When I open itunes to play content I've already purchased and while attempting to view trailers for movies in the itunes store, I receive a generic error message from windows, and I'm directed to reinstall the latest version of itunes.  Not a fix.  Help?

When I open itunes to play content I've already purchased and while attempting to view trailers for movies in the itunes store, I receive a generic error message from windows, and I'm directed to reinstall the latest version of itunes.  Not a fix.  Help?

after perusing other subjects with playback issues: 
this is the fix: 
-Launch Control Panel - Double click Quicktime, If you do not see quicktime, look on the top left side of control panel and switch to classic view. This will then allow you to see Quicktime.
-Now click the advanced tab and click on Safe Mode GDI Only, Apply, then ok.

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