When I make a call, the caller cannot hear me, but I can hear them?

How do I go about correcting this? I have reset my network settings and checked that the mute is not on??

SouthernJo, Let's make sure your phone is connected properly! Blue lights are usually a good sign. LCan you please dial #48 on your handset to ensure you're connected http://vz.to/1BbtYmA? What message do you hear when doing so? We'll figure this out, together.
TanishaS1_VZW
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Dropped iPhone on floor and now when I make outgoing calls I hear a constant buzzing sound, when i turn on speaker it goes away, turn speaker off and the buzzing returns.

I dropped my iPhone 4 on floor and now when I make outgoin calls I hear constant buzzing sound, when I activate speakerphone it goes away only to return once the speakerphone is deactivated. Help!!!

Sounds like you need to take it in for repair.

Hello, I have updated my iphone4s to iOS7 and now I cannot close any of my apps - I double click on button and they show but when I press hand hold the icons do not shake so i can delete them

Hello, I have updated my iphone4s to iOS7 and now I cannot close any of my apps - I double click on button and they show but when I press hand hold the icons do not shake so i can not delete them

You don't press and hold them. Just swipe up.

TS3406 My iphone 6 loses audio to/from the caller randomly. It is working fine then drops audio both ways. Also sometimes when I make a call, it goes through, but no audio to/from. Rebooting corrects. Help?

iPhone 6. When making a call, I have no audio in/out of the phone, but the other phone rings and connects. It happens randomly. I have also lost audio in/out in the middle of a phone call as well. Rebooting resolves the problem until it happens again.
is this a software issue or does my hardware have an issue? Currently running iOS 8.1.1, but it has happened since the phone was new with 8.0...

Well, I think I figured it out... at least I've stopped it from happening...
I have a third party bluetooth receiver that I use occasionally in my car that is hooked up to the stereo's AUX port. One time, when my phone cut out in the middle of a call, I looked down and the phone call had been switched to playing through that bluetooth device. I told the phone to forget the device, and it hasn't happened since. (About 3 weeks)
What is odd is that this would happen when I was 500 feet away from my car at my office and couldn't have sensed the bluetooth signal. (Also the car had been off for hours).
It doesn't happen with my phone still acknowledging the handsfree bluetooth in my car, but I seem to have solved my inability to speak or hear... I just need to forget the bluetooth adapter every time I stop using it.

I can't get calls or SMS texts, but I can send them!

For some reason, whenever someone calls me, they get a busy signal. Also when they text me it doesn't come through, I can send messages and make calls, but that's it. Has anyone else had this problem?
Solved!
Go to Solution.

Are you on Tmobile as your carrier?
Tmobile has been experiencing somewhat wipespread outages across the US tonight and it varies in areas from voice to SMS to data.
I have read the issue has been escalated and is being worked on as we speak.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I lost all of my tabs when I restarted to install the update, is there any way I can retrieve them?

I restarted my browser to install your most recent update. I had 45 tabs, some of them opened months ago and never closed. When the new browser window opened all of my tabs were gone and it will not let me use "Restore Previous Session". Is there any way to retrieve those tabs? Its going to be virtually impossible for me to reconstruct even half of them and this is highly frustrating. I'm using my chrome right now because I don't want to touch my firefox just in case.

Nevermind, I found the button to restore all previously closed windows and it pulled my main window and a few others up as well.

Since Sept 15, 2013 I cannot send emails, but I can send them

I am on a Norwegian cargo ship off the coast of Norway. It has Wi-Fi, but I cannot send emails using my iPad. I understand that Verizon has had big problems recently. I cannot phone Verizon for advice, and if the problem is Verizon's fault, I do not want to change my settings. Can anyone advise me how to fix the problem? Very frustrating and I have not been able to reach technical support using my Safari browser.
Sincerely, W. E. Howard

viafax999 wrote:
Billhoward wrote:
I am on a Norwegian cargo ship off the coast of Norway. It has Wi-Fi, but I cannot send emails using my iPad. I understand that Verizon has had big problems recently. I cannot phone Verizon for advice, and if the problem is Verizon's fault, I do not want to change my settings. Can anyone advise me how to fix the problem? Very frustrating and I have not been able to reach technical support using my Safari browser.
Sincerely, W. E. Howard
Not sure where the previous poster's setting come from but certainly are different to what I use also I have to ssume you are using some form of mail client as using web mail should be no different wherver you are in the world.
Incoming server - incoming.verizon.net
outgoing server - outgoing.verizon.net
login information - your userid and password for your email account
More settings
outgoing server - outgoing server (smtp) check requires authentication
use same settings as incoming mail server for security
Advanced - incoming server (pop3) port 110
outgoing server (smtp) port 587
I would guess that your issue is probably the outgoing server port. If you have it set to 25 it will work when you are connected to a verizon network otherwise the mail will get rejected for reason relaying.
EDIT
Ah I see where previous poster got his setting, they are on the page he referenced, interesting that it mentions DSL on there. I am a FIOS user. Can't believe there are any difference in mail setting between FIOS and DSL but maybe,
I took my mail setting out of my Outlook email client properties and they have been working fine for years.
As to changing setting you need to bear in mind. Settings that are used on devices that are not attached to Verizon's network WILL work when the device ias attached to the VZ network.
The reverse is not necessarily true.
The settings mentioned by you are the very old settings. They were changed at least a couple years ago. The latest ones are as mentioned by Jumpin68ny for VERIZON email (DSL AND FIOS included) where a third party such as Yahoo is not used.
Mail server settings
Incoming mail server (POP3): pop.verizon.net
Incoming Server Port Numbers: 995
Outgoing mail server (SMTP): smtp.verizon.net
Outgoing Server Port Numbers: 465 Why is this important?
Your Verizon Online user name
Your Verizon Online password
Make sure "This server requires a secure connection (SSL)" is checked.
Also make sure when using these SSL servers that the password is normal (in the clear).
See http://verizon.com/emailsettings

TS2755 I cannot send iMessages but I can receive them. Even if I have perfect signal I can't send an iMessage, and I have iMessage on in my settings.

