When I open Safari, it just hangs up. I cant get to the menu to reset and i cannot find the apple.safari.plist folder in the preferences folder. Anyone have any suggestion?

Alright, I figured it out. I found the Preferences.plist in the ~/Library/Preferences/SystemConfiguration folder. I deleted it and restarted my macbook. Now Safari works!

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Does anyone have any suggestions for Ad blocking? I'm getting a lot of pop up ads while using Facebook from Safari.

     I'm getting a lot of pop up ads. mostly while using Facebook. I'm running Safari on a Macbook Pro running Yosemite. Does anyone have any suggestions for an Ad blocker. I don't see anything in the App store.
      I can't swear to it but I don't recall this being a problem pre-Yosemite. I could be wrong. I haven't been real active on Facebook until recently. I see some third party apps out there but am alway wary of non approved software.
     Thanks
     Ron

You may have installed the "VSearch" trojan. Remove it as follows.
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
Step 2
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

I have a mac book pro. Yesterday the mail app failed to open. I have tried to open it fomr the dock and the application folder but nothing happens. Does anyone have any suggestions to get it to work?

I have a mac book pro. Yesterday the mail app failed to open. I have tried to open it from the dock and the application folder but nothing happens. Does anyone have any suggestions to get it to work?

You don't need iDVD unless you are going to make DVDs. If you are just trying to share files, iDVD won't help you at all.
What you want to do is in iMovie, choose File/Share/File, and export that way. It creates an .mp4 file that should be readable on Macs or Windows.
You could also File/Share/YouTube if you don't mind posting them to YouTube, because of course YouTube videos are watchable by any Mac or Windows computer made in the last 10 years.

Hi - I have just bought my first IPAD and I need to transfer from my MAC a 'recipe file' consisting of many, doc and docx files - I have also just bought Keynote to do this but I can't seem to transfer,, does anyone have any suggestions? Thanks

Hi - I have just bought my first IPAD [3 rd gen, no wifi] and one of the things I want it to do is to accept transfered word files
preferably as folders from my MAC - I just bought Keynote but it doesn't seem to work. My files are all doc and docx so I think
perhaps looking into it more I should have bought Pages instead,, but I don't want to spend more money on another app if
possible. Does anyone have any suggestions?

You can download a complete iPad User Guide here: http://manuals.info.apple.com/en/ipad_user_guide.pdf
Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
How to - Articles & User Guides & Tutorials
http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
You can download this guide to your iPad.
iPad User Guide for iOS 5
http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
 Cheers, Tom

I have a samsung scx 4100 series and i just updated to mountain lion and now i keep getting a "filter failed" error, anyone have any suggestions as to how to fix it.

I have a samsung scx 4100 series and i just updated to mountain lion and now i keep getting a "filter failed" error, anyone have any suggestions as to how to fix it.

Hi again, when you clicked on Mountain Lion and Lion in the App Store you are telling the laptop to reinstall them both.
You may have allowed simutanious downloads checked at the bottom of the window, I don't know, but I expect Mountain Lion is downloading, so Lion is waiting for it to finish, so if you have Mountain Lion installed cancel both download's.
Cancell both downloads anyway.
Go to the apple logo , top left, click on it, then click on about this mac, a window will open telling you what's installed, Mountain Lion is OX 10 version 10.8.2 click on more info, to find out more, Lion will be OX10 version 10.7.4.
Only update were it say's check for updates, not download now.

I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download,

I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.

uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions

Hi there. I just bought a new iMac. Used to have a pc. Plugged my nano into iMac and it transferred my purchases fine. Bought a new album on i tunes and it will not download to my nano. Does anyone have any suggestions? Much appreciated. Thanks.

Hi there. I just bought a new iMac. Used to have a pc. Plugged my nano into iMac and it transferred my purchases fine. Bought a new album on i tunes and it will not download to my nano. Does anyone have any suggestions? Much appreciated. Thanks.

You may not have the iPod's Music tab set up in iTunes, which is how you tell iTunes how to automatically sync your iPod.
Select the iPod in iTunes. There is a row of "tabs" (starting with Summary). Click on Music there.
To use automatic syncing, the checkbox for Sync Music is checked. Below that, you can choose to sync Entire music library, if it fits. Otherwise, you can choose to sync Select playlists, artists, albums, and genres.
With the latter choice, you can create a selection of songs to sync to the iPod by selecting (checkmarking) playlists, artists, albums, and/or genres on the Music tab. For example, you can make a playlist in iTunes with all the songs you want on the iPod. That new album needs to be on that playlist, if you want those songs synced to the iPod. On the Music tab, checkmark that playlist.
When you Apply the change, your selection of songs sync to the iPod (replacing its existing content). Going forward, any changes in the iTunes Music library that are related to your selection of songs on the Music tab sync automatically to the iPod when you connect it, or when you click Sync.
Therefore, if you create a playlist with songs you want on the iPod, and select it on the iPod's Music tab, you can simply update that playlist in iTunes (add and remove songs), and those changes sync to the iPod automatically at the next opportunity.

I can't open any attachments on gmail, does anyone have any suggestions as to how to fix?

I can't seem to open up any attachments in gmail. Does anyone have any suggestions as to how to fix? Thank you

Hello Jim,
Thank you for providing the details of the issue you are experiencing with opening attachments in Mail on your iPad.
I recommend following these steps for an issue like this (you can skip 4 because it does not relate to the issue you are experiencing and any other steps you may have taken):
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on),reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPad before performing the restore:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M.

Having trouble watching live streams such as jtv and twitch.tv. I tried uninstalling/reinstalling adobe flash but I still get no stream just ads and pictures. Anyone have any suggestions?

