When I purchased monthly subscription Acrobat XI pro

I was told by the Technical department that I could not download because of the operating Vista system. The customer services selling the product did not have the clue when they charged me!

Hi,
I apologize for the experience with our customer services.
Thank you.
Hisami

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I purchased monthly subscription to Acrobat Pro. After I download, it asks for a serial number. I don't have one - what gives.

I purchased monthly subscription to Acrobat Pro. After I download, it asks for a serial number. I don't have one - what gives.

Hello Nelson,
Please make sure that Acrobat is updated to its latest version i.e. 11.0.07.
You can download the update from following link:
Adobe - Acrobat : For Windows
Regards,
Anoop

I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

YOu have purchased or been sold an upgrade from Acrobat 9 or 10. You simply need to prove you own that old version using its serial number. be sure to keep both serials forever.

Just purchased online