When I plug in headphones into my iphone 4 the sound doesn't work.
My headphones work fine on other devices, they aren't broken. The sound works WITHOUT headphones and on speaker. My phone isn't on silent either. I also don't want to reset my phone because I have apps I can't fully restore and my icloud is also messed up. So if anyone can help me solve my problem without me having to reset my iphone that would be really helpful.
Hello Pinktunafish,
Thanks for using Apple Support Communities.
Please follow the troubleshooting in the article below for this issue you're experiencing with your headphones and iPhone:
No sound through stereo headset
Inspect the headset jack for debris and clean if necessary.
Connect the headset and make sure the connector is pushed in all the way.
Check the volume setting. Adjust the volume by pressing the volume up and down button on the left side of the iPhone.
If you are trying to listen to music and cannot hear any audio, make sure that the music on iPhone is not paused. Try squeezing the headset microphone to resume playback. Additionally, from the Home screen you can choose iPod > Now Playing, then tap Play.
Make sure the latest version of iTunes is installed on the computer that you are syncing the iPhone with (songs purchased from the iTunes Store using earlier versions of iTunes won't play).
Try another Apple headset (some third-party headsets require an adapter to be used with original iPhone).
Try a different song or video.
Check to see if the iPhone alert sounds or other iPhone sound effects exhibit the same audio issues.
Disconnect the headset from the iPhone and see if sound comes from the built-in speaker.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Take care,
Alex H.
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