When I log off Firefox, there is a long delay, then an error message: Firefox not responding. Then it eventually logs off. The side bar scroll up and down also experiences delays. This is a new problem--I've used Firefox for years. Help!

I uninstalled and reinstalled Firefox to see if the problem would go away--no luck. It's not my mouse nor my keyboard. Internet Explorer does not have this problem nor any other application. When typing on websites, there is also a delay when the cursor is tabbed, and typing experiences fits and starts as well. I'm going crazy!

Hello jesterabk, '''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

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When I try to install Adobe Acrobat XI Pro, I get an error message, "Key not valid for use in specified state". What is this?

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See if this post by turingtest2 fixes it : key not valid for use in specified state

Acrobat Pro is now constantly giving me the error message (program not responding) when I try and perform any kind of action.

Acrobat Pro is now constantly giving me the error message (program not responding) when I try and perform any kind of action.

Hi cruzsanta03,
Can you please let us know the following:
- Operating System;
- Complete version of Acrobat installed;
- Experiencing this issue with a particular file or all PDF files;
- Experiencing this issue while performing a particular task or with any task;
- Files are saved on the local machine or on a share drive;
- Launch Acrobat in Safe Mode and then check the issue. Hold 'Shift' key and launch Acrobat, and then check the issue.

Firefox hangs when I use it. error message says 'not responding' tired of this. it happens more and more. Do I have to stop using firefox

When I start FF it application hangs (freezes) some times over a minute. Message say FF is not responding. . Have had my PC checked, it is clean, cleared the cache and performed everything else I can think of. When I click to change pages, it does the same thing.

Does everything else on your computer work as expected, is it only firefox that you have a problem with ?
If so Try Firefox in [[safe mode]]
# do not make changes in the first options window, just click on continue.
# use only the default theme
# if you still have problems, then whilst still in safe mode, disable your plugins
* see [[troubleshooting extensions and themes]]
Try firefox on a file on the local computer, eg save a web page and open it on your harddrive with firefox, presumably that works ok without giving messages of not responding.
Also
*are you using Firefox 8 and the problem computer to send these posts ?
* what is the exact error message ?
* if applicable see [[Firefox is already running but is not responding]]

Scrambled display when I use the trackpad to scroll up and down in Safari

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Another thing I have noticed is that some videos I watch online have intermittent white sections flashing in.

It is certain that some people are having problems, all I can confirm is that my 2.0GHz MacBook does not seem to have this problem.
However, after having looked at this thread and another link it seems that a lot of the posts about problems are coming from users of the MacBook Pros and the 2.4GHz MacBooks. Thus, this makes me wonder if the CPU speed might have something to do with this issue. Along with the CPU another issue might be heat (which would seem to be a greater concern with both the MacBook Pro and the 2.4GHz MacBook) and whether the affected systems are equipped with more than 2GB DRAM and whether than DRAM is third-party or from Apple (i.e. these problems could be caused by issues with the DRAM).
Of course, no one can yet say where the problems may be but system "overheating" and/or DRAM could be involved. When I write "overheating" I'm not suggesting user abuse, just that this may be a temperature sensitive issue.
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Model Name: MacBook
Model Identifier: MacBook5,1
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SMC Version: 1.32f8
Sudden Motion Sensor:
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Had to uninstall Firefox, now I can't reinstall. Get error message "Can not find archive file." Please help!

I believe I had some kind of virus attack. I got everything cleaned up. (I HOPE) In the process of cleaning the virus, I unintalled Firefox because it wouldn't open. Kept getting the error message that Firefox was already open and I had to close out of the sessions or restart the computer. After restarting the computer several times and not being able to find any open sessions in task manager, I uninstalled. When trying to reinstall, I get the error message "can not find archive file." I've tried downloading Firefox from cnet as well as the Mozilla site to no avail. Please help. I'm getting tired of using Chrome already!

Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you.

Yosemite. iPhoto has stopped sharing pix via email. Have tried removing and re-adding accounts. This is a new problem. What gives??

I recently had a new hard drive installed and upgraded to Yosemite 10.10.1 on a Macbook Pro. No problems for the first week, then iPhoto 9.6 stopped sharing pix via email. I tried removing and re-adding my accounts but that didn't help. Thanks in advance for any advice. Ra Buck.

PS. IPhoto doesn't seem to connect, but I'm not getting an error message.

Since updating firefox i can no longer connect to pogo error message says i have no java yet test say i have lates current update of java

i updated firefox and now i can no longer access pogo.com it states that java is unavailable on my pc. When i run test for Java it states that i have most recent update installed and it is operating

I don't know what test you are looking at. You have Java 1.6.0_11, which has known security issues; the current version is 1.6.0_21. For updating see below.
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* Macromedia Shockwave for Director Netscape plug-in, version 11.0
* Adobe PDF Plug-In For Firefox and Netscape (you '''MAY''' need to update)
* Java Plug-in 1.6.0_11 for Netscape Navigator
#Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#'''Update Shockwave for Director'''
#*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
#*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
#*When the download is complete, exit Firefox (File > Exit)
#*locate and double-click in the installer you just downloaded, let the install complete.
#*Restart Firefox and check your plugins again.
#*'''Download link and more information''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
#'''Update Adobe Reader (PDF plugin):'''
#*From within your existing Adobe Reader ('''if you have it already installed'''):
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#**Follow the prompts for updating
#**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
#*Download complete installer ('''if you do NOT have Adobe Reader installed'''):
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#*See:
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#**[http://www.pchell.com/support/mywebsearch.shtml|PC Hell: My Web Search Removal Instructions]
#**http://helpint.mywebsearch.com/intlinfo/help/toolhelp.jhtml#q3
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'''You can remove "getplus" (shown in your plugins)''', the Adobe Download Manager. You do not need it and it causes problems for some users:
*http://www.msfn.org/board/remove-adobe-getplusr-t139454.html
*http://www.nosltd.com/index.php/support/support-faq
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*http://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin
*http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
*'''NOTE''':
**You must update both IE and "all other browsers (including Firefox)" separately; 2 downloads, 2 installs
***IE direct download link: http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe
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#*Open Adobe Reader in your programs
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#* go to http://get.adobe.com/reader/
#* follow the instructions illustrated here: http://www.techerator.com/2010/07/how-to-install-adobe-reader-without-installing-adobe-dlm-download-manager-browser-plugin/
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*'''Note: plugin check page does not have version information on all plugins'''

