When I plug in my iphone 4s to sync to my windows computer it opens itunes but when it prepares to sync I keep getting a message that says itunes has encountered a problem and needs to close. But this only happens when I connect the iphone.

I am able to connect my ipod and even just play itunes sucessfully. I have re installed itunes and the same problem presisits.

Make sure that your music is in the format supported by the iPhone. I use either MP3 or AAC.
A friend had the same problem a while back. All his music was in the WMA format and is therefore not playable on the iPhone and would not copy. Once he converted his songs to MP3 they copied to his iPhone without problem.

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