When I place a call and activate the speakerphone on iPhone 4 (AT&T), the person being called cannot hear me.

My son has an iPhone 4 (AT&T) and when he makes a speakerphone call, he can hear the person he is calling but the other party cannot hear him. So it appears that the microphone used for the speakerphone function is not operating. The phone works perfectly for all other functions. We have tried a network reset as well as a complete wipe of the phone and the problem persists. Any suggestions?

When you say "shift to speaker mode" are tapping on "speaker" icon thta appears on the screen when you take the phone away from your ear? IF so go to settings/general/accessibility/incoming calls and check "default"

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