When I log into my Hotmail account now, it now connects to 'microsoft windows (US)' and not to 'UK' which could be why some downloads and sending/receiving emails frequently run very slowly. What's changed and how to I revert this back to windows UK
Below is the thread from/with Windows Live Solution Center which should tell you me issues. Let me know if you need any further information please.
>
>
>
Windows Live Julius M.
Hi chriswhitehead,
I would like to make some clarifications.
> Did you change any information on account.live.com specifically on the location/country?
> Did you change the timezone and locale of your computer?
> When did you experience this latency?
> Did you add a lot of softwares on your computer?
> Did you change your ISP provider?
Thanks,
Hello Julius M
Sorry I haven't got back to you before now but I've had a few problems trying to make this reply.
I was using firefox as my Explorer. When I tried to open your message the system kept looping between 'hotmail logon' and 'connecting' and didn't get anywhere. Also, when I clicked on the 'reply' radio button below your message, nothing happened. ......I've now gone back to using Explorer 8 to try to reply.
to answer your questions:
>I haven't changed any information in account.live.
>I haven't changed the timezone or locale of this computer.
>I experience this latency about 3 weeks ago when a message popped up saying that it had been noticed that I was connected to the US server and did I want to revert back to the UK server. Unfortunately the message didn't stay on the screen long enough for me to click OK of for me to see who sent it. It may have been Microsoft or possibly from Firefox. Just before this, I had downloaded and installed several critical MS updates for Win 7.
>I haven't added any software to this computer recently.
>I haven't changed my ISP provider.
I have uninstalled Firefox and will try again with a fresh installation. Possibly Firefox went wibbly.
Thanks
Report as Abuse
Chris Whitehead
Julius M
I've just reloaded Firefox Ver 9 and the problem still exists.
Opening your link in firefox just loops and can't find a connection.
Also, I can't make a reply.
It seems that Firefox doesn't like Win Live Solution Centre or WLSC doesn't like Firefox.
Report as Abuse
It works OK in IE8 (but Internet Explorer lacks the refinements of other explorers... changability, bookmarks etc)
Hi chriswhitehead,
Since according to you, you did not change any information on your account information, therefore this is issue is not account related. Furthermore, since you did not change your ISP provider therefore this is not an internet connection issue.
It appears that this is a browser issue since you don't have problems with IE8 and the preferred browser does not work well with Hotmail. I have some suggest: please try to deactivate the firewall and access Hotmail via Firefox. If this does not work, please try to open your Hotmail via Firefox using other computer.
Thanks,
Windows Live Julius M.
Hi Julius M
I've tried again with Mozilla Firefox and it failed to allow me to properly open your reply and went into a ' connecting loop' when I tried to send.
IE8 works OK. This reply is with the Opera Browser. Let me know if you get this OK and I will advise Mozilla that their system is defective.
Regards
Chris Whitehead
Hi Chris,
Yes, your reply was posted properly. You can inform Mozilla about the issue.
Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.
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