When I pre ordered my iphone 6 i was told I was going to get an additional 1 gig of data per month for a year. It even shows it on the receipt i received with the phone. When will I see that reflected on my account. I have had my new phone for a week a
When I pre ordered my iphone 6 i was told I was going to get an additional 1 gig of data per month for a year. It even shows it on the receipt i received with the phone. When will I see that reflected on my account. I have had my new phone for a week and used tons more data than usual and am hoping that will save me this month.
concretedonkey, I'm glad you were able to take advantage of this offer when you ordered your new iPhone 6. I can certainly review your account to ensure this was added for you. Please reply to the direct message I have sent you.
AndreaS_VZW
Follow us on Twitter @VZWSupport
Similar Messages
-
My iPad air won't change at all, and I don't know if it's the port or charger cable it is charging normally but it just won't charge. I have had a new port put in before after a charger getting stuck in there but it worked fine after and now it's not working at all! I don't know if maybe it's the charger getting old but I have spent far too much money on this iPad then I should have as it's one problem after another witch is causing me lots of stress.
Try giving your iPad a reset. Hold down the sleep and home keys for about 20 seconds. When you see the silver apple, let go and let it reboot and try again.
How are you charging it? its's best charged plugged into the wall not via USB. So if you're trying via USB, try using the supplied power block plugged into the wall. -
I am getting ready to order a iPad 3 wifi 4g from USA. I need to take it to India. Will the iPAD 3 work ? And when i pre order do i go with the AT&T since it has the gsm ?
Please let me know.
thanks
KunalI would since it is more global than Verizon. AT&T works in more than 200 countries worldwide. Also talk to AT&T about an International Data Plan for it so your wireless statement will not be as high without it.
-
i accidently downloaded something that made my webcam flash on spuradically even once i deleted it. when i restarted my computer it got stuck at the white loading screen with the grey apple and wont go past there..what is wrong? will applecare cover this? my computer also slowed down drastically before it stopped working..thanks! HELP PLEASE!
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery is separate from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. If you can't get to an Apple Store, go to another authorized service provider. -
My itunes account was set up under an email account that has been deleted. I started a new i tunes account but have the same device as with the old account. How do i keep my music thats on my ipod touch from being deleted whin i sync it to itunes after purchasing new music?
I have the same problem (deleted email account). I think I mistakenly set up an account when I was buying an Apple product online, not realizing that it would be the same ID as my iTunes.
What is the way to actually contact Apple?
I have been clicking around in circles for hours! Will I have to pay them to resolve this? I don't have any products still have applecare . . . -
hey how are you guys listen i have an iphone 4s the one i use with the H20 CARRIEr and i trying to enable the option call forwarding and when i type tho number i go back and i notice to the call forwarding it turning off as soon i back to the main menu ?
There are a lot of posts in the forums today with people having problems with iMessage. There was also a published outage yesterday, so it's possible there are still some issues that may be impacting you both.
I would just wait it out - I'm sure it will be sorted out soon. -
After both (1) changing the password for my Iphone 4S and now (2) loading system 6.1.3 for it (and restoring when Itunes said I must)
- Itunes it will no longer restore all the apps I bought with the old psasword.
How to get them please?
===========================
Sorry - no - all well, they seem to be all coming back - back just after I put this question.
Mysterious to me but very satisfactory.
Profile doubtless that of an ignoramus.Ok, so I was able to find one but the one i'm most diappointed is the "free music" app i purchased and it had hundreds of songs that i didn't put on my desk top to save. So just so we're clear, I cannot get that app back again with all my songs if it wasn't in the "purchased" place?
Also,
my husband has a iphone 4 and i've been trying to connect it to our Garmin GPS through bluetooth. Now both devices recognize it but once a call is made or received, nothing goes through the GPS. I've had it working before but it was before a couple of upgrades. It is currently on ios7.2 upgrade. Is that why it won't work?
Thanks -
When i conect my iphone to the pc ithunes say to me to put the password off ,but with the problem of my screen i can't do it. What can i do?
You need to explain a little better what is wrong here. Sounds like maybe a broken screen and you are trying to do something with the phone?
