When i loose network in elevators-basments, after network is restored my phone is not reachable to anyone until unless i make it wakeup manually.

When i loose network in elevators-basments, after network is restored my phone is not reachable to anyone until unless i make it wakeup manually.
have tried restoring to factory setting but nothing works

On2CO,  I'm glad you have reached out to us today. Thank you so much for the very detail description on what is going on with the device. Sounds like there might be an issue with an application that might be causing these issues. The reason I say that is, when the phone is in Safe Mode you are able to access the Settings screens with no issues. While in Safe Mode that does block all 3rd party applications from running on the phone. I would suggest on trying to back up the device and perform a factory reset: http://spr.ly/6-182Vuo (you would want to make sure to uncheck Automatic Restore in step 3). Once the reset is complete try to see if you can get into Settings. Then, I would recommend on adding 3rd party applications back on to the device one by one to see if we can find what app might be causing this issue. Please keep us posted if you have any further questions or concerns.   KevinR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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