When I log in on my computer none of my icons show up on my desktop and then a virus protection logo comes on. What can I do to resolve this issue without going to the repair store?

When I log ion to my computer and the desktop shows up all of my icons that were on my desktop are no longer there. Then a virus message pops up and asks me if I would like to buy some antivirus software and then a error report shows up and it ask me if I would like to send the error report out and then it gives me the option if I do not want to send it out.
== This happened ==
A few times a week
== 06/14/2010

That pop-up asking you to buy an anti-virus product (and some telling you that you are infected) is probably a virus.
For a possible solution and images of similar pop-up windows see (follow the instructions given in Post 3 of this):
http://forums.malwarebytes.org/index.php?showtopic=38629&st=0&p=193287&#entry193287
After doing the above, you may want to use other scanners to thoroughly scan your system for malware:
'''Scan for Malware'''
Install, update and run these programs in this order. They are all free for personal use, but some have limited functionality in the "free mode", but those are features you really don't need to find and remove the problem that you have. ('''Not all programs detect the same Malware.''')
Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
SuperAntispyware - http://www.superantispyware.com/
AdAware - http://www.lavasoftusa.com/software/adaware/
Spybot Search & Destroy - http://www.safer-networking.org/en/index.html
Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
Dr. Web Cureit - http://www.freedrweb.com/cureit/
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
http://www.spywarewarrior.com/index.php
http://forum.aumha.org/
http://www.spywareinfoforum.com/
http://bleepingcomputer.com
'''''Other Issues''''': ~~red:You have installed plug-ins with know security issues. You should update them immediately.~~
'''Update Java''': your ver. 1.6.0.19; current ver. 1.6.0.20 (important security update 04-15-2010)
(Firefox 3.6 and above requires Java 1.6.0.10 and above; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 )
''(Windows users: Do the manual update; very easy.)''
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
Do the update with Firefox closed.
'''Install/Update Adobe Flash Player for Firefox''': your ver. 10.0 r32; current ver. 10.1 r53 ('''important security update 2010-06-10''')
See: '''[http://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash Updating Flash]'''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
-exit Firefox (File > Exit)
-check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-double-click on the Adobe Flash installer you just downloaded to install/update Adobe Flash
-when the Flash installation is complete, start Firefox, and test the Flash installation here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507&sliceId=1
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version of Flash. To install/update the IE ActiveX Adobe Flash Player, same instructions as above, except use IE to download the ActiveX Flash installer.
*Also see: http://kb.mozillazine.org/Flash ~~red:'''''and'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]

Similar Messages

TS3991 When I create a new contact on my iPhone , it is not showing up on my other devices not in my Icloud contacts. What can I do to resolve this issue? Thanks

when I create a new contact on my iPhone, it is not showing up on my other IOS devices or in my iCloud . What can be done to fix this issue? thanks

I am having the same problem, just seem to start a few days ago

HT1199 when I enlarge iPhoto, I get a big exclamation point. What can I do to resolve this issue?

When I enlarge a photo in iPhoto, I get a big exclamation point. What can I do? Also, a lot of my pictures are gone.

Gone from where?
Try these in order - from best option on down...
1. Do you have an up-to-date back up? If so, try copy the library6.iphoto file from the back up to the iPhoto Library (Right Click -> Show Package Contents) allowing it to overwrite the damaged file.
2. Download <a href="http://www.fatcatsoftware.com/iplm/">iPhoto Library Manager</a> and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
3. If neither of these work then you'll need to create and populate a new library.
To create and populate a new *iPhoto 08* library:
Note this will give you a working library with the same Events and pictures as before, however, you will lose your albums, keywords, modified versions, books, calendars etc.
In the iPhoto Preferences -> Events Uncheck the box at 'Imported Items from the Finder'
Move the iPhoto Library to the desktop
Launch iPhoto. It will ask if you wish to create a new Library. Say Yes.
Go into the iPhoto Library (Right Click -> Show Package Contents) on your desktop and find the Originals folder. From the Originals folder drag the individual Event Folders to the iPhoto Window and it will recreate them in the new library.
When you're sure all is well you can delete the iPhoto Library on your desktop.
In the future, in addition to your usual back up routine, you might like to make a copy of the library6.iPhoto file whenever you have made changes to the library as protection against database corruption.

