When I place a call or receive a call, all I get is silence.

     I received my Samsung Galaxy s 4 today and I found that when I placed or received a call, I would pick it up or the the other party would and neither of us could hear the other.  About one in a dozen calls could be heard and when I restarted the device, a call could be made and heard; but soon, it would be the same thing all over again.  The same thing happened in Safe Mode and I've attempted many troubleshooting techniques like checking the SIM card and such. but nothing is working.  Any advice?

Hello Korellis01! I'm sorry to hear of the issues you're experiencing these issues with your phone! When did this trouble begin? How long have you had the phone? Did you recently go through a software update? Is this happening only in one particular location/zip code? Please let us know and we'll be happy to help you further! Thanks!  KristieQ_VZW  Follow us on Twitter @VZWSupport  If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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