When i open premiere elements 12 error 1

when tech down loaded adobe elements premiere 12 error 1

boymarine
Who installed this program for you - Adobe Tech or other?
If Adobe Tech, then please contact it via Adobe Chat or whatever contact information that you have for it in order to sort out the
details of "Downloading, Installing, and Setting Up"
Contact Customer Care
Going that route may get you some remote control troubleshooting which is not available at this user to user forum.
Does your computer meet Premiere Elements 12 System Requirements?
Does the problem exist if you have the antivirus program disabled?
Do you have the latest version of QuickTIme installed?
Are you using a User Account with Administrative Privileges and working from application of Run As Administrator to
the Premiere Elements 12 desktop icon?
Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
You can try to delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 12.0 Folder in which it exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole
12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden
Files, Folders, and Drives active so that you can see the complete path.
If none of that works, then it is time for a program deactivation if you can get into the program (Help Menu/Sign Out)..skip if you cannot
open a project, uninstall (control panel route), free ccleaner run through (regular cleaner and registry cleaner parts), reinstall with
antivirus and firewall(s) disabled.
CCleaner - PC Optimization and Cleaning - Free Download
Please review and consider. We will be watching for your progress.
Thank you.
ATR

Similar Messages

Why do I get Microsoft Visual C++ Runtime error when I open Premiere Elements 11 on my windows 8 ?

Why, when I open Premiere Elements 11 on my windows 8, do I get"Microsoft Visual C++ Runtime error. This application has requested runtime to terminate it in an unusual way.Please contact the application support team for more information."
Any solutions, thanks, Jim B.'

jimmymega
We will follow up when you have time.
I am not sure if there is a misunderstanding in the communications. Please see
but how do I identify the "http://forums.adobe.com/message/5129399 ? Is there somewhere where there is the number 51229399?
When you click on that link, it should open to a thread with a discussion on troubleshooting the Microsoft Visual C++ Runtime Error situation. Did the link not open. It seems to be working. Please try clicking the link again and let us know the outcome.
Thanks.
ATR

Continue to get this error message when i open premiere elements 12 HELLLLP!!!!

A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name:          AppHangB1
Application Name:          Adobe Premiere Elements.exe
Application Version:          12.0.0.0
Application Timestamp:          530bd24a
Hang Signature:          62e4
Hang Type:          1
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Additional Hang Signature 1:          62e4700b06d9b2bc1337eb821bd6d23c
Additional Hang Signature 2:          b5c4
Additional Hang Signature 3:          b5c45ff93179fbcd9d80037d92e26d89
Additional Hang Signature 4:          5571
Additional Hang Signature 5:          55712d2cbc8a094feaed7a714b863d63
Additional Hang Signature 6:          d6b0
Additional Hang Signature 7:          d6b0f9de2d8c5e5f8951a44def2b2837
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

jamodi
What computer operating system is your Premiere Elements 12 installed?
How far into the opening of the program do you get? Do you get to the Expert or Quick workspaces?
And, if so, how long can you stay there? What are you doing when you get this message, opening a new project
or opening an existing one that has been saved/closed or just trying to launch the program from the desktop icon.
Are you running the program Run As Administrator and from a User Account with Administrative Privileges?
Do you have the McAfee antivirus program? Do you have the latest version of QuickTime installed on your computer
with Premiere Elements 12?
What video card/graphics card does your computer use? Have you verified at the web site of the manufacturer of the
card that the video card/graphics card driver is up to date?
If you do not know, check the Device Manager/Display
Adapters to determine if you have 1 or 2 cards.
Depending on your answers, the next step will be
Uninstall the program the usual Control Panel way.
(If you can get into the program long enough to go to Help Menu/Sign Out, please do that to deactivate the program
before going to the uninstall in Control Panel area.)
Do a run through with ccleaner (both the regular cleaner and registry cleaner parts) to get rid of leftovers from
incomplete uninstalls and reinstalls.
https://www.piriform.com/ccleaner
Reinstall the program with the antivirus and firewalls disabled.
(If you have McAfee as the antivirus, that may be problem, and we can take care of that without having to go
through this uninstall/ccleaner/reinstall.)
Let us start here and then decide what next.
Thank you.
ATR

