When I open FF I get 1 XP window and multiple Win7 type windows. Why?
Ever since I switched to FF 4 and now in FF 5, when I open FF I will get 1 window in the WinXP format (no orange button) and multiple windows in Win7 format (with orange button). When FF crashes, I get the apologetic "couldn't restore these" window and it lists multiple empty windows. After I delete them from the restore window and restore my XP window everything works fine. Once I start accessing sites that use "kill windows" such as banks and brokerages, the windows start reappearing again. Can you fix this?
By the way the text in drop down boxes is vibrating in FF4 and FF5. Can you fix this too?
1. I know how to get the orange button, that is not the issue. I am interested in eliminating the problem of having 20 or more windows opening whenever I start FF. By the way the "kill windows" predated FF4, but the multiple window problem started with FF4. I am running FF 3.x.x on another computer without this problem.
2. It seems that some major banks and brokerages open a "kill window" when logging out of their site. The term "kill window" is what appears in the blue band at the top of the window. The window contains no other information.
3. When I say the text is vibrating, I mean that it is jumping up and down vertically. This does not prevent making a selection, but it is annoying.
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I made Bing my browser and it was working fine until today. When I open Firefox I get a message Ref A: and then a long string of characters. I click on the home icon and the string changes. After doing this several times I get the Bing search page. I do not get the Firefox start page with the tool bar that has my book marks, history etc. I cannot clear the cache if I cannot not get the history tab. If I go the the mozilla firefox program folder and open it, there is a tool bar but cannot clear recent history, etc. there. I do not have an administrator & password on my home desk top; it is just me. I tried to follow your suggestions, but they do not apply to my situation. I really don't know if this is a firefox or bing problem. I used google before bing and had no problems; just wanted to try bing.
Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
I use a Macbook pro 13" version 10.9.1. I have tried the obvious fixes ie turning pc off and on. Chrome and Safari run fine so no network issues. I followed the advice to turn Proxy setting off but this made no difference. Really dont know what to do so help appreciated. (the links below - to install the 'trouble shooting' or the 'educated guess' about my system does not open.
Hello Lozzer62,
Thanks for contacting Mozilla Support. The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br>
'''Note''': ''This will cause you to lose any Extensions and some Preferences.''
*Open websites will not be saved in Firefox versions lower than 25.
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Cheers,
Patrick -
Here is the address of the site, I never click on anything in it for fear of what it is:
http://testendonline/d/p2i1d22419
Any help would be greatly appreciated.
Thank Youpossible malware infection
Do a malware check with some malware scan programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of the database before doing a scan.
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and Searches are redirected to another site -
windows vista not recognizing my iphone4s when i open itunes, keep getting trust / dont trust message on phone and always press trust. Not sure why it's started doing it. Can not synch iphone at all or add new music....as itunes does not pick up the phone I have connected anymore. My ipod synchs fine still and thats over 6 years old!
Hi rubicon7,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the issue is not resolved, you may need to uninstall iTunes and all of it's components, and reinstall the latest version as explained in this article:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
I hope this information helps ....
Have a great day!
- Judy -
When i open itunes i get error 7 (windows error 998) and to re install intunes which i have tried 3 times
Please repair Microsoft.net Framework
iTunes for Windows: "Error 7" message when opening iTunes
http://support.apple.com/kb/TS3074 -
- A while back, i did something to where when i open a file in photoshop, it no longer is one window, now it's two separete ones. one for the program itself, and another for the actual file how do it get it back to where it's all one window without having to be in full screen mode? I've managed to go some time like this, but right now it's just really annoying me. HELP!!!
Just drag the small window to the top right below the toolbar, you'll see the area highlighted and when you drop it the file should dock.
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I upgraded to Mountain Lion (MacbookPro). Now when I open ical I get a popup window with a list I had added to Reminders app with the message 'Your calendar couldn't be refreshed' i--t won't go away-'delete' is greyed out--can't access calendar! Help!
I upgraded to Mountain Lion (MacbookPro). Now when I open ical I get a popup window with a list I had added to Reminders app with the message 'Your calendar couldn't be refreshed' i--t won't go away-'delete' is greyed out--can't access calendar! Help!
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I have Firefox pinned to the Task bar in Windows 7. when I open firefox I get an extra firefox icon in my task bar while having firefox open. It used to show as being open on the icon that is pinned to the task bar
# Click the pinned icon to launch Firefox.
# Right-click the pinned icon and choose "Unpin this program from taskbar".
# Right-click the Firefox icon and choose "Pin this program to taskbar". -
When i open itunes i get the message"windows cannot find c:\program files\tuneupmedia\tuneupapp.exe
when i open itunes i get the message"windows cannot find c:\program files\tuneupmedia\tuneupapp.exe ,There is no such file on my computer it was deleted ,Itunes still opens when I delete message but is still annoying ?
Any ideas how to get rid of message please
DSThe following document might be worth a try:
iTunes: Troubleshooting issues with third-party iTunes plug-ins -
Just bought a new MacMini(my first Apple PC) and when I open mail I get the brief details of mail received but whe I click on the message to read the details I get a "loading" sign but the message is not displayed.
Any help for a Dumbo would be appreciated.Very strange, do you have any AV or Web filtering apps like Norton installed?
Do the working accounts use a different Port or Authentication than the non-working one?
The receiving email ports are:
IMAP is port 143
IMAP-SSL is port 993
POP is port 110
POP-SSL is port 995 -
When I open safari I get a blank white screen.