Having trouble watching live streams such as jtv and twitch.tv. I tried uninstalling/reinstalling adobe flash but I still get no stream just ads and pictures. Anyone have any suggestions?

I just wanted to follow this up by saying that you were entirely correct in your diagnosis of the situation. My computer did have the faulty part you linked to. I brought my laptop in and specifically told them to run that test, had it fail and then argued with the person at the genius bar and the manager. Eventually they offered to have it sent out and have everything replaced for free of charge. They did so mainly because I had complained about graphical issues almost every other time I had come in with problems and no one ran the test. They should have caught this problem during my warranty, but they didn't, even though I mentioned the problem.
Anyhow, after having the part replaced, I haven't had my computer crash a single time since, or had many of the issues mentioned above. I've never had this experience before. Even brand new, I got occasional crashes. Hopefully this new trend continues.
I do find that web browsing is still incredibly slow. Web browsers just chug along at a slow pace, even though I have great internet speed. Maybe I'll try just deleting my web browsers and reinstalling them...
Anyhow, thank you for your help and knowledge Clinton.

My video app that is preloaded on the IPAD will not open. all I can see is a blank screen. Does anyone have any suggestions on how I can fix it?

My video app that is preloaded on the IPAD will not open. all I can see is a blank screen. Does anyone have any suggestions on how I can fix it?

The "The connection was reset" error message can be caused by a bug fix for the BEAST (Browser Exploit Against SSL/TLS) attack that the server doesn't handle.
*[[/questions/918127]]
*[[/questions/918028]]

I started to have connectivity issues with a linksys router. The linksys rep suggested ...Check from Apple if they have some particular ports for the Apple TV that we might need to open on the router, anyone have any suggestions for this?

I started to have connectivity issues with a linksys router. The linksys rep suggested ...Check from Apple if they have some particular ports for the Apple TV that we might need to open on the router, anyone have any suggestions for this?

Hi RonWM,
Thanks for visiting Apple Support Communities.
This article lists the ports that are used by the Apple TV:
Apple TV: TCP and UDP ports and protocols used
http://support.apple.com/kb/HT2463
Best Regards,
Jeremy

My iPhone 4S has decide to stop playing any of my music. All my songs are there, but when I click to play, it just scrolls through a bunch of songs and then reverts back to the play list. Anyone have any suggestions as to how to correct this? Thanks.

My iPhone 4S has decide to stop playing any of my music. All my songs are there, but when I click to play, it just scrolls through a bunch of songs and then reverts back to the play list. Anyone have any suggestions as to how to correct this? Thanks.

I am having the same issue. And today, I noticed that when I was talking on the phone, the volume went down low. I had to reboot the phone, so that the volume was up again. Mostly, though, it's my music that I am having issues with.
Same issue as listed above. iPhone 4S. IOS6.

I keep on getting I need to install the JRE for Yosemite. I installed it but it still says I need to install it. Does anyone have any suggestions?

I installed the newest JRE Like it said and I still get the same thing...Anyone have any suggestions?

'''''"When I try to uninstall it to reinstall it, it constantly tells me that the F/fox program is still open and it can't uninstall it."'''''
Must be the "hang at exit" problem. You already know how to do Step1; now just determine which Add-on (Extension or Plugin) is causing the problem.<br /><br />
#Stop the Firefox process:
#*[http://kb.mozillazine.org/Kill_application Mozillazine - Kill application]
#*Windows 7 users click [http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576 here]
#Why Firefox may hang:
#*[http://support.mozilla.com/en-US/kb/Firefox+hangs Firefox hangs] (see Hang at exit)
#*[http://kb.mozillazine.org/Firefox_hangs Firefox hangs (Mozillazine)] (see Hang at exit and Closing Firefox properly)
#*[https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding Firefox is already running but is not responding]
#Use Firefox Safe Mode to find a problem with an Extension or Plugin:
#*Don't check anything when entering Safe Mode, just continue
#*If the problem does not occur in Safe Mode it is probably and Extension or Plugin causing the problem
#*See:
#**[[Safe Mode]] and [http://kb.mozillazine.org/Safe_Mode Safe Mode (Mozillazine)]
#**[http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes Troubleshooting extensions and themes]
#**[http://support.mozilla.com/en-US/kb/Troubleshooting+plugins Troubleshooting plugins]
#**[http://support.mozilla.com/en-US/kb/Basic+Troubleshooting Basic Troubleshooting]
'''''"When F/Fox opens the page is blank."'''''
See [http://support.mozilla.com/en-US/kb/How+to+set+the+home+page How to set the home page]
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

Does anyone have any suggestions for password protecting e-mail on the i pad?

Does anyone have any suggestions for password protecting e-mail on the i pad? Other people sometimes want to use my i pad but I don't want them to have access to my e-mail (which is on AOL)
Presently you can password protect the whole i pad by having to put in a 4 digit code to open it, but once it's open whoever is using it has access to everything you have on it.

Skydiver...that did it!! I shut the mail app from automatically opening and now I can sign onto my AOL acct. through Safari!! I had called Apple Care and had asked different peope in Apple stores about this and no one but you had any suggestions! YAY!! Thanks!!!

Preview asking for user password on PDF file. There is no password. Anyone have any suggestions?

Preview asking for user password on PDF file. There is no password. Anyone have any suggestions?

OK. Open your PDF with Preview and at the top of the window (near the file's title) you will see Locked in grey.
Click on it and in the menu that appears click Unlock.
It looks like this in OS 10.7.3 :
For information you can view the permissions of a PDF file in Preview by choosing in the menu bar Tools > Inspector, and then click Encryption (the lock).
Hope this will help.

When I open Safari, it just hangs up. I cant get to the menu to reset and i cannot find the apple.safari.plist folder in the preferences folder. Anyone have any suggestion?

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