HELP When I opened Premiere Elements 10 half of the picture is blocked out

I have spent ages on this movie and all of a sudden half of the pictures I have blue screened on are blocked out. I thought it just hadn't loaded properly so I reopened it and uploaded it to youtube but it still stayed the same. It has been fine until now What has happened and what can I do please???????

hamishandanydanyarecool
You are never going to believe this.
Up to the last time I used my Windows 7 64 bit computer with Premiere Elements (about 1 am this morning), I was having no problem with the display.
Just now I went to do some troubleshooting with a .wmv file that I use all the time for mini test runs only to get 1/2 the display.
Windows Updates
and what was described as
Microsoft Windows
Security Update for Microsoft Windows (KB2803821)
7/11/2013
was found and deleted and solved the problem. Apparently the KB number is different in Windows 7 than XP. In my Window 7 64 bit, the KB number to be deleted was KB2803821. In Windows XP, I was told it is KB2834904.
ATR
Things are now back to normal.

On my Mac, after the installation i get this error when i start - Premiere Elements 13.0 has encountered an error. [/Adobe/pre/main/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283] any ideas how to fix this

On my Mac, after the installation i get this error when i start - "Premiere Elements 13.0 has encountered an error. [/Adobe/pre/main/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]"
any ideas how to fix this, i don't know or haven't faound out how to contact Adobe supporet....

Here's the contact link for Adobe support. It's just three clicks from the site's home page.
Contact Customer Care

Memory allocation error when burning in premiere elements 2

I have premiere elements 2. I happily burnt a version of my dvd then suddenly it stopped burning and I had the above message during the burning section of the process. My computer has adequate memory to run this programme and nothing new has been added. I then downloaded Premiere elements 7 as a trial and burnt this Dvd yesterday. However today it won't burn through 7 either so i am reluctant to upgrade unnecessarily. Can anyone shed light on why I receive this error message.
Other things seem to burn but I am beginning to receive messages that Adobe is low generally on memory allocation.
Regards
Erika

memory allocation error when burning in premiere elements 2
Erika Lindsay - 09:30am Jan 4, 2009 Pacific
I have premiere elements 2. I happily burnt a version of my dvd then suddenly it stopped burning and I had the above message during the burning section of the process. My computer has adequate memory to run this programme and nothing new has been added. I then downloaded Premiere elements 7 as a trial and burnt this Dvd yesterday. However today it won't burn through 7 either so i am reluctant to upgrade unnecessarily. Can anyone shed light on why I receive this error message.
Other things seem to burn but I am beginning to receive messages that Adobe is low generally on memory allocation.
Regards
Erika

I get an error when I open Premiere Pro (CS4)

Hi guys i hope you can help me :)
When i open Premiere Pro the Windows
opens normally and starts loading the
program parts. then i get the following
error message:
Premiere Pro has encountered an error. [..\..\Src\ImporterProcessClient.cpp-127]
i don't know why ?? please help me ;)
greets mark

