When i log in on the printer, i get a message that my login is invalid. I can go to the efax websie

Envy 110 e-all in one printer D411. when i enter my efax number and pin on the printer I get a message that my login is invalid. However, I can go to the efax website and using the same number and pin, I can login to the website. How do I fix this?
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Try logging in without the "1" in front of the 10 digit number, if you are already not using the 1, put it in front of the fax number. If that does not work, try turning ePrint off, then back on from under the web services menu. That menu is located under the set up Icon on the front panel that looks like a wrench. Then after that touch the webservices icon ( the one that looks like a piece of paper with a target behind it) and then reprint the info/report page from webservices and then try to login again.
I am a former employee of HP...
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Message was edited by: leroydouglas
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When i log in on the printer, i get a message that my login is invalid. I can go to the efax websie

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