When I open safari I get a blank white screen. When I open top sites, and choose google, the screen is still blank, with the search bar at the top a quarter full. If it does open, it suddenly becomes unresponsive and returns to that blank, white screen. I'v tried everything I can think of, but nothing works.
On a side note, everything from mail to iphoto to word works - just not safari. I'm using a mid-11 iMac 21.5"i5 running on mountain lion.
Also did I post this in the right place? I'm new to this.Read this whole message before doing anything.
Back up all data.
Quit Safari if it’s running. Then select
▹ Force Quit…
from the menu bar. A small window will open with a list of running applications. Safari may appear in that list, even though you quit it. If so, select it and press return. Close the window.
Step 1
In the Finder, press the key combination shift-command-A to open the Applications folder. Select the Safari icon in that folder and press the key combination command-I to open the Info window. There’s a checkbox in the Info window labeled Open in 32-bit mode. Uncheck it, if checked. Close the Info window and the Applications folder.
If Adobe Flash Player is installed, select
▹ System Preferences ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane.
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Delete the following items from the Library folder (some may not exist):
Caches/com.apple.Safari
Caches/com.apple.WebKit.PluginProcess
Caches/Metadata/Safari
Preferences/com.apple.WebKit.PluginHost.plist
Preferences/com.apple.WebKit.PluginProcess.plist
Saved Application State/com.apple.Safari.savedState
Leave the Library folder open. Try Safari again. If it works now, stop here. Close the Library folder. If you still have problems, continue.
Step 2
Triple-click anywhere in the line below to select it:
open $TMPDIR../C
Copy the selected text to the Clipboard (command-C).
Quit Safari again. Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). A folder should open. If there's a subfolder with the name "com.apple.Safari", delete it, even if it's empty. Quit Terminal. Close the folder. Launch Safari and test.
Step 3
If Safari still doesn’t work right, quit, go back to the Finder and move the following items from the open Library folder to the Desktop (some may not exist):
Cookies/Cookies.binarycookies
Internet Plug-Ins
Preferences/com.apple.Safari.LSSharedFileList.plist
Preferences/com.apple.Safari.plist
Preferences/com.apple.Safari.RSS.plist
Preferences/com.apple.WebFoundation.plist
PubSub/Database
Safari
(Note: you are not moving the Safari application. You’re moving a folder named “Safari.”)
Try again. This time Safari should perform normally, but your settings and bookmarks will be lost. The default set of bookmarks will be restored. Delete them all.
If the issue is still not resolved, quit Safari again and put all the items you moved to the Desktop back where they were, overwriting the newer ones that may have been created in their place. You don’t need to replace the files you deleted in step 1. Stop here and post again.
If Safari is now working normally (apart from the lost settings), look inside the “Safari” folder on the Desktop for a file named “Bookmarks.plist”. Select
File ▹ Import Bookmarks
from the Safari menu bar. Import from that file. Recreate the rest of your Safari settings. You can then delete the items you moved to the Desktop.
Note: This step will remove your Safari Extensions, if any, and their settings. If you choose to restore them, do so one at a time, testing after each step to make sure you haven’t restored the problem.
If you don’t like the results of step 3, you can undo it completely by quitting Safari and restoring the items you moved or deleted in that step from your backup, overwriting any that were created in their place. -
When I open safari, I get a blank page and the beach ball.
When I open safari, I get a blank page and the beach ball. If I try to go to a website, it will load up to a certain point sometimes—the .com of www.facebook.com for instance—but other times, nothing at all.
I've fixed this once before by deleting some files in the library folder—extensions & preferences I believe—and choosing not to have plug-ins selected, then restarting the whole computer—rather than just safari. It will work fine for a day, or maybe 3 at the most, before I have to repeat the process all over again. I'm sure it's because I usually put plug-ins back on once I get it to work, because you can't really use the internet without using plug-ins. But I'm using Chrome right now, as I do when I'm too lazy or too in a rush to try the whole process of getting safari to work again, and I don't have a single issue with it.
My question is really, what plug-in could cause this to happen repeatedly? It's not like I'm going to websites that may have malware on them. I spend most of my day going to some of the most visited websites on the internet.
Is there a known bug out there, because Java has been overrunning concurrently with this happening. It's CPU % runs around 100. I quit the process, but it doesn't change anything. So, other than the fan turning on, I have not had any popup telling me that safari has crashed, that I'm not connected to the internet, or that something went horribly, horribly wrong. I'm pretty sure Safari things it's running fine, but it's not.
Thanks in advance.Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the page that opens.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Copy or drag — do not type — the line below into the Terminal window, then press return:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.
Step 2
Repeat with this line:
sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.
You can then quit Terminal. -
When I open Muse, I get a message that a new update is available. When I hit install it just closes and nothing happens. Then I got a message I needed Adobe Creative Cloud App to resolve the issue. I downloaded a copy of Creative Cloud desktop but it says that my Muse is up to date. It was last updated in May but you have a new update today and it will not update. I thought maybe I am not suppose to have the Creative Cloud update because all I have is the individual app Muse and the photography program. So I uninstalled the CC desktop. Then when I open Muse it says I need the CC desktop to help with the update. So I get stopped either way. Now I also had a Pre-Release Muse on my computer and I don't know if that complicated things. Please advise.
All future installs/updates of Muse (and most other Adobe apps) are through the Creative Cloud desktop app. Thus you do need to have it installed.
Are you on Windows or Mac? What OS version? -
When I open iTunes I get message 'This version has not been correctly localised for this language. Please run the English version' - any ideas?
Hi there nisbetk,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
-Griff W.
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