Eddie, Thank you for your update. When it crashes, I did submitted the crash Report to Adobe, so, you should have all the information you need. See below the copy of the crash report. <?xml version="1.0"?> <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd"> <crashreport version="1.1" crVersion="3.0.20080806" applicationName="Adobe Premiere Pro CS4" applicationVersion="4. 0. 1. 0" build="unknown"> <time year="2008" month="12" day="21" hour="18" minute="38" second="3"/> <user guid="c118a540-9d5f-4415-ab8b-b1c6e3906423"/> <system platform="windows" osversion="6.0.6001 SP 1.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="3325" machine="Intel(R) Core(TM)2 CPU T7600 @ 2.33GHz" model="x86 Family 6 Model 15 Stepping 6" cpuCount="2" cpuFreq="2330 MHz" busFreq="" locale="English (United States)"/> <crash exception="EXCEPTION_BREAKPOINT" instruction="0x00c2dd10"> <backtrace crashedThread="0"> <thread index="0"> <stackStatement index="0" address="0x00c2dd10" symbolname="dvacore::debug::DVA_DebugBreak"/> <stackStatement index="1" address="0x00cb197a" symbolname="dvacore::utility::ThreadSafeMessageDialog"/> </thread> </backtrace> <registerSet> <register name="EAX" value="0x00000000"/> <register name="EBX" value="0x00000000"/> <register name="ECX" value="0x00000000"/> <register name="EDX" value="0x00000000"/> <register name="ESI" value="0x00cb177e"/> <register name="EDI" value="0x00000000"/> <register name="ESP" value="0x0012f2a0"/> <register name="EBP" value="0x00000000"/> <register name="EIP" value="0x00cb197a"/> <register name="EFL" value="0x00000246"/> </registerSet> <binaryImageSet> <binaryImage start="0x00400000" end="0x004fa000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe"/> <binaryImage start="0x77910000" end="0x77a37000" type="__TEXT" path="C:\Windows\System32\ntdll.dll"/> <binaryImage start="0x762e0000" end="0x763bb000" type="__TEXT" path="C:\Windows\System32\kernel32.dll"/> <binaryImage start="0x10000000" end="0x10010000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\CrashReporter.dll"/> <binaryImage start="0x718b0000" end="0x7198c000" type="__TEXT" path="C:\Windows\System32\dbghelp.dll"/> <binaryImage start="0x768a0000" end="0x7694a000" type="__TEXT" path="C:\Windows\System32\msvcrt.dll"/> <binaryImage start="0x77710000" end="0x777d6000" type="__TEXT" path="C:\Windows\System32\advapi32.dll"/> <binaryImage start="0x767d0000" end="0x76892000" type="__TEXT" path="C:\Windows\System32\rpcrt4.dll"/> <binaryImage start="0x75850000" end="0x75858000" type="__TEXT" path="C:\Windows\System32\version.dll"/> <binaryImage start="0x00170000" end="0x0017f000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\LogUtils.dll"/> <binaryImage start="0x76ab0000" end="0x775c0000" type="__TEXT" path="C:\Windows\System32\shell32.dll"/> <binaryImage start="0x763c0000" end="0x7640b000" type="__TEXT" path="C:\Windows\System32\gdi32.dll"/> <binaryImage start="0x77ad0000" end="0x77b6d000" type="__TEXT" path="C:\Windows\System32\user32.dll"/> <binaryImage start="0x76280000" end="0x762d8000" type="__TEXT" path="C:\Windows\System32\shlwapi.dll"/> <binaryImage start="0x775c0000" end="0x77704000" type="__TEXT" path="C:\Windows\System32\ole32.dll"/> <binaryImage start="0x728e0000" end="0x7297b000" type="__TEXT" path="C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.143 4_none_d08b6002442c891f\msvcr80.dll"/> <binaryImage start="0x72660000" end="0x726e7000" type="__TEXT" path="C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.143 4_none_d08b6002442c891f\msvcp80.dll"/> <binaryImage start="0x00c00000" end="0x00d55000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\dvacore.dll"/> <binaryImage start="0x769a0000" end="0x76a2d000" type="__TEXT" path="C:\Windows\System32\oleaut32.dll"/> <binaryImage start="0x001a0000" end="0x00229000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\ASLFoundation.dll"/> <binaryImage start="0x74980000" end="0x74b2b000" type="__TEXT" path="C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.60 01.18065_none_9e7abe2ec9c13222\GdiPlus.dll"/> <binaryImage start="0x760f0000" end="0x760f7000" type="__TEXT" path="C:\Windows\System32\psapi.dll"/> <binaryImage start="0x00240000" end="0x00246000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\PRM.dll"/> <binaryImage start="0x6ef50000" end="0x6ef6e000" type="__TEXT" path="C:\Windows\System32\shimeng.dll"/> <binaryImage start="0x75fc0000" end="0x75fec000" type="__TEXT" path="C:\Windows\System32\apphelp.dll"/> <binaryImage start="0x6de60000" end="0x6dee8000" type="__TEXT" path="C:\Windows\AppPatch\AcLayers.dll"/> <binaryImage start="0x76040000" end="0x7605e000" type="__TEXT" path="C:\Windows\System32\userenv.dll"/> <binaryImage start="0x76020000" end="0x76034000" type="__TEXT" path="C:\Windows\System32\secur32.dll"/> <binaryImage start="0x733b0000" end="0x733f2000" type="__TEXT" path="C:\Windows\System32\winspool.drv"/> <binaryImage start="0x75bf0000" end="0x75c04000" type="__TEXT" path="C:\Windows\System32\mpr.dll"/> <binaryImage start="0x76190000" end="0x761ae000" type="__TEXT" path="C:\Windows\System32\imm32.dll"/> <binaryImage start="0x76700000" end="0x767c8000" type="__TEXT" path="C:\Windows\System32\msctf.dll"/> <binaryImage start="0x77ac0000" end="0x77ac9000" type="__TEXT" path="C:\Windows\System32\lpk.dll"/> <binaryImage start="0x764f0000" end="0x7656d000" type="__TEXT" path="C:\Windows\System32\usp10.dll"/> <binaryImage start="0x74ed0000" end="0x7506e000" type="__TEXT" path="C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1d f_6.0.6001.18000_none_5cdbaa5a083979cc\comctl32.dll"/> <binaryImage start="0x003c0000" end="0x003d4000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\Startup.dll"/> <binaryImage start="0x023a0000" end="0x024dc000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\adobeowl.dll"/> <binaryImage start="0x024e0000" end="0x027e2000" 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path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\processcoordinationclient.dll"/> <binaryImage start="0x011f0000" end="0x011f9000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\proce

