When I open i tunes and click on a song to play, i get message i tunes has stopped working and it closes.  any ideas?

when I open i tunes and click on a song to play, i get message i tunes has stopped working and it closes.  any ideas?

Hi MNSDALC,
Thanks for visiting Apple Support Communities.
If iTunes is quitting unexpectedly, this article is a good guide for troubleshooting:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Cheers,
Jeremy

Similar Messages

  • I have iTunes 11.4 and Windows 7. Using iTunes on Windows 7, I get message that iTunes has stopped working and Windows will close the program and notify me if a solution is available. Same message for last two days. Anyone else getting this?

    I have iPad 2, iPhone 5s, both with iOS 7.1.2. I use PC with Windows 7 and hard wire internet service and iTunes to update apple products; no wi-fi. I updated iTunes to v11.4 on 09/11/14. I ran Windows update on 09/10/14. I did not try to open iTunes on my PC until yesterday 09/16/14. I got the message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."  I got the same message today.  Does anyone know if this is a Windows problem and if a solution is coming or an iTunes problem?  I can get iTunes on iPad and iPhone.  All other programs PC are working correctly.  I use Norton Internet Service on PC.  I ran virus scans and repair/reinstall iTunes yesterday on PC.

    Hello notime4,
    The article linked below details some useful troubleshooting steps that can help stabilize iTunes on your computer.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Cheers,
    Allen

  • Everytime I open itunes I get a message saying itunes has stopped working and windows is looking for a solution

    Everytime I open itunes I get a message saying itunes has stopped working and windows is looking for a solution

    I have the same issue. An iTunes help page (iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support) suggested I hold down shift and control when clicking to open iTunes, which opens iTunes fine for me. That would mean the problem is in the third party plug-ins that work with iTunes. However, the help pages did not say what to do with the plug-ins once I knew that was the issue. The pages said to find the plug-ins and move them to the Desktop, which I did. That's where the help pages stopped, which is ridiculous. Does anyone know what to do from there?

  • While syncing my I phone it gets to step six "optimizing " and gets almost to the end and I get a message that itunes has stopped working and has to close. it get to like 1074 of 1138 items to optimize when iTunes quits. Any suggestions on how to fix this

    While syncing my I phone it gets to step six "optimizing " and gets almost to the end and I get a message that itunes has stopped working and has to close. It get to like 1074 of 1138 items to optimize when iTunes quits. Any suggestions on how to fix this?

    Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
    So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users..

  • I just updated iTunes on my dell and now when I try to go to the store I get an error message that iTunes has stopped working and the program closes. Ideas?

    I just updated iTunes on my dell and now when I try to go to the store I get an error message that iTunes has stopped working and the program closes. Ideas?

    I have also retarted twice...

  • I suddenly am unable to open attachments on received email. Get message Adobe Reader has stopped working. What do I do?

    My last two emails received this week have attachments which will not open, previously was fine. Get message "Adobe Reader has stopped working. Windows will close the program and notify you if a solution is available" But I never hear any more. What is wrong?? Thank you

    Please see if the solution posted in the KB article below works for you:
    http://kb2.adobe.com/cps/928/cpsid_92870.html

  • Everytime I try to launch the iTunes store I get a message that iTunes has stopped working and that windows is searchning for a solution to the problem, but nothing gets fixed

    everytime I try to launch the iTunes store I get a message that iTunes has stopped working and that windows is searchning for a solution to the problem, but nothing gets fixed

    Hello mcgivnma,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Best of luck,
    Mario

  • Since update, when I click on iTunes store I get message that iTunes has stopped working fault module StackHash_e8ad Problem event BEX

    Since updating iTunes, I can open iTunes, view my apps, music, movies, etc. But when I click on iTunes store I get an error message that iTunes has stopped working. The fault module name: StackHash_e8ad Problem Event: BEX. Already tried reinstall several times and tried all the tips and advanced tips on the iTunes troubleshooting page. HELP!!!

    Try gn_id's suggestion from the following post:
    Re: iTunes 11 crashes when opening the store - no error message

  • When i Put my Ipod Touch 2nd gen in my computer it says Apple Mobile Device Service has stopped working and does not show up in itunes Help?

    well yh Apple Mobile Device Service has stopped working and won't show up the error message keeps on poping up?
    ipod touch 2nd gen
    http://gyazo.com/57a6260ece61212ba210bfe5659e399b.png

    Try this:
    iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

  • TS3297 Every time I go to the itunes store, i get a message saying Itunes has stopped working and must close  Problem Event Name:     APPCRASH

    Every time I go to the itunes store, I get the pop up "Itunes has stopped working and must close"
    Under Details are : Problem Event Name:  APPCRASH

    Hello, Hal R. 
    Thank you for the question.  Try the steps in the article below as they may help with the issue that you are experiencing with iTunes becoming unresponsive or unexpectedly closing. 
    iTunes for Windows: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/TS1717
    Cheers,
    Jason H.

  • HT201317 MY ICLOUD STOPPED WORKING ON MY LAPTOP. MESSAGE SAYS IT HAS STOPPED WORKING AND MICROSOFT WILL TRY TO FIX THE PROBLEM. WHAT SHOULD I DO?

    icloud has worked perfectly. now a message comes up saying" it has stopped working and microsoft will attempt to fix the problem". I have signed out and signed back in. restarted the computer. no luck. Any ideas?

    First thing I would try would be to remove the battery from your MacBook, connect the computer to it's power adapter and start up, then see if the keyboard and trackpad work normally. Some older batteries have been known to expand and interfere with keyboard and trackpad. If this works, replace the battery.
    Best of luck.