I don't understand what is happening! This worked fine before I downloaded IOS7.

Try this:
1) Settings
2) General
3) Reset
4) Reset Network Settings
This will reestablish the link for the cellular connection and the cellular data as well as the saved WiFi connections will be reset.
Also Check this:
1) Settings
2) Messaging
3) Ensure iMessage is turned on (sometimes it will turn itself off for some reason)
4) Press on Send & Receive
5) Ensure that all emails you want to be reached at as well as your phone number are listed there
Remember that iMessage requires a data connection so with out either cellular data or WiFi it will not work.

When I make a call, I can't hear anything but my correspondants can hear me. Can anyone help?

When I make a call, I reach my corresponddents (who can hear me) but I can't hear anything. Can anyone help?

I would first try contacting your carrier, see if its something with their network. If thats all good then you can try restarting, resetting, and even restoring your phone to see if that helps.
If all else fails then I would recommend going in to an Apple Store to see if this could be a potential hardware issue with your phone.

I have problem with my mic when i make call the others cannot hear me but the mic is ok

i have problem with my mic when i make call the others cannot hear me but the mic is ok i checked it out and it works dont know what to do help me !!

Hello Sabbir Khan,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Can't hear through the receiver or through speaker, and can't be heard
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
Best of luck,
Mario

When I make an outgoing call the recipient cannot hear as though the volume were turned down Lowe. However when I use my speaker phone function the recipient can hear at normal volume. Is there a fix for this issue? Thanks Teresa

When I make an outgoing call the recipient cannot hear me very well as though the volume was turned down very low
However when I activate the speakerphone the recipient can hear me loud and clear
Is there a fix for this?
Thanks
Teresa

Hey Tlabounty,
Thanks for the question. I understand you are experiencing issues with the microphone on your iPhone 5. To troubleshoot this issue, you may find the information in this article helpful:
iPhone: Microphone issues
http://support.apple.com/kb/ts5183
Note that speakerphone and regular calls utilize seperate microphones on the device. It sounds like you have isolated the issue. Furthermore, if you determine that the issue is hardware related, the following resource may help you get started with the service process:
iPhone Repair and Service - Apple Support
http://www.apple.com/support/iphone/repair/
Thanks,
Matt M.

When I make a telephone call on my Apple 4S, the person I'm calling cannot hear me, but I can hear them. How do I remedy this problem?

When I make a telephone call on my Apple 4S, the person I'm calling cannot hear me, but I can hear them. How do I remedy this problem?

Remove the protective plastic film that the phone was packed with, covering the mic,.

The other party cannot hear me talking when i make a call on my i-phone 4s

the other party cannot hear me talking when i make a call on my i-phone 4s but can hear me if i use the ear piece

http://support.apple.com/kb/TS2802

When I make an outgoing call the recipient cannot hear me very well as though the volume was turned down very low. However when I activate the speakerphone the recipient can hear me loud and clear. I transferred my SIM Card into a new device Same problem

When I make an outgoing call the recipient cannot hear me very well as though the volume was turned down very low. However when I activate the speakerphone the recipient can hear me loud and clear. I transferred my SIM Card into a new device only to be subjected to the exact same problem. I have reset the phone clearing all the data and updated to the most recent software version available from itunes; and still no improvements. The results of my switching to a new phone would indicate a software issue.
Does anyone out there have this problem and how can it be fixed?
Thanks,
Teresa

Try removing the screen protector that is covering the microphone.
Scratch that; wrong answer. I thought you meant you had trouble hearing.

HT4534 i installed facetime for my mac and now when i make a call it goes through i can see and hear them perfectly but they cannot, i am "frozen" so how do i fix this?

i installed facetime for my mac and now when i make a call it goes through i can see and hear them perfectly but they cannot, i am "frozen" so how do i fix this?

When I try to make a call it will go through and I can hear the other person but they cannot hear me, is there a setting that disables the speaker when using the headphones to try to make a call, also speakerphone automatically goes on when I start a call which I do not like, any suggestions how to fix this?
I also have this problem...........

When I make a call I can hear the person I call but they cant hear me. But when I put my phone onto loud speaker they can hear me then ?

Hi I have recently had a problem with my Iphone 5. When I make a call to someone I can hear them fine but they cant hear me unless I turn it to loud speaker then they can hear me, I can still talk to siri and on face time but not for a normal call. What would be making this happen ???

Hi Kel134,
Welcome to the Apple Support Communities!
I understand that you are having microphone issues on your iPhone when you place a call to someone and they cannot hear you unless you activate the speaker function. In this situation I would recommend the steps in the following article to help isolate and resolve the situation.
iPhone: Microphone issues
http://support.apple.com/kb/ts5183
Resolve the issue
Follow these steps, testing after each.
Make sure nothing is plugged in to the jack connector.
Make sure nothing is blocking any of the microphones (refer to the pictures below to find your device's microphones). Check for these:
Dirt or debris
A screen protector or case
When you're holding your phone next to your ear, make sure you don't block the microphone with your fingers or shoulder and make sure to speak into the microphone
Turn the iPhone off and then on.
Update to the latest version of iOS.
If necessary, find general iPhone hardware troubleshooting suggestions.
For further assistance, contact Apple Support.
I hope this helps,
-Joe

When I make a call, the caller cannot hear me, but I can hear them?

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