I am receiving the following error when launching Adobe Premiere Elements 13

I am receiving the following error when launching Adobe Premiere Elements 13: Premiere Elements Debug Event Preferences.cpp-353 . I am running this on a Win 7 64 bit device on a Windows domain. The user is not a network/local administrator. Any ideas?

RogerCHS
Are you running the program from a Domain or Local Administrative type User Account? Apparently not Local Administrative by your description in the introduction?
Last time we had this type of issue, the user was coming from a Domain type of account. The issue remains in that thread unresolved although there was some intervention
by Adobe Staff.
https://forums.adobe.com/thread/1638947?start=0&tstart=0
Is yours a separate matter or are you related to the user in the other thread?
Please review and consider, supply more details, and then we can decide what next.
Thank you.
ATR

Straight lines become zig-zag when viewed in Premiere Elements 11

I am sure there's an easy answer to my problem but I can't seem to locate it. I am new to video editing and Premiere Elements 11. I have a Sony HDR-CX200 that I use specifically to record tennis matches. I have a recorded a tennis match in 1080i at 60i fps that was transferred from the camcorder to my Window 7 computer using Sony's PlayMemories software which creates a .m2ts file. When I viewed the .m2ts video in both PlayMemories and Windows Media Player the video looked great. I want to be able to view the video in HD on both computer monitor and tv.
I imported the .m2ts file into Premiere Elements 11 using drag and drop.The file appeared to impotrt without any issue and the still pic looked good. However, when I pressed play the pic broke up. You can easily see this in the tennis lines which start out straight but when played they break into a zig-zag look. I have attached a short video that shows this problem. I want to be able to edit my tennis videos in Premiere because I've already just paid for it and it's suppose to be one of the best video editing programs out there.
I have looked over discussions of interlacing but don't understand why the pic only looks bad when played in Premiere Elements and looks good in Windows Media Player and Sony's PlayMemories. I wonder if there is some setting I am overlooking.
Any help would be greatly appreciated.

