When I plug my phone to charge, if I hold the phone I get electric shock
Hi team I just bought the phone. And I'm getting this problem what to do
Yes it's possible, but if they say the iPhone is OK please do not leave the store until you are completely satisfied that the iPhone, the power adapter, and the cable are all safe for you to use.
Have the store personnel demonstrate it for themselves. Assuming they don't get shocked, then use the iPhone in the store and satisfy yourself that you do not get shocked either.
If all that is true, then have the electrical system where you were getting shocked evaluated by a qualified electrician because if your iPhone and charger are all OK, the electrical installation you were using at the time is faulty, and not safe for anything or anyone. You may never have noticed it before because there are few electrical appliances that are normally held against the ear.
Similar Messages
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my iphone tells me to charge it but when i plug it in to charge it flashes between the charging sign and the plug in sign and i've tried it by wall and usb
Try with a different cable, just to be sure, but a dead battery seems to be the case.
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Why is my iPhone 5 acting weird when I plug it in to charge?
My iPhone 5c is acting weird when I plug it in to charge... The screen has uncontrollable movements/ app openings and closings.... Other wacky stuff happens to
Hey there MeKai Curtis,
It sounds like your touch screen is acting strangely when connected to a power source. I recommend the steps in the following article:
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
Restart your device
Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.
Clean the screen with a soft, slightly damp, lint-free cloth.
Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.
If you have a protective case, or if you are using a plastic sheet or film on the display, try removing them and testing the device without it.
If the steps above don't resolve your issue, please schedule a service appointment with an Apple Retail Store for evaluation. If an Apple Retail store is not an option, contact Apple to find out your best service option or see theService FAQ for your product.
Thank you for using Apple Support Communities.
Regards,
Sterling -
I own the iphone 4 and i was using safari and went to google something and my phone froze. My computer is not recognizing my phone when I plug it in, and my charger is not allowing my phone to charge. What can i do to get my phone unfrozen?
Try resetting it: hold the on/off and home buttons 10-20 seconds until you see the Apple logo (ignoring the off slider that appears first), then release. If it won't reset you may need to put it in recovery mode and restore it as described here: http://support.apple.com/kb/ht1808.
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my iphone died and when I plugged it in to charge a usb cord came up on the screen at the bottom then an error on top of it pointing to the itunes logo is the only thing my phone shows on the screen, what do I do?
You could try restoring and staying away from that backup. I've had that happen to me before on my iPhone 4 from a corrupt backup. You could be coincidently mixing the two issues, sounds to me like you got lucky and your phone is A-OK but you may be using a corrupt backup.
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I dropped my iphone 4 pretty hard, it cracked (although it already had a few cracks in it) and now the screen is black but sometimes has a background light turn on and then off. Holding the home button and off button at the same time do not work. When I plug it in to charge or to the computer it vibrates every 10 seconds and itunes does not seem to recognize it. It gets really really hot when plugged in (which I don't think is normal). icloud does not recognize it under "find my iphone" either. What could the problem be? I am wondering if dropping it dislodged something inside. if so, what did I dislodge and is it possible to fix this myself?
ThanksSounds like that drop was a critical one, my friend. I would make an appointment at your nearest Apple Retail Store, because you're going to need a replacement. Also as a side note: the reason that the charger is making the phone vibrate over and over is because there is a disconnect somewhere in the charge port of the phone, causing it to plug in and out over and over.
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its out of battery and when i plug it in to charge it will charge until it turns on, and then just stops charging?
Try a resetting of your phone just to cover that base - Hold down Home and Sleep buttons for at least 10 seconds and see if the phone powers up.
If the phone was completely dead, powering through wall socket is best approach. I've never been able to charge off of a PC if it was completely dead.
If all fails, bring the phone in for service since it is still covered by warranty. -
my iphone wont turn on but when i plug it in to charge the apple logo comes on and turns back off after a few seconds i dont know what to do i need help
Hello warhogs17,
After reviewing your post, it sounds like the iPhone will not turn on past the Apple logo. I would recommend that you read this article, it may be able to help the issue.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
I have a ipod touch 8gb . When I plug it in to charge it just blinks from the apple screen to the battery screen what could be wrong?
Maybe:
- See:
iPod touch: Hardware troubleshooting
- Try another cable
- Try another charging source
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar
or
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
my iphone 3gs is in dfu mode, but when i plug it into my laptop to restore it, my phone won't show up in itunes at all. what do i do???? please help, it would be very much appreciated
Follow the steps here VERY CAREFULLY: http://support.apple.com/kb/HT1808
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Hi there I've got an iPhone 5 starting to get electric shocks of fone when I leave it on charge! Can you help me in this matter! Fone is constantly over heating the shock I got off phone really hurt! So please can u get intouch on
<Edited By Host>This is a user forum and is not Apple. I would definitely recommend that you stop using your iPhone and take it to be checked.
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When I plug my iPhone into my computer to sync my iTunes I get a message that says "iTunes cannot read the content of the iPhone" and wants me to restore my phone back to factory settings. Any suggestions so that I don't have to restore? I have all of my stuff backed up on iCloud but I really don't want to go through the hassle of wiping it clean and putting everything back on.
This is a post from a user named edgar999 and it worked PERFECTLY:
"OK - this is how it works:
In order to backup from iCloud you cannot use iTunes!
Therefore disconnect your device from your computer.
Turn on your device and go to Settings and then go to General.
At the bottom of this submenu there is a buttom "Reset"
If you push that buttom you see 6 different Erase settings to chose from!
Chose "Erase All Content and Settings" because this will wipe everything from your device and will let you restore from iCloud! (I tried the top "Reset All Settings" but that did not let me use iClouds afterwards!)
Once you pushed that buttom your device will be wiped clean and after some time you will see the Device Welcome Screen like on a new device!
After choosing your location you will be asked to setup your WiFi-conection. After you joint to your Wifi you will be given the choice to restore the iPad from a backup from the iCloud. Choosing this backup will prompt you with your apple ID and password.
Restoring from a backup can take some time. The process uses your Wi-Fi connection to download settings, content and data. If you had a lot of content on your device, this can take a while. The restore screen should give you estimates at each stage of the restore process, starting with restoring the settings and then booting into the iPad. When the iPad home screen appears, the device will continue the restore process by downloading all of your applications.
If you are restoring from a backup because you have run into problems with your device that can only be solved by restoring it, you can first choose your latest backup. If you still have problems, you can move on to the next latest backup, repeating the process until (hopefully) the problem is cleared."
THANK YOU edgar999!!!! -
My iphone 5s wont turn on. I tried to recover it through itunes and it didnt work. It said that due to an error my phone could not be restored. However when I plug it into itunes via my computer it turns on, I get the apple, the white line beneath it???? As soon as I remove it from the computer it goes completly off again???????
Hey beaches37,
Thanks for the question. I understand you are experiencing issues with your iPhone 5s. You mentioned you received an error when attempting to restore. If you remember this error, the following article may help to resolve it:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Furthermore, you may want to try restoring your iPhone in recovery-mode:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M. -
when i plug my iphone4s for charging it does not charge, i have to restart it in order to start charging?
Did the Firefox installation finish without problems?
You can check:
*http://kb.mozillazine.org/Browser_will_not_start_up
A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls -
I was launching my sims game when I plugged in my portable charger in my MacBook Pro. As soon as I plugged it in, I heard a tiny poof and next thing I know the screen turned black. I held down the power button like I normally would and it wouldn't work. when I plug in the charger, there is a faint green light. Please help anybody. Thank you for your time.
Something broke I'm afraid. Take it (and the charger) to an Apple Store, leave it unplugged.
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