When I load cds i get a message that states, "User not registered for online use." This problem has only begun since the new itunes update and is only a problem on my pc laptop. Media content (track names, etc.) do not load. Thanks
When I load cds i get a message that states, "User not registered for online use." This problem has only begun since the new itunes update and is only a problem on my pc laptop. Media content (track names, etc.) do not load. Thanks
See Re: itunes 12 track names not found and user not registered for online use.
tt2
Similar Messages
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I'm getting this error message: "User not registered for online use" when i'm trying to download music/ track names from a CD into ITunes on my Windows 8 PC. I'm registered and my itunes account/ appleID are all correct and working.
The ""not recognized for on-line use". error is associated with the Gracenote service that iTunes uses to look up and retrieve metadata for CDs. Some users have reported that this error occurs when trying to import from CD, subsequent to upgrading to version 12. A number of slightly different solutions have been reported (though all of a similar nature).
Try walking through the following steps - before starting you may have to enable hidden files and folders to be viewed - in Windows 7 / Windows Explorer select Organize > Folder and search options, then on the View tab make sure that Show hidden files, folders and drives is selected. Without this you won't see the AppData folder in C:\Users\username\
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this doesn't work:
In iTunes, select Edit > Preferences and make a note (or take a screenshot) of your preferences settings in all relevant tabs
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following file:iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this second procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1.
If this one didn't work:
Exit iTunes
Check the following folders:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\LocalLow\Apple Computer\iTunes
Delete any copies of the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
Again, if this procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1 of the second procedure. If you're still not able to retrieve CD info:
Exit iTunes
In Windows, select Start > Control Panel > Programs and Features. Find the entry for iTunes, right-click and select Repair.
When this process has finished, restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If none of these have worked (and almost everything I've seen suggests you should be OK by this point), you may have an issue with the installation and configuration of iTunes itself. If you have got this far, see turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for advice on how to remove and replace of all components of iTunes. -
Im trying to import songs from a cd, but it only shows track numbers, no title of songs.when it try to get the titles it gives error code saying im not registered for online use. i am signed into my account so i dont know how to fix this.
The "not recognized for on-line use" error is associated with the Gracenote service that iTunes uses to look up and retrieve metadata for CDs. Some users have reported that this error occurs when trying to import from CD, subsequent to upgrading to version 12. A number of slightly different solutions have been reported (though all of a similar nature).
Try walking through the following steps - before starting you may have to enable hidden files and folders to be viewed - in Windows 7 / Windows Explorer select Organize > Folder and search options, then on the View tab make sure that Show hidden files, folders and drives is selected. Without this you won't see the AppData folder in C:\Users\username\.
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this doesn't work:
In iTunes, select Edit > Preferences and make a note (or take a screenshot) of your preferences settings in all relevant tabs
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following file:iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this second procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1.
If this one didn't work:
Exit iTunes
Check the following folders:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\LocalLow\Apple Computer\iTunes
Delete any copies of the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
Again, if this procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1 of the second procedure.
If you're still not able to retrieve CD info:
Exit iTunes
In Windows, select Start > Control Panel > Programs and Features. Find the entry for iTunes, right-click and select Repair.
When this process has finished, restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If none of these have worked (and almost everything I've seen suggests you should be OK by this point), you may have an issue with the installation and configuration of iTunes itself. If you have got this far, see turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for advice on how to remove and replace of all components of iTunes. -
Itunes 12 track names not found and user not registered for online use
I recently downloaded itunes 12, and now when I try to import a CD the track names or CD information is not found.... So when I click on options to Get Track Names....it tells me user is not registered for online use... I am running windows 7.
I have tried un-installing and re-installing - didn't work.
I have tried removing a file and then have it repaired... didn't work.
Any other ideas on how to solve this problem?You could try deleting the entire %appdata%/Apple Computer folder or look for parallel files/folders in the C:\Users\<User>\AppData\Local or C:\Users\<User>\AppData\LocalLow folders in case a corrupt file is persisting there.
Or it might not be the preference files after all...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I can't download track names in iTunes for Mac and get a "User not registered for online use" error
I have a Macbook Pro 13, OS X 10.9.5, and iTunes 12. When I rip a CD it says it can’t find the track names online. When I tell it manually to fetch them it says "User not registered for online use."
On my other Macbook it works fine...You need to delete two preferences files in your user library. The full instructions can be compiled from various posts in this topic: user not registered for online use I use an older Mac with easy access to the user library before Apple did a mother-knows-best move and hid it in recent OS versions.
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I tried installing the new Itunes update and now I get the error message r6034 and now itunes is off my system? How do I get Itunes back?
i get a message saying error 7 (windows error 127)
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Importing CDs into iTunes - User Not Registered For Online Use
I am on Windows 8.1 Pro using iTunes 12.0.1.26 and am trying import CDs into my iTunes library. When I insert a music CD in the album information and track names don't come in automatically. When I try to manually get the information, I get an "User not registered for online use" message.