  • I've installed Firefox 3.6 running under Vista V6.0 Service Pack 2. Any attempt to do anything at all with it produces a Windows error message that Firefox has stopped working and it then closes Firefox. Is this a Vista issue?

    The download and install processes seemed to work OK
    The first Firefox window opened suggesting I update Adobe Flash Player. Clicking on download (with AV s/w either on or off made no diference) produced the Windows message that Firefox had stopped working.
    By-passing the Adobe download suggestion and attempting to open up my home page (Google) produced the same result.
    In fact any attempt to do anything, i.e. hitting the Enter key or left-clicking the mouse, produced the same result. Firefox freezes and WIndows then closes it.

    Try to update Windows Vista Service Pack 2 using Windows Update, then select all high-priority or important updates, install them and restart the computer. Run Firefox. If it works fine then OK or if it crashes then there was no problem with the operating system.
    The second method is restart your PC, after the manufacturer logo appears and before "Microsoft Corporation(C)" progress bar appears press F8 key. you will be presented with a menu with options-
    Safe Mode
    Safe Mode with Networking
    Safe Mode with Command Prompt
    etc. select "Safe Mode with Networking , and then login to your user account. Run Firefox again. If it works normally, then that probably means that your PC was infected prior to installing Firefox. Update your existing antivirus and run a full scan or acquire free Antivirus like Avast Free Antivirus etc.
    If it still crashes, then try re-installing NOT Repairing Firefox AFTER INSTALLING AN UPDATED ANTIVIRUS .
    OK the last way, better uninstall Firefox 3.6 and install Firefox 4 Beta 7. Firefox 4 Beta 7 runs 3 times faster than Firefox 3.6, with an overall improved interface.

  • I definitely have put this under the wrong catergory but i don't care, I was wondering why everytime i click on a video to play it says: Windows media player has stopped working

    Ok, so I made a video with Bandicam, and every time I click on it to play it (it is saved as an MP4), it just says: Windows Media Player has stopped working. Then it gives me two choices: Close the program OR look online for a solution. I REALLY want to
    post these videos, but I can't. If anyone could help that would be great!

    Hi juderocks14,
    Please first take a check with the other Players and see if they could play the MP4 file normally. If it can't be played, which means it might be corrupted. You may ask at the Bandicam side, or save the files again.
    If issue insists, take a try with the Troubleshooter (For Windows 7, 8 and 8.1):
    Open the Windows Media Player Settings troubleshooter
    Fix Windows Media Player video, and other media or library issues
    Or you may try to turn Windows Features on or off to reset Windows  Media Player:
    Turn Windows features on or off (Before turn it on again, please remember to reboot first)
    More reference:
    What happens if I turn off Windows Media Player?
    Best regards
    Michael Shao
    TechNet Community Support

  • When trying to run itune getting message that itunes has stopped working ?

    I am getting following popup message "itunes has stopped working "
    I have downloaded newest version & tried but it is still not working.
    Problem signature:
    Problem Event Name: BEX
    Application Name: iTunes.exe
    Application Version: 10.0.1.22
    Application Timestamp: 4c9c64ce
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 0800254e
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    My ipod (4th generation;2GB)shuffle has also stopped working.It gets detected on windows explorer shows the content but not playing anything.
    Pl help.

    many thanks. (Haven't seen one of these in a while, and now suddenly there's two in one day.)
    I think some other application (apart from QuickTime itself) has stashed old QuickTime componentry on the PC in an unorthodox location. (Codec packs and video converters are the usual suspects with that, although some games might do the same.)
    So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
    First we'll need to change some view settings.
    In your Start menu, open Computer.
    In your Organise menu, select Folder Options.
    In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
    Click OK.
    Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
    Open the "Windows" folder.
    *If you have a 32-bit version of Windows,* open the "System32" folder.
    *If you have a 64-bit version of Windows,* open the "SysWOW64" folder.
    What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

  • Photo Stream PC-error message "applephotostreams.exe has stopped working" and now additional photos that I want to upload is not uploading.

    I sync my devices with a PC running windows.  I have turned on Photo Stream on my PC, iPhone4S & iPad2.
    On my PC it creates two default folders in Pictures called "My Photo Stream" and "Upload".
    Instructions says that you can add photos to the "Upload" folder and it will automatically upload to your "My Photo Stream" folder and when your devices are connected to wi-fi they will upload to each device and show up in the "Photo Stream" section of Photos.
    I was able to upload 50 photos but then I got an error message that applephotostreams.exe has stopped working.
    How do I fix?

    I was having the same problem.  Earlier in the week, I was able to drag a few photos to the upload folder and they synced correctly.  Yesteday, I dragged different photos, and I got the "applephotostream.exe has stopped working" error.
    The solution - for me, at least! - was to reduce the size of the pictures being uploaded to the photostream.  While all of the pictures were jpegs, the first set were ca. 800K (3800 x 2500), and the second set were ca. 2.5 MB (4000 x 2000).  When I reduced the resolution of the last set by a factor of 4 (ca. 600 K, 2000 x 1500), they uploaded without a hitch.
    Based on this admittedly sketchy experiment, it looks like Apple has a max picture size limit, apparently based on file size rather than picture resolution).  Perhaps < 1 MB?  To be rigorous, I should complete the experiment - leave the resolution of the second set of pictures alone and reduce file size by reducing jpeg quality. 
    Has anyone heard about a picture file size limit?

Maybe you are looking for