When I make a call the person can hear me but all I hear are high pitched screaches

Hi, Can anyone help me - When i make a call the other person can hear me fine but all I hear are high pitched screaches?

    SouthernJo, Let's make sure your phone is connected properly! Blue lights are usually a  good sign. LCan you please dial #48 on your handset to ensure you're connected http://vz.to/1BbtYmA?  What message do you hear when doing so? We'll figure this out, together.
TanishaS1_VZW
Follow us on Twitter @VZWSupport 

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