When I open photoshop or illustrator is restarts my computer. Help
I've downloaded both applications 3 times now. When I open (try) either one of them it shuts my computer off and restarts. Everytime it does it. I really need one of the two trial versions to work for me. If they do I will purchase but right now I can't use either.
HELP
Laurieh5148353 did you receive any error messages when installing Photoshop CC 2014 and Illustrator CC 2014? Also which operating system are you using? Does your computer meet and exceed the system requirements for both applications? You can find the system requirements below:
System requirements | Photoshop
System requirements | Illustrator
Similar Messages
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I updated photoshop cc but I cannot see the updates when I launch photoshop? I have restarted the computer and that still doesn't help.
Installing the "Update" installs a totally new version. The old version of Photoshop CC is still installed. It is likely you are running the old version.
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Hi, my account is for CC Photography (recently changed from CC Single App Photoshop), but when I open photoshop I get the Adobe warning that there is trouble verifying my membership. Please advise
Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-wrong email https://forums.adobe.com/thread/1446019
or
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html -
Can anyone help me in relation to a message I am getting when I open Photoshop?
Hi - I have received an e-mail from Adobe saying:
'We have been unable to bill the payment method on file for your account. To make sure you have uninterrupted access to Creative Cloud, please take a moment to update your billing information.'
I have looked at my billing history which reads as follows:-
Date Type Payment
30 Jul, 2014 Invoice £8.78
29 Jun, 2014 Invoice £8.78
30 May, 2014 Invoice £8.78
29 Apr, 2014 Invoice £8.78
30 Mar, 2014 Invoice £8.78
27 Feb, 2014 Invoice £8.78
30 Jan, 2014 Invoice £8.78
When I open Photoshop I am getting a message saying that my subscription may end in 25 days (now 24) - does anyone know how I can I update my payment?
Many thanks, Raphael.Credit card https://helpx.adobe.com/utilities/credit-card.html may help
Change Account https://forums.adobe.com/thread/1465499 may help
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html -
I have Photoshop Elements 12 and just loaded on a Yoga 2 with Windows8. When I open Photoshop the tab wording in really small. Is there any thing I can do to increase the size to make it easily readable?
I have Photoshop Elements 12 and just loaded on a Yoga 2 with Windows8. When I open Photoshop the tab wording in really small. Is there any thing I can do to increase the size to make it easily readable?
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When I open Photoshop CS3 it states "Could not initialize Photoshop because you do not have the necessary access privileges".
Also, InDesign crashes when trying to open it.
I am running OS X 10.6.8
The most recent task I did was a Mac OS snow leopard software update.
I created a new user account and both Photoshop and InDesign work perfectly when logged into that account, but the problem is persisting with my old account.
I tried, but didn't receive much help from Adobe.
Any help would be appreciated!I see. Well, if it works on a new account, then I guess that' good enough. You might still wanan try and fix your permissions on zthe otehr account, though. It may just require digging into the terminal and commandline operations to recursively apply this stuff to all folders and sub-folders...
Mylenium -
I just bought a Dell Precision M3800 laptop - screen res 3840 x 2160 when I open photoshop the task bar and tools and layers etc are in 4pts size I changed my % in my image in my control panel and if I go to open file the drop down boxes are in good pt sizes how do I make the layers and tool bars bigger? Please help@
Windows will scale applications display or windows will not scale application display depending on how the application is coded. Photoshop is coded in a way that its display is not scaled by windows. Photoshop knows about your displays high pixel count not its resolution so it uses its pixels however it does not scale its UI to make it usable on your display. Other application let Windows scale their display output. For example Microsoft default for is Surface Pro 3, 216 ppi display is to scale applications display up 150% so the surface pro 3 display which has 2160x1440 pixels a 216 ppi resolution look like at display with the user is using with 1440x960 pixels. The Application works like the display is 1440x960 and Windows scale those pixels to the displays using the displays 2160x1440 pixels the effectively changing it resolution to 144ppi rather than the actual 216ppi.
The reg update and external manifest file effectively tells photoshop its working on such a size display display some number of pixel wide and some number photoshop uses that as the display size in turn Windows scale those pixels to use the displays 2160x1440 pixels efector lowing its 216ppi resolution. Photoshop CC 2014 2X UI would be like using windows 200% option applications would be shown the are working on a display 1080x720 instead of the Surface Pro 3 2160x1440. Note that 1080x720 does not meet PS requirement of 1024x768. Photoshop UI would not fit on the Surface Pro 3 display..
Since you have a 4k display if you have CC 2014 you can use its 2x UI effectively Photoshop will be running on a 1920x1080 display and have half the resolution of you 4K display 3840x2160 pixels four native pixels are use as a single pixel. 1920x1080 pixels exceed PS requirement. -
When i open photoshop i get a prompt to activate it, but it's already activated
Hello
I have already activated my education creative suite, but when i open photoshop i get a prompt to activate it (it still opens and runs fine).
I have looked this up and I have checked the help setting in photoshop, which has the deactivate option, so my product definately activated ok. why do i get the prompt to activate still? is there a problem with my software? I have also checked indesign and ilustrator and they all have deactive option in help, so the problem isn't with them either.
Thanks
HelenWhich operating system are you using? What is the exact version of Photoshop which you have installed? Have you install all of the available updates for Photoshop?
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I downloaded Creative Cloud and downloaded photoshop (64 bit) but when I opened photoshop it says that my trial has expired, and it was my first time opening it.
Adobe trial software expired early
Mylenium -
im wondering if anyone can help with this
I get this message when i open PhotoShop
(could not complete the command because Photoshop was unable to find the JavaScript)Photoshop installer should have installed a ScriptingSupport Plugin in each version of Photoshop you installed. Scan your system for ScriptingSupport I found six on my windows system. Here where I found them:
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When I open Photoshop Elements 12 it starts to load and then never open the workspace then will not load at all unless I reboot. ?
When I open Photoshop Elements 12 it starts to load and then never open the workspace then will not load at all unless I reboot. ?
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When I open photoshop 6 it crashes.
When I open photoshop CS 6 I get this message as soon as it opens. "Adobe Photoshop has stopped workik and windows is looking for a soloution". Of course windows never finds a soloution and I get the message to "close program". The problem started a couple of days ago when I was editing a video and PS froze. I had to use the "task manager" to close PS. The problem has been happening since then, My system is Intel(R) i5 CPU 750 @ 2.67 GHz 2.79 GHZ, 16 gigs of ram, 64bit.
I have uninstalled numerous times, rebooting and reinstalled it via cloud. I'm at a loss at what to do next. Do I have to call a high priced tech to come and take a look?????Look in windows reliability History for the Photoshop Crash and double click on it to see what is crashing within Photoshop.
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How many sign-on's are included when I purchase Photoshop and Illustrator? Can more than one person have access on separate computers?
You have 2 activations and the licenses is tied to you personally and you only. You cannot let other people use your software (unless they are family).
Mylenium -
I get the following message when I open Photoshop: Photoshop detected graphics hardware that is not officially supported...which asks me to "uncheck the use Graphics Processor...but there is no Graphics Processor to check ?????? What do I need to do? I have ignored this in the past and Photoshop seems to work OK but still I wonder why this opens every time I start Photoshop. Thanks for considering my question.:>)
As you can see use Graphics Processor is NOT checked. Now what? And a special thanks for answering me about this. :>)
Diana -
I bought and paied the Creative Cloud (€19 por month) but when I open Photoshop appears the message: "continue the trial". Why?
Sign in, activation, or connection errors | CS5.5 and later
Mylenium
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