When I open Lightroom 5 all I get is a gray window. Any idea why this is happening?
I'm on Mavericks, I've installed the latest updates.
Try Here > http://support.apple.com/kb/TS1630
Similar Messages
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I'm running OSX 10.9.1 (13B42)
My problem is that occasionally my Mac wont boot properly. It gets to the background picture where the dock should open but it freezes there. The little apple shows up top left but nothing else and the cursor shows as the little spinning wheel that wont do anything. I can't click on the apple to restart, I have to switch off in back and then start up again. It usally boots all the way after that but I'm worried there's something up since this seems to be happeneing more frequently. Also I'm worried that having to manually shut down like that will somehow damage the software in time?
I tried a disk verify but there were no repairs needed. I repaired disk permissions too just in case but it still seems to happen every once in a while.
I've noticed recently that it happens the next reboot after I've been streaming movies online if that helps. Is there any reason for this and anything i can do to stop it in the future?Thanks Paul, just ran the etrecheck you recommended and got this:
Hardware Information:
iMac (21.5-inch, Mid 2011)
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4 cores
4 GB RAM
Video Information:
AMD Radeon HD 6750M - VRAM: 512 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:45:16
Disk Information:
ST3500418AS disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 499.25 GB (350.35 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5690H
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Samsung SCX-4600 Series
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.sophos.kext.sav (8.0.14)
Startup Items:
MobileBrServ: Path: /Library/StartupItems/MobileBrServ
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist 3rd-Party support link
[loaded] com.adobe.SwitchBoard.plist 3rd-Party support link
[loaded] com.anchorfree.ajaxserver.plist 3rd-Party support link
[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[loaded] com.sophos.autoupdate.plist 3rd-Party support link
[loaded] com.sophos.intercheck.plist 3rd-Party support link
[loaded] com.sophos.notification.plist 3rd-Party support link
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[loaded] com.adobe.CS5ServiceManager.plist 3rd-Party support link
[loaded] com.sophos.uiserver.plist 3rd-Party support link
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist 3rd-Party support link
[loaded] com.divx.agent.postinstall.plist 3rd-Party support link
[loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
iTunesHelper
BitTorrent
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
OVSHelper: Version: 1.1 3rd-Party support link
Flash Player: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
DivXBrowserPlugin: Version: 2.2 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
DivX 3rd-Party support link
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Growl 3rd-Party support link
Bad Fonts:
None
Old Applications:
/Library/Sophos Anti-Virus
SophosAntiVirus: Version: 8.0.8.1 - SDK 10.5 3rd-Party support link
SophosAutoUpdate: Version: 8.0.15 - SDK 10.5 3rd-Party support link
SophosUIServer: Version: 8.0.21 - SDK 10.5 3rd-Party support link
InterCheck: Version: 8.0.8.1 - SDK 10.5 3rd-Party support link
VLC: Version: 2.0.1 - SDK 10.5 3rd-Party support link
Sophos Anti-Virus: Version: 8.0.21 - SDK 10.5 3rd-Party support link
Spotify: Version: 0.8.4.93.gd9f49c35 - SDK 10.5 3rd-Party support link
Install Spotify: Version: 1.0 - SDK 10.5 3rd-Party support link
/Users/[redacted]/Downloads/Programs/Install Spotify.app
Time Machine:
Time Machine not configured!
Top Processes by CPU:
2% WindowServer
2% EtreCheck
0% Google Chrome
0% hidd
0% SophosUIServer
Top Processes by Memory:
438 MB firefox
139 MB InterCheck
119 MB com.apple.IconServicesAgent
106 MB Google Chrome
78 MB mds_stores
Virtual Memory Information:
370 MB Free RAM
1.59 GB Active RAM
1.25 GB Inactive RAM
813 MB Wired RAM
397 MB Page-ins
0 B Page-outs
I have no idea what all the means, lol. -
I downloaded Yosemite to upgrade from IOS 10.6.8. Mail will not work. It says the upgrade failed and to launch the mail assistant. Then the next message says mail index has been damaged. To repair it quit Mail. It will be repaired the next time you launch mail. However, this never works. I tried recovery and downloaded the software again but the same thing happened. Any ideas how to fix this?
I have the same thing happening. Everything else seems to be working fine, except i can't open my mac mail at all! it seems to be in a loop and won't let me retrieve any mail or even try to send mail before migrating, but it fails and then its back to the beginning and the same loop continues, so no mac mail working. I also came from 10.6.8 to 10.10
jane -
I have attempted to update a few apps and the install has frozen on 'waiting' not allowing me to either access the app or delete it, any idea why this has happened and how do I get around it?
See if either of these things works for you. In the future ... Only update one app at a time. Forget that the Update All button even exists. It causes more problems than it does good - IMO.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream. -
On two occassions, all contacts were wiped off the Ipad. Any ideas why this would happen?
