is Adobe Photoshop cs3/10 still being supported?  Mac crashed and need to get up and running again.  Thank you for any info on cs3. mayord

    I believe if you were to ask Adobe Support they would tell you that CS3 is no longer supported by their services, if that is what you are refering to when you say "being supported".  That means they are not likely to offer assistance with you re-establishing it.
    But you can probably re-establish it yourself.  If you need to download it there is a place for that available:
    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS3 and CS4: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

  • How do I reinstall Premiere Pro CC on my new computer? I had a computer crash and need to reinstall the programme.

    How do I reinstall Premiere Pro CC on my new computer? I had a computer crash and need to reinstall the programme.

    moved from Adobe Creative Cloud to Creative Cloud Download & Install

  • Computer crashed and need to synch my phone to new computer, how do i do so without itunes updating my phone to the empty itunes library?

    Computer crashed and need to synch my phone to new computer, how do i do so without itunes updating my phone to the empty itunes library?

    Launch iTunes on your new computer.
    From the menu bar at the top of the screen click  iTunes / Authorize This Computer.

  • How can I download Photoshop Elements 10?  I had a hard drive crash and need to re-install.

    How can I download Photoshop Elements 10?  I had a hard drive crash and need to re-install.

    if you follow all 7 steps you can dl a trial here:  http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
    and activate with your serial.
    if you have a problem dl'g, you didn't follow all 7 steps.  the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

  • Had main desk top computer crash and need to reinstall purchase but have installed on a lap top - how can I reinstall?

    Had main desk top computer crash and need to reinstall purchase but have installed on a lap top - how can I reinstall?

    You can activate your software on two computers.  If you need to install it on a third machine (because one of the first two crashed), then you need to https://helpx.adobe.com/contact.html to reset your activation count.
    If you just want to reinstall it on one of the first two machines, then just reinstall and re-activate it with your serial number.

  • HT1420 my other computer crashed, how do i get all my iTunes media over to my new mac

    my other computer crashed, how do i get all my itunes media on my new mac?

    Copy everything from your backup copy of your computer.

  • I am trying to reinstall Master Collection after a computer crash and after download it will not accept the serial number that it lists on my purchased products.  The purchase was in 2012.

    I am trying to reinstall Master Collection after a computer crash and after download it will not accept the serial number that it lists on my purchased products.  The purchase was in 2012.The message says the serial number is invalid.  What do I do nest?

    Hi there,
    Please see help here - https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
    If still you are facing problem, I would recommend to reach out to support through the link which is available at the bottom of the support page.
    ^Ani

  • Lost i-Tunes and need to get all my music back onto it

    Hi everybody, I really need some help! Last week my computer crashed and I lost every files I have had, so basically I have bought a new computer with nothing on it. The last two days I have been installing new files and other things. Now the thing is all my music is still on my I-pod (Ipod nano 2nd gen), how do I put all my music from my i-pod back onto a new i-tunes without losing the music?
    Your help will be greatly appreciated!
    Blake

    For iTunes version 7 or later, then you can transfer purchased iTunes store music from the iPod to an authorized computer by using the "file/transfer purchases from iPod" menu. Note that the maximum of 5 authorized computers applies here.
    Find out how to do that here.
    How to copy iTunes purchases from an iPod or iPhone to a computer.
    For all other non purchased content (your own CDs etc) try this method which works on some Windows PCs.
    Enable your iPod for disk use.
    See: iPod Disk Use.
    Open iTunes and select edit/preferences/advanced/general. Put a check mark in the box marked "copy files to iTunes music folder when adding to library" and also "keep iTunes music folder organized", then click 'ok'.
    Connect the iPod whilst holding down the shift/ctrl keys to prevent any auto sync, and if you see the dialogue window asking if you want to sync to this itunes library, click 'no'.
    Then go to file/add folder, open 'my computer', select your iPod and click 'ok'.
    The music files should transfer to your iTunes.
    If this doesn't work (and it may not because officially it's not supposed to), check out the instructions/suggestions here.
    Music from iPod to computer (using option 2). This a manual method using "hidden folders" and although it works, it is a little more involved than other methods.
    Much easier ways are to use one of the many 3rd party programs that copy music from the iPod to the computer.
    One of the most recommended is Yamipod. This is a free program that transfers music from iPod back to the computer. However, it does not transfer playcounts/ratings etc.
    Other free programs are Pod Player, SharePod and Floola.
    If you want to recover just the structure of playlists from the iPod (and not the actual song files themselves), there's iRepo for Windows. which I understand has this feature along with all the standard features for these programs.
    iPodRip also has the feature enabling you to reconstruct playlists.
    There is also CopyTrans. This does preserve ratings/playcounts etc if those are important to you but this program is not free. It also supports video transfer.

Maybe you are looking for