When i make a call they can hear me but i cant hear them

when i make a call, they can hear me but I can't hear them. If I put it on speaker, then I can hear them. I have reset my phone-that doesn't solve the problem.

If there's no obstruction in front of the headphone speaker and the volume is pumped up to max, the component may be kaput. So yeah, a trip to the Store will be inevitable.
My boss got an i5 in mid--Jan.  Not a week later, her callers started complaining they couldn't hear her. She eventually ended up in the carrier's customer center (no Apple Stores over here), where they gave her a new-from-the-box replacement, no questions asked. You may get lucky too.

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    http://support.apple.com/kb/ts5183
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  • TS1631 When I make a call others can't hear me?

    When I make a call others can't hear me?

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    2. If the issue persists: Restore the iPhone without any of your own content, using this description from Apple: http://support.apple.com/kb/HT4137
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