When i open value apps appearrs .wont go away.possible spy/malware

Question

when i open firefox an advertising box for value apps appearrs&will not go away by using the usual methods .you can get ridd of it by going to the privacey bar &cancelling the add but every time i come back it reappearss.i just cannot unsubbscribe or canncell.please help . my security cant get ridd of it .it is driving me nuts.

Answer 1

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
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