When i plug my phone into itunes for the ios update, it downloads but then says it cant connect to the server. How do i get my update?
When i plug my phone into itunes for the ios update, it downloads but then says it cant connect to the server. How do i get my update?
Here are Apple Steps for Error 21:
This error typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
My additional advice:
Also Error 21 can occur with DFU Mode Restore, try Recovery Mode Restore. Restart computer. Open iTunes on computer. Connect iPhone to computer. Hold both home and power buttons until iTunes recognizes iPhone in Recovery Mode. This usually takes about 20 seconds of holding both buttons. Click Restore button of iTunes.
Similar Messages
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I manage my music and playlists on my iphone 5 and when I plug my phone into itunes on the computer, I'd like my phone's version to update my computer's version. Is this kind of sync possible?
The sync is from computer to iphone.
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when i plug my phone into itunes it is wanting me to restore my back up from my previous iphone which I do not want, what do i do?
If you are concerned that iTunes will really set it up as a new phone and wipe your data, then create an iCloud backup first, and then use iTunes.
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Why do songs i delete off of my iPhone redownload when i plug my phone into iTunes?
I have over 1000 songs in my Itunes library and I don't want every single one on my phone. When i first plugged in my phone, it downloaded all the songs onto my phone and I took the time to go through every single song and delete the ones I didn't want. but EVERY. SINGLE. time I plug my phone into itunes, they download all right back onto my phone! I have the setting "manually select music to iphone" so why does it do this? it makes me so mad!!
PLEASE HELP!!Hi chawni,
Sounds like you have the Sync all music box selecte on the Music Profile tab.
Manual sync only means that iTunes will not automatically start syncing when you hook the device up to it. However, when you click on the Sync (or Apply) button, it uses the profile you have set up to determine what to sync.
Hook up your device to the computer where your iTunes library is, and select the device when it displays.
To the right, you will see the Profile screens. Click on the Music one. Set it up to sync the specific music you wish. Once you have completed setting it up, click Sync (or Apply) and it will update your device with only the music you have selected.
Cheers,
GB -
my phone wont go off the connect to itunes screen t when i plug it up,it does nothing????
C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
It is not much help to you, since the device that you need still not recognized.
Anyway looks like I may have to swallow the loss of data. Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
Good luck, but if you expect miracle from that call good luck again. -
I clicked the button to sync with my ipod touch, because i thought it would give me all my picture and notes, which it did, but it also took away facetime and all the other software that the iphone 4s comes with. I also lost all my contacts. I dont care if i end up losing my pictures and notes, i just want my iphone back to the way it was when i bought it. I'm restoring it now, but it says its going to take 6 hours..I dont know if this is right or not.. help?
It can't do that by itself. You had to click through several prompts telling it to restore it from a backup of an old phone for that to happen.
If the phone was not backed up to iCloud before this happened, or to another computer, then the data is gone. There is no way to recover it. -
I plugged my iphone in to my laptop to update it and the computer shut down right at the end. My phone now has the itunes symbol and an arrow asking me to plug my phone into itunes (I assume the laptop). It's frozen like that even when switched off. If I plug the connection into the laptop it's not recognising it now. HELP!
Hello there, xkatiex255.
The following Knowledge Base article should provide the steps for you to resolve your issue:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I have uninstalled and reinstalled ithunes and still when I plug my phone into my computer, itunes doesnt recongnize that my phone is present so i cant sync anything. I have tried numerous USB cords. I have also tried wifi sync.
Hey Mlynch13,
Thanks for the question, and amazing troubleshooting so far. There are a few things we can attempt on your computer, including restarting the Apple Mobile Device Support, and checking for the USB drivers:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks,
Matt M. -
When i plug my phone into my computer and open itunes, i cannot access my phone to add music. Any suggestions?
Hy there,
In order for you to solve this problem you have to follow these stept if your running windows:
1'st step is to go into the device manager
2 step is to go to portable devices (it is rught under network adapters)
3 step is to right clic apple iphone and click update drivers
4 step is to brows your drivers from C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
After that your itunes will pump up alown and youl see your iphone right there.
Good luck and sry for my bad righting.
Andrei -
When i plug my phone into my computer itunes says it cannot read the contents of my device
When i plug my Iphone into itunes, it tells me it cannot read the contents of my device and i must reset it, so i did. I had to o this a few months back and it gave me the option to keep my pictures etc. This time all my pictures and everything got erased, and to top it all off when i plug it back in it tells me it cannot read my device again and i need to reset again. What is happening?! and can i reset mt phone to a previous time/ate like you can with a computer?
Worked for an iPad 4 (Retina) running iOS 7.0.3. connected to a Mac (Mavericks, iTunes 11.1.2). Although the file system is a bit different than what is shown on the video, the basic same steps can be carried out: download iFunbox (for Mac, obviously), go into "Raw file system", then "iTunes_Control" (you may want to switch to list view to see the complete name), then iTunes. There there was no iTunesDB file but I deleted iTunesCDB (was 0kB, expect that might have been the problem) and iTunesControl (0kB as well). Also deleted the Music folder in the previous directory.
After that I disconnected the iPad from iTunes, quit iTunes, relaunched, and it started sync'ing :-)
Note that now it's telling me that it cannot sync because an additional 10GB is required! Not sure what the problem is because the bar at the bottom of the iTunes window says it still has another 4GB available. I'm expecting there's a problem with how the size of the music is calculated (perhaps because I also sync Genius playlists and mixes), so I disabled music sync'ing for now so it can complete it once. Then I'll hand-pick the music again and hope it works! -
I downloaded the new version of itunes and when i plug my phone into the computer and try and do something in itunes it wont let me because my device is synced to another itunes library. how do i get my old itunes back? or how can i sync my stuff into the new itunes with out deleting anything off my phone? HELP
Copy the iTunes folder from the old computer to your new one.
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When I plug my phone on itunes, there's a "toolbar" at the bottom that shows me what is in my phone ie: music, picture, apps... what does "other" stand for ??
https://discussions.apple.com/message/20762105#20762105
and see to right "more like this " -
I have over 300 pictures on my phone...my question to someone iphone savvy is why, when I plug my phone into the computer is iPhoto showing no pictures? I want to delete them for space issues. Thanks
I've seen this happen when the phone was encrypted... Other than calling apple/deleting passcodes I don't know of any solution.
If you're keen on waiting, upload your photos to dropbox, that's the way I do it. -
When I plug my phone into my computer it dosnt show up anymore. I want to download my pictures onto my computer, in windows
Hello arndozer,
Thanks for using Apple Support Communities.
When you connect your iPhone to your computer, an iPhone icon should appear in iTunes in the left column under Devices. But if it doesn't, this troubleshooting assistant can help.
For more information on this, take a look at:
iPhone not appearing in iTunes
http://www.apple.com/support/iphone/assistant/itunes/
Best of luck,
Mario -
when i plug my phone into my dell computer to download the new software and all my music but nothing synces or pops up. what do i do?
If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. This makes 1 look and act more like previous versions. Also go to iTunes>Help>iTunes Help>Sync your iPod>Sync your device>Set up syncing>Sync device manually.
to make sure you are follwoing the right instructions for drag and dropping.
If the songs do not play in iTunes on the computer then y willhave to reimport them into iTunes. For iTunes purchases you can
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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