So far, this is a guess.
Viewing and playback of a video is a medium difficulty task for a computer. Taking the same file into an editing situation is a high difficulty task. Editing AVCHD video, is an extra high difficulty task for a computer. It is doubtful you will work your computer harder doing anything else.
The real time preview in the monitor during editing can be improved with what is referred to as "real time rendering". You know when it is necessary when a yellow colored bar shows up above the time line. When you see it, press Enter and wait a bit.
Can you provide more information about the computer and how you got the short video to YouTube? Also, how did you open the project? And can you check what the project settings are? The YouTube looks nothing like what I have uploaded using my two Sony camcorders.
I think this is fixable. Lots of people get great results from PrE11.
Bill

Can't Open Premiere Elements Without Serial Code

I purchased Adobe Premiere Elements at Best Buy and then put the software on my MacBook Air that is owned by the school. Over the summer that school erased everything on the computer so now when I want to open Premiere Elements, it asked for the serial code, which I no longer have. Is there anything I can do? Or am I going to get robbed 100 bucks.

Loosing the registration code from any software is about the same as burning hundred dollar bills. In this case a brand new copy of Premier Elements 13 is $60 for the DVD version. B&H Photo Video
That said, depending on how you registered the software, you may be able to get help here: What are my contact options?
Good luck. Loosing your registration information frequently does not work out well.

I can't open Premiere elements 13.

I bought it and installed it, but when I click on it nothing happens, even if I try to open it as an administrator

My PC a HP windows 7 Home Prem. does not seem to like Adobe Prem Elements or Elements 13. I think its the software that has a lot of issues.
I did gett it running for a short time (but slow) when I restarted the PC in the morning it could not find the 'path'.
Adobe were no help. Looks like I wasted my money.
Original message----
From : [email protected]
Date : 16/02/2015 - 23:43 (GMTST)
To : [email protected]
Subject : I can't open Premiere elements 13.
I can't open Premiere elements 13.
created by Tivers95 in Premiere Elements - View the full discussion
I've reinstalled a load of times. My computer really doesn't like it.
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7200787#7200787 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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Start a new discussion in Premiere Elements by email or at Adobe Community
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I can't open Photoshop elements error message 150:30 How can I do?

I can't open Photoshop elements error message 150:30 How can I do? Mac OSX

Reinstall, using your discs and serial number. Never restore from backup.
Gene

An error happened when i open my itunes, error -42032, and now i can't add song or movies to my ipod it says that my PC is not authorized with my ipod, i used this pc for the last 3 years, what sould i do??

An erroe happened when i open my itunes , error -42032,my ipod wasn't connect to my pc at that point, the results is that i can't add songs and movies that i'm buying or had already bought in my ipod because it says that my pc isn't authorized to do it. the point is that i'm using this pc for the last 3 years with my itunes and ipod

check out this support article.

When I open Photoshop Elements 12 it starts to load and then never open the workspace then will not load at all unless I reboot. ?

When I open Photoshop Elements 12 it starts to load and then never open the workspace then will not load at all unless I reboot. ?

When I open Photoshop Elements 12 it starts to load and then never open the workspace then will not load at all unless I reboot. ?

Trying to open Premiere elements 12 for the first time even though I had it loaded for a while. It gives me a message that I need to be connected to the internet (which I am) or that my clock is off (it is correct). Any suggestions?

Trying to open Premiere elements 12 for the first time even though I had it loaded for a while. It gives me a message that I need to be connected to the internet (which I am) or that my clock is off (it is correct). Any suggestions?

First we need to check , whether the LAN settings is set to detect settings Automatically or not.
Follow below steps .
1)Open Control Panel and then click on the option "Network and Internet" .
2)Click on Internet options, click on 'Connections' tab.
3)In the 'Connections' tab, select 'LAN' settings, you will be able to view the Local area network settings box.
4)Check the box-"Automatically Detect Settings" and then "uncheck" all the other check boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass proxy server' ,then click on ok button .
5)Click on "LAN settings" button again , make sure "Automatically Detect Settings" is the only option selected, keep the LAN properties window open.
Then launch Premiere Elements 12 and try to sign in.
If the settings were already set like that or you face same issue after signing in , let me know

When i open premiere elements 12 error 1

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