When I play a video clip from Elements organiser I hear no sound ? . .

I have updated to latest quicktime. I am on windows 8.1 pro.I have trial version 13 Photoshop elements and have created a new catalogue. Have spent many hours cataloguing all photos and videos . Have all photos done ok but just started on videos. When I double click it opens the clip in a new window but sounds are absent when playing. All volume controls are OK . I am stuck at the moment.
Brian

Video works, but no sound. Sound works in media players, chrome, etc.

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