On two occassions, all Contacts were wiped off the Ipad 2. Any ideas why this would happen?
Did it happen during a sync or did they just disappear? After they were gone, we you able to retrieve them during syncing? Are you using any 3rd party apps to access your contacts or just the built-in Contacts app?
In any case, I've not heard of or expeienced this on my iPhone 3G (synced with Outlook and now Google) or my iPad, although I've only had my iPad for a short time. -
When I try to view my google email on my iphoine 4s i get the most recent emails and the very old emails, but the ones inbetween are missing. Is there a fix.
yes all emails are in the web based gmail. I have not deleted the account. I forgot to mention that it has been working on my iphone for over 2 years quite well and while I was giving access to the same gmail account to my wifes new iphone when this happend. It changed both the emails on my existing phone and my wifes new phone.
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When I download an app it doesn't download automatically any more.. I've only had my iPad less than a month.
Just wondering why it has decided to change? XHere are a number of things that you can try.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons
And you can always finish the app updates in iTunes on your computer and then sync them to the iPad. -
How do i get my iphone 4 to sync with my computer?
Did you already try to connect in recovery mode?
If you can't update or restore your iOS device -
All the books I paid money for will not open in iBooks on my MAC. Mavericks will not let me uninstall iBooks, so I cannot uninstall and reinstall it on my Pro. I have deleted and re-loaded the books and they show in my library (as they always did), but when I open them, all I get is a blank page with three dots at the bottom, flashing in sequence. This does not affect the free books from the book store nor does it affect the PDF I have loaded myself. (I had this problem on my iPad when the latest big software came out about a year or two ago, but I was able to re-initalize the complete iPad from my Pro Book.) I have tried just about everything I can think of, but all to no avail. To save time, I have reset my iTunes password and performed all the other "Apple Tips" in the support section, but after 5 hours I am giving up. Surely someone else must be having the same issue??
Yup, same issue since installing Mavericks. iBooks works fine on my wife's Macbook Pro, but on my Mac Pro none of my purchased (protected) books will open - only the free/unprotected ones.
I'm asked for my AppleID password, but nothing happens when I try to open a purchased and downloaded book. I deauthorized, reauthorized, etc ... nothing. Each purchased book that I double-click gives me a dialog asking for my Apple ID password. Nothing else.
I was already buying more books via Kindle than iTunes and this just seals the deal for me. At least I can read my already-purchased iBooks books on my iPad still... -
Hi, I have a brand new imac which i got today and when I open Iphoto all i get is the error message "Your photo library is either in use by another application or has become unreadable" any ideas? thanks
Are there photos in the Library? If not then just trash it and launch iphoto. It will make a new one.
If there are pics in it then Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. -
i am getting an "error -5000" message when I try to backup my iphone 4 to itunes. Any ideas what this means?
Take a look at this link, http://support.apple.com/kb/ts1424
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Every time I turn the computer off or put it in sleep mode... when I come back my wallpaper is gone. I have to keep going back to my pics and getting it back.
Does anyone know why this keeps happening??Are you choosing it from one of these folders (in my screenshot) or you can also put that picture into the correct folder. The path is:
HD > Library > Desktop Pictures
If you add it to the folder manually, please restart your computer.
And yes, letting it sleep is a good idea, or else the startup disk will spin and the screen may suffer from image persistence if you leave a window or image parked in the same spot too long, so the screensave is a good idea. -
When i open safari the bookmarks page pops up. how can i stop this from happening?
when i open safari the bookmarks page pops up. how can i stop this from happening?
Under the older iOS, when you opened a blank Safari page, Bookmarks automatically opened. However, with the newer iOS, this does not happen anymore. What iPhone and version of iOS do you have?
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When I compose an email in either gmail or yahoo, the cursor lags behind for about 2 seconds. This does not happen when I compose an email with Safari or Chrome. I am using a Mac with Firefox version 3.6.3. Any idea why this happens?
== This happened ==
Every time Firefox openedtry
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you. -
after clicking on my FF shortcut icon on my desktop, it takes FF 30-45 seconds to open. So i sit there and wai and wait and wait until it finally opens. Any ideas why this happens?
In order to diagnose your problem you will need to download and install the below
Try clicking the tap problematic apps while the trace is running
Install the WPT (windows Performance Toolkit)
http://www.microsoft.com/en-us/download/details.aspx?id=30652
Help with installation (if needed) is here
When you have, open an elevated command prompt and type the following
WPRUI.exe (which is the windows performance recorder) and check off the boxes for the following:
First level triage, CPU usage, Disk IO.
If your problem is not CPU or HD then check off the relevant box/s as well (for example networking or registry) Please configure yours as per the below snip
Click Start
Let it run for 60 secs or more and save the file (it will show you where it is being saved and what the file is called)
Zip the file and upload to us on Onedrive (or any file sharing service) and give us a link to it in your next post.
Wanikiya and Dyami--Team Zigzag
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