-
I'm trying to place a phone call and when I do the 3G icon goes away and the phone just says connecting but never does. I have almost full service and only have had my new iPhone 5 for two days. Can anyone help because I can't call Sprint at the moment???
Settings > General > Reset > Reset Network Settings
-
When I pre ordered Midnight Memories on itunes I didn't get the digital album with it. How can I get it?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
On a certain website, it says to click here to download plugin Java Runtime Environment. I receive the message installer cannot proceed with the current Internet Connection settings. It was fine before the upgrade to 4.01. I have another PC that has IE on it and it works fine and again it worked fine until the upgrade to 4.01. I've done the off-line download but in Firefox it still says I need the plugin and still results in the installer cannot proceed with the current Internet Connection settings.
You can install Java from here: http://www.java.com/en/<br><br>
You also need to update your Flash installation since the one you have at the moment exposes your system to attack. It's a similar story for Adobe Reader.
See:<br><br>
* http://www.adobe.com/support/security/bulletins/apsb11-12.html<br><br>
* http://www.adobe.com/support/security/bulletins/apsb11-08.html<br><br>
Download from here:<br><br>
* Adobe Flash: http://get.adobe.com/flashplayer/<br><br>
* Adobe Shockwave For Director: http://get.adobe.com/shockwave/<br><br>
* Adobe Reader: http://get.adobe.com/reader/?promoid=BUIGO<br><br> -
Please help me
You aren't charged when you pre-order an item, you are only charged when it's released and you download it - at any point up until them you could cancel the pre-order, so you are only charged on downloading.
-
I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks. -
What happens to the form I created with free trial when I upgrade?
I signed up for a free AdobeForms account 6 months ago. In that time I created a really detailed form. I am still able to access the account and the form to this day without any problems. However I now want to upgrade my account so I can do more with the form I created with the free account.
What will happen to my existing form when I upgrade my AdobeForms account to paid subscription? I am assuming it would just remain in my account. However when my secretary called to order the full subscription, the sales rep suggested that the existing form created via the trial would be wiped-out upon upgrading the account.
Is this true/accurate? I do not want to lose the form I have already perfected when upgrading.
Thank you for any info!!Thanks! Ok... well we're going to order the full subscription now, I made a PDF backup of the web form in case, but really looking forward to not losing the designed form.
-
About a month ago a song randomly appeared in my songs list and when I tried swiping to the left to delete the song it wouldn't slide over to show the delete button. The delete slide appears with all of my other songs except that one. The ICloud songs are turned off and it wasn't iTunes Radio. 2 more songs like this have appeared and I can't delete them from both my iPhone or my computer (they don't even show up on my computer). If somebody knows how to fix this that would be amazing! Thank You.
Have you:
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If a PC
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Maybe you are looking for
-
Premiere elements reads my SD Card but not the hard drive of my Canon Legria?
Kia Ora from New Zealand, I am using Premiere elements 8.0 and a Canon Legria HF S10 on a pc with Windows XP Pro. I am trying to import HD footage directly into Premiere from my Camera hard drive. In Premiere when I try to "get media" the media on
-
Hi, I have two weblogic servers setup as a cluster. Both are running on NT. I am not using a shared file system. Both servers have identical setup. When I start the servers I get a ConflictStart error The error
-
Flag for overriding TV zoom function? Or title-safe settings for zoomed video...
Here's the problem: I've got SD spots with correctly set up title-safe graphics. However, I keep seeing the spots playing on HD TV's where the picture has been set to zoom/stretch, and consequently the title graphics are stretching off-screen. So the
-
OEL V5.5 install Error in VMware ESXi V4
Dear Sir, I had download OEL V5.5 x86_64 and try to install in VMware ESXi V4, when I run the install process I get error, the message is Code: 8b 72 40 48 8d 4c 24 1c 48 8b 7a 20 ba c4 01 00 00 e8 5f 77 RIP [<ffffffff8008192f>] cpuid4_cache_lookup+0
-
I am looking at my total capacity of memory, it sits at 74.21GB capacity. I have 7.77GB available. Problem is I can only account for maybe 40GB of memory based on photos, music, videos, doc's. I found this by looking at my account name in PLACES o