Request if I can be provided with some assistance on this. Importing CDs was no problem until I updated to iTunes 12.0.1.26 yesterday morning.
Thanks.Same issue - windows 7. Worked fine yesterday - updated to iTunes 12 and now it is broken and I get the "user not registered for online use" ERROR. Seems like the latest "upgrade" broke GraceNote access.
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Why does 'User not registered for online use' show up when I try to import a cd into itunes? None of the cd info shows up either.
Well, the format I upload from the camera is "video clip" or "video for Windows"...sometimes I've converted them to avi format, too. But as I said, it never even lets me get that far...I never get to even select a clip. As soon as I tell the program to "import/clip" it freezes up before I can even go to the folder that the clips are in. It has only begun to do this recently, and I'd never had any problems like this before. Last night I tried it again, and I clicked "open composition", and it froze when I did that too.
I'm not sure how much more specific I can be about the details of the clips, since I'm positive it has nothing to do with the clips themselves...I'm running Windows XP, though...Home Edition Service Pack 2, Pentium 4 CPU 2.80GHz, with 504 MB of RAM. I have had the automatic updates turned on since I did my last reformat a couple of weeks ago. Could it have something to do with some kind of an update it may have done? -
I am trying to download photos from my digital camera. I have done this many times before with this same camera; however this time when I click the "import all" button I get a message that states that the format is unrecognizable. It doesn't specify what the format is.
What is causing this and how do I correct it? Any ideas would be greatly appreciated!
Thank you!
AimeeMake a temporary, backup copy of the library and try the following:
launch iPhoto with the Command+Option keys held down and rebuild the library.
select the options identified in the screenshot.
Click to view full size
Launch iPhoto and try importing again.
OT -
Windows OS 7
iTunes 12
Ever since the new update with iTunes 12, all of my song titles have a track number before them.
Is there any easy way to remove this without having to go through my entire library?
Any help would be appreciated.
Thanks,
Nancyturingtest2 wrote:
OK, that was the wrong approach. What should have worked would have been the process described in Empty/corrupt iTunes library after upgrade/crash. No doubt your songs not only start with two leading digits, but have also lost the information regarding artist, album and their actual track numbers.
Make a strong cup of coffee/tea/your favourite beverage and review this thread: Any software that can rebuild iTunes songs lost to Unknown Artist/ Unknown Album. It should be possible to restore a pre-upgrade version of your library, the reconnect it to the files (assuming they have been moved). Please feel free to ask questions.
tt2
I couldn't get that script program to open. I'll just have to manually fix this mess.
Thanks! -
Recently downloaded the new itunes on a new Mac Air and I can't play any music when I am not online. They all come up with '!' whenever i click on it. Is there a trick to this?
Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/ -
iTunes 11 worked fine. This only occurred after downloading iTuens 12. I saw resolutions for Mac (deleting files), but how can this issue be resolved on Windows XP?
Thanks! That worked.
I did the.....
Press the WinLogoKey+R
Type in %appdata% and press return
Double click on Apple Computer
Double click on iTunes
Delete the file CD Info.cidb
but that didn't work.
Then I did the....
Try deleting com.apple.iTunes.Gracenote.plist in the same folder
and that didn't work.
BUT....when I did the....
and if that doesn't work try deleting iTunesPrefs.xml.
the names displayed successfully, and I was able to download the album art work also. I left the preferences as is before and after the file deletion.
Thanks for your help!!!!! -
i have a bunch of files that can't be located and some songs that i purchase that when you click on them they skip to the next song. also all my videos, movies and tv shows i purchased come up with a white screen and no sound they show they are playing
"Add Folder to Library" is still where it always was, in the File menu.
The new "innovation" is that the File menu is hidden by default! But you can reveal it by using CTRL+B. -
I keep getting ' user not register for online ' when trying to get track names for my CD imports
Please help, I am unable to import any CD's I keep getting "user not registered for online use"
I am running Windows Vista, Itunes 12.
I have attempted Repairing & re-Installing, but still having a problem, Any advice please folks.See this thread: Re: itunes 12 track names not found and user not registered for online use.
Some extra cleaning may sort things out.
tt2 -
I cannot get into my iTunes. When I try to load it, I get a message that says iTunes has stopped working. What do I do?i Have uninstalled and reinstalled both iTunes and Quicktime already, Did not make a change
You are on pc or mac? I think pc. Below is a link that gives the steps, and it suggests you need to down load a controller, and then it tells you how to set it up. See if this helps any.
http://www.gottabemobile.com/2011/10/12/icloud-photo-stream-on-windows-pc/
Within the write up is a link to the apple site where the download is available, for free!
Maybe you are looking for
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