When I publish a video, I lose half of the audio in "audio 2". I can hear it while editing. How do I fix this?

Question

I published a video as an mpeg, and when I listened to the final product it was missing some music I had in the "audio 2" slot. How do I fix this?

Answer 1

Cameron
Is the problem Audio Track 2 music from any of your royalty free music websites? Is the sound missing in the export
standalone audio files
or
audio that is linked to video?
What is directly under or above these files on the Timeline?
Download and install the free codec utility named GSpot.
And, tell us the readouts for Audio name, codec, and status.
GSpot Codec Information Appliance
If also video component of the file, then please include the Video name, codec, and status information from the GSpot readout.
See what information you can put together on the properties of those royalty free audio files, including file extension. Are you dealing with Stereo or 5.1 channel (AAC or Dolby Digital)?
As for project preset, versions 11 and 12 were designed so that the project takes charge of setting the project settings based on the properties of
the first file drag to the Timeline. Sometimes it does it right. Sometimes not. If not, then you set the project preset manually using the properties of
your file. See ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
Lots of additional questions...curious how you hear the Audio 2 audio in Edit area but not in the exported file which you report as
Publish+Share>Computer>MPEG under the preset "MPEG2 1920x1080i 30.
Any export setting customization going on under the Advanced Button/Video Tab and Audio Tab of that preset?
Please review and consider and then we will decide what next.
Thank you.
ATR