Bought my 1st iPhone today (4S) Just started using for less than 5 minutes and it has a voice command that talks on Everything and the pages wont scroll up and down and cant change screens from the page it boots on. Wrong apps open when I open an app...

So I bought my wife our 1st iPhone 4S today w/ Verizon. I booted it up and it started having a voice repeat every command, and function (no, its not Siri).
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Not too excited about switching phones if this has already begun... Any advice would be appreciated.

iPhone User Guide
Voice Over Fix
Settings > General > Accessibility > Voice Over > Off
Or
Press the Home Button 3 Times
iPhone: Configuring accessibility features (including VoiceOver and Zoom)

The option to save all tabs does not appear to work in ver 4. the promt is missing at sut down. How is this corrected?

In ver 3.6 there was a prompt at shut down to save tabs. It seems that option is gone in ver 4. How can I fix this?

One of the changes in Firefox 4: '''''by default''''' Firefox 4 does not display the warning message when closing multiple tabs, but it can be turned back on by changing some preferences. ''Note: This was a decision by the developers. On this forum, we are all '''uncompensated volunteers''' here to help other users. The developes/employees of Mozilla/Firefox rarely, if ever visit here.''
#Type '''''about:config''''' in the URL/Location/Address bar and press the Enter key
#Accept the warning message (promise to be careful)
#The preferences page/list will open
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#If its value is set to false, double-click on it (in the lower panel) to toggle its value to true
#Repeat steps 4 and 5 for these following 3 preferences also:
#*'''''browser.warnOnQuit'''''
#*'''''browser.warnOnRestart'''''
#*'''''browser.showQuitWarning'''''
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#**Info/Instruction for using '''''about:config''''': http://kb.mozillazine.org/About:config
#See:
#*https://support.mozilla.com/en-US/questions/785169
#*http://forums.mozillazine.org/viewtopic.php?f=23&t=2105039&p=10434467&sid=fd2a35945bb2c633687f7b50d8c53989
#*http://blog.zpao.com/post/3174360617/about-that-quit-dialog

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I'm trying to sync my ipod classic with my itunes library, but I get a message saying it can't be synced because the required disk can't be found. How do I find what this disk is? I have over 2,000 songs in my itunes library but only 497 sync. Help!

Could any of the music have been sourced on an external USB drive or a network drive? In iTunes, go to one of the songs that won't sync. Bring up the info page, and look at the location of that song on the disk. Does that file and path exist? That could be your problem, especially if they were on a USB drive you forgot about.

I have used FF for years. Yesterday I could not get it to open. The clock comes on for a second then goes off. IE works OK. I uninstalled and reinstalled FF

I uninstalled FF and reinstalled it with the same results. IE and Chrome work fine. This is something that just started yesterday afternoon. Can you help?

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
''(If you're using an added theme, switch to the Default theme.)''
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item: 
[[Image:FirefoxSafeMode|width=520]] 
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Thank you.

I just updated firefox TODAY 8/17/11 and after the update i can't open firefox unless i restart my computer or i delete going to windows task manager and process, also i can't open a new window, it won't allow it. please can you help me

I just updated firefox TODAY 8/17/11 and after the update i can't open firefox unless i restart my computer or i delete firefox going to windows task manager and process, also, i can't open a new window, it won't allow it. please help me, everything works on IE, Google Chrome and Safari, everything went wrong after the update

Hey Elaine07!
I have an article here that can help you with that issue. This article will help you make sure you have uninstalled iTunes correctly and help you troubleshoot the launch issues you are seeing:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Take care, and thanks for visiting the Apple Support Communities.
-Braden

The bookmark side bar when I click onto a topic will not come up to full screen it stays only in the side bar area.

Is there a setting some where that needs to be adjusted. Some topics will come up to full screen, but yahoo is staying only on the side bar. To get a full screen version I have to google.
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Hi fullertondigital,
Thank you for your question. I understand that websites, such as the google image search, are not displaying the same way in another browser. In order to make sure that this is not caused by an add on please see if it happens in [[Troubleshoot Firefox issues using Safe Mode]]
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My 4s crashed and Apple replaced it while I was out of town. I used it for a week without downloading my old information. When I backed up my old information it erased all my new information from a weeks work. Is there a way to recover that information?

My 4s crashed and Apple replaced it while I was out of town. I used it for a week without downloading my old information. When I backed up my old information it erased all my new information from a weeks work. Is there a way to recover that information?

It doesn't matter what it is in your backup that's causing the problem because you can not selectively restore things from your backup. It's all or nothing.
Set you phone up as a new device and start over.

When I log off Firefox, there is a long delay, then an error message: Firefox not responding. Then it eventually logs off. The side bar scroll up and down also experiences delays. This is a new problem--I've used Firefox for years. Help!

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