When I open my Creative Cloud application it not run?(Windows 8.1)

When I open my Creative Cloud application it not run... I can't download Photoshop CC trial.
How to fix it?
OS:Windows 8.1
(Sorry,My English is pretty basic)
thanks!!!

Hi BeetleFans,
Could you please tell me the error message you get?
Also, which OS are you using?
-Ankit

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