When I plug my phone into Dell laptop to update or sync computer shuts down
I'm trying to sync my iPhone with my outlook contacts or photos and plug my iphone into my DELL computer.It first recognizes the hardware and then computer screen goes blank saying that "beginning to dump physical memory" and "computer was shut down to prevent further damage". It happened to me when I just purchased a defective iphone. Once they replaced it with the new one, the problem was resolved. A couple of months later the same problem started again.
Is there anything anyone can suggest to do? I really want to keep my iphone up to date and sync with my outlook contacts and calendar...
I have exactly the same thing with my new iPhone when syncing to my Dell XPS; now on my second phone handset too. The same message comes up in a blue Dos screen.
Can we have some serious replies please! this is a £2500 laptop, not a toy!
Similar Messages
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I currently have the iphone using imei is 013428003820386. I'm using normal. When I plug the phone into the laptop to copy the photos to your computer system requires update to the latest version. I agree to the machine but when the update requires activation by icloud account. I logged in with my account but still not activated and security. My account is being used to send mail me this log. I respectfully request that you can help me to reactivate my phone. Thank you very much. I swear this is my phone and I have been using previously. Thank you, thank you
Don't post personal details on a public user to user technical support forum where nobody can help you.
If you want help, then contact Apple directly, but not here on a public user forum. -
when i plug my phone into my dell computer to download the new software and all my music but nothing synces or pops up. what do i do?
If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. This makes 1 look and act more like previous versions. Also go to iTunes>Help>iTunes Help>Sync your iPod>Sync your device>Set up syncing>Sync device manually.
to make sure you are follwoing the right instructions for drag and dropping.
If the songs do not play in iTunes on the computer then y willhave to reimport them into iTunes. For iTunes purchases you can
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.
Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors -
My photos from my photos stream all deleted when i plugged my iphone into my laptop
i had over 900 photos and i plugged my phone into my laptop so it would charge and later that night when i checked my photos i only had 100 left and last week it did it again,is therre a reason they delete?
check your setting in iTunes>your phone>photos (menu across the top)
if you are importing photos -
I downloaded the new version of itunes and when i plug my phone into the computer and try and do something in itunes it wont let me because my device is synced to another itunes library. how do i get my old itunes back? or how can i sync my stuff into the new itunes with out deleting anything off my phone? HELP
Copy the iTunes folder from the old computer to your new one.
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I updated to 7.1 and now when I plug my phone into the computer, it says there are no pictures??????
I updated to 7.1 and now when I plug my phone into the computer, it says there are no pictures?????? When I have 500 pictures on it!!!!! Im soooooo mad I did the update! Worst decision ever!!!!!!!!!! I am SOOOO ready to leave the IPHONE alone- maybe throw it in the river or lay it on the train tracks. Its been NOTHING BUT TROUBLE since the update!
Just to be clear: Tap on the Photos app to start the app. Then tap on Albums at the bottom of the screen. You might have several albums but only one is named "Camera Roll." Are there photos in that album?
If there are NO photos in the Camera Roll album there are no pictures to import. The remaining albums might have come from a sync with your computer or they might be your PhotoStream.
If there ARE photos in the Camera Roll album, connect your iPhone to your computer and start your camera application on the computer. Your phone should be recognized as a camera. -
I have an IPhone 4 that turns off on its own. When I plug the phone into an outlet, it says to connect to iTunes. When i connect my phone to itunes, the screen displays the apple icon and doesn't connect to iTunes. I need to backup info on this phone so I can apply my back up to a new iPhone. Is there any another way i can do this? My older phone will not show it's connected to iTunes. I used iCloud on the phone with problems, but I didn't back up all the info thru iCloud. Is there another way to back up?
Sounds like your phone is in recovery mode. In this case, all data on it is gone. There's nothing to back up.
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When I plug my phone into my PC with the USB cable an advertisement starts playing on my PC. The advertisement is for an add-on product called Backup Assistant Plus. How can I stop this?
I read of a work-around to stop this, but it does not meet my needs. The work-around is to change your USB connection option from "mass storage device" to the one of the options about uploading pictures. This would not work for me because I'm connecting the cable so I can access the phone's memory as a mass storage device!
This is a seriously obnoxious problem affecting millions of people. It's a common conversation in bars, and all the iPhone fans are saying--yea, I told you so, stuff from Motorola is junk. I'd recommend that it be fixed as soon as possible!
Model: Droid Razr
Android version: 4.0.4Yes, you can stop it. When you plug in the phone, down in the lower right of your screen, click and pull up the Motorola Device Manager. Do as you please with it.
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when i plug my phone into the usb port with the apple charger that came with my phone i get an error msg say charging not supported by this device. But when i use a gigaware (radioshack brand) usb charger, no error msg. Why?
- Try restoring the iPod, first from backup and then try to factory settings/new iPod to rule out a software problem.
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, foreign material and broken or cracked plastic.
- Could you have damaged something when you took the iPod apart and replaced the Home button? -
When I plug my phone into my computer it dosnt show up anymore. I want to download my pictures onto my computer, in windows
Hello arndozer,
Thanks for using Apple Support Communities.
When you connect your iPhone to your computer, an iPhone icon should appear in iTunes in the left column under Devices. But if it doesn't, this troubleshooting assistant can help.
For more information on this, take a look at:
iPhone not appearing in iTunes
http://www.apple.com/support/iphone/assistant/itunes/
Best of luck,
Mario -
When I plug my iPad into my laptop it doesn't pick it up on iTunes?
When I plug my iPad into my laptop it doesn't pick it up on iTunes?
You did not state what OS you are running ... so for Windows
iOS: Device not recognized in iTunes for Windows - Support - Apple
For Mac OS X
iOS: Device not recognized in iTunes for Mac OS X - Support - Apple
Only for Mac OSX 10.6
Mac OS X v10.6: iOS device not recognized in iTunes after restart -
I have over 300 pictures on my phone...my question to someone iphone savvy is why, when I plug my phone into the computer is iPhoto showing no pictures? I want to delete them for space issues. Thanks
I've seen this happen when the phone was encrypted... Other than calling apple/deleting passcodes I don't know of any solution.
If you're keen on waiting, upload your photos to dropbox, that's the way I do it. -
I have uninstalled and reinstalled ithunes and still when I plug my phone into my computer, itunes doesnt recongnize that my phone is present so i cant sync anything. I have tried numerous USB cords. I have also tried wifi sync.
Hey Mlynch13,
Thanks for the question, and amazing troubleshooting so far. There are a few things we can attempt on your computer, including restarting the Apple Mobile Device Support, and checking for the USB drivers:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks,
Matt M. -
When i plug my ipod into my laptop, it comes up as a new ipod. It says it can't sync and wants me to restore it to its original factory settings but I don't want to because I will lose everything.
You have no choice but to restore the iPod. You can restore from backup if y have one.
To restore from backup see:
iOS: How to back up
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