Fat Cow website is saying the editing funtion problems I am having in editing my website is due to the Fire Fox brouser. What can I do to resolve this issue.

I have had a website, advancedesdservices.com, for several years now and used their editor to completed it, Site Deluxe. Explorer would not let me open the Site Deluxe tool within Fat Cow and they suggested I load an advanced Browser such as Fir Fox. I did and it allowed me to open the tool. However with Fire Fox the editing tools in Site Deluxe do not function such as cut, paste, spell check. The Fire Fox spell check identifies miss spellings but do not allow replacement word suggestions. Fat Cow is stating that it must be an issue with Fire Fox and suggested I ask you or load another Browser. Any suggestions??

Do you have a dictionary installed and selected?
* You can see which dictionary is selected if you right-click in a text area and open the Languages submenu.
* Open the "Add Dictionaries" link to install a dictionary if you do not have one.
* Make sure that [X] "Check Spelling" in the right-click context menu is check-marked.
You can enable or disable spell checking globally:
* Tools > Options > Advanced : General: Browsing: "Check my spelling as I type"
You can look here for dictionaries:
* https://addons.mozilla.org/firefox/language-tools/
See also:
* http://kb.mozillazine.org/Spell_checking
* http://kb.mozillazine.org/Dictionaries
* https://support.mozilla.com/kb/Using+the+spell+checker

Had a new hard drive installed last month. now iphoto won't start up, popup says "you can't open the application iphoto because it may be damaged or incomplete. can this be repaired without going to the repair shop?

had a new hard drive installed last month. now iphoto won't start up, popup says "you can't open the application iphoto because it may be damaged or incomplete". can this be repaired without going to the repair shop?

What installed iPhoto there in the first place? Was it the same version of iPhoto that came with the Mac? Was iLife added at a later time from a Mac Box Set? You can selectively install iPhoto, and then apply the appropriate iLife update without taking it to the shop, after removing the application, or recover it from your backup.

I recently updated to iOS 8.0 on my Ipad however when i try to agree to the new terms and conditions i get an error message saying either 'Cannot connect to server' or 'Your session has timed out please try again' what can be done to resolve this?

Hi, I recently updated to iOS 8.0 on my Ipad mini however when i try to agree to the new terms and conditions i get an error message saying either 'Cannot connect to server' or 'Your session has timed out please try again' what can be done to resolve this problem? Also i cannot download anything from the App store as a result of this.

Can you check the Object Security for the Analysis Menu and Export button and see if it is restricted?
Also, is this a Oracle DB? IF so, has the following 32 bit Oracle Client components been isntalled:
Oracle Objects for OLE
Oracle Data Provider for .NET
Oracle Providers for ASP.NET

TS3297 I keep getting a message when trying to download apps saying your purchase could not be completed contact apple store. What can I do to resolve this?

I keep getting a message when trying to download apps saying your purchase could not be completed contact apple store. What can I do to resolve this?

You will need to contact iTunes Support, which you can do so via this link and ask them why the message is appearing (we are fellow users on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Verizon Chat advises pdf attachment non-download from AOL email is a software problem and directs me to Apple Support. I see "can't access cellular data network" in an instant before the file's icon turns into the file's name.

Verizon Chat advises pdf attachment non-download from AOL email is a software problem and directs me to Apple Support. I see "can't access cellular data network" in an instant before the file's icon is replaced by the file's name. In Inbox three emails in a row show there is an attachment. My iPad 3rd gen. runs 7.1.

You have Acrobat Pro on your system. It will try to open PDFs, and of course it will fail. You must uninstall it. Then, you will need a PDF reader. So install Adobe Reader. That seems quite simple, but perhaps something is wrong. If anything goes wrong with these two steps (1) uninstall Acrobat Pro (2) install Adobe Reader, then please let us know the details.

I have a annual plan, it supposed must be used in two terminals, but i haven´t been able to install any app in a second computer, it always says that the app is only available as a trial download. What can I do to solve this issue, and be able to use my p

I have a annual plan, it supposed must be used in two terminals, but i haven´t been able to install any app in a second computer, it always says that the app is only available as a trial download. What can I do to solve this issue, and be able to use my paid plan in two computers?

Hi Susan,
Please refer to the help document to fix this issue:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
You may also refer to the thread as below:
creative cloud software says my free trial has expired, but I have a paid subscription
Regards,
Sheena

I bought my Iphone4S from australia and then moved back to my country which is India. Two days back "GAMES" catogeries was missing from the app store. I have no idea why it went gone missing.I have treied to sign in various times but it doesn't work out.

I bought my Iphone4S from australia and then moved back to my country which is India. Two days back "GAMES" catogeries was missing from the app store. I have no idea why it went gone missing.I have tried to signing in the app store several times but stil it doesn't show the GAMES catogery. Help me out.

Try what Terence Devlin posted in this topic:
Terence Devlin
Apr 14, 2015 11:21 AM
Re: Is Iphoto gone ? i want it back!
in response to Johannes666
Recommended
Go to the App Store and check out the Purchases List. If iPhoto is there then it will be v9.6.1
If it is there, then drag your existing iPhoto app (not the library, just the app) to the trash
Install the App from the App Store.
Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
http://support.apple.com/kb/HT4928
One question often asked: Will I lose my Photos if I reinstall?
iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always.

Y ipod because,I keep getting an error -9808 saying I can't get into the itunes store. What can I do to resolve this problem? Thanks in avance!

Hello, I restored my ipod and now I can't restore my information back on my ipod. I read the manual on how to restore my ipod and I click the ipod under devices but, it won't let me get into the itune store. I keep getting error -9808. What can I do to resolve this problem? Thanks!

Have you seen this Apple support document?
http://support.apple.com/kb/TS2753
B-rock

I imported a video and when I play it back, the audio does not match the video. When I view the tape in my camera it looks fine. I've tried imported twice and each time it doesn't match. What can I do to fix this?

I imported a video and when I play it back, the audio does not match the video. When I view the tape in my camera it looks fine. I've tried imported twice and each time it doesn't match. What can I do to fix this?

The default settings mostly likely use an audio sample rate of 32k. This doesn't work probably in FCP. You're probably better off capturing the tape in iMovie.

My apps keep closing, all of the ones that i purchased from the app store. They started doing this unexpectant, please help me. what can i do to fix this issue?

my apps keep closing, all of the ones that i purchased from the app store. They started doing this unexpectant, please help me. what can i do to fix this issue?

Apps crashing
See:
iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site if only one app.
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod

My macbook pro suddenly freezes; screen turns off and computer freezes. Have to hard restart. Error message appears upon restart, saying something about kernel, etc. Can anyone please help on this issue?

For the past month or more I've encountered what I consider to be quite a serios problem with my Macbook pro. The laptop suddenly freezes without warning, the screen turns black, while the hard drive apparently stals and the system no longer responds. The only way to resolve this issues is to restart the computer via a hard reset. After restarting, an error message box shows up asking me to report the error, which I've already done on numerous occassions. The problem occurs at a frequency of 1 every 2-3 days, sometimes more often than that. The error message that comes up is very complicated but contains some key words amongst which includes "kernel." This makes me believe that it's an issue with the video card, and was wondering how I can remediate this problem so as to get the normal function of my laptop back. If anyone can be of any help, I would greatly appreciate it.
Andrei

For the past month or more I've encountered what I consider to be quite a serios problem with my Macbook pro. The laptop suddenly freezes without warning, the screen turns black, while the hard drive apparently stals and the system no longer responds. The only way to resolve this issues is to restart the computer via a hard reset. After restarting, an error message box shows up asking me to report the error, which I've already done on numerous occassions. The problem occurs at a frequency of 1 every 2-3 days, sometimes more often than that. The error message that comes up is very complicated but contains some key words amongst which includes "kernel." This makes me believe that it's an issue with the video card, and was wondering how I can remediate this problem so as to get the normal function of my laptop back. If anyone can be of any help, I would greatly appreciate it.
Andrei

My ipad is locked, the pass code not activate my divice. what can I do to resolve this problem?

My ipad is locked, the pass code not activate my divice. what can I do to resolve this problem?

You should connect your ipad 2 to the computer you registered it too. And then, the pass code would be off. If that doesn't work, then you should go to the Apple Store and they will unlock it for you but you will have to answer some security questions.

When I log in on my computer none of my icons show up on my desktop and then a virus protection logo comes on. What can I do to resolve this issue without going to the repair store?

Similar Messages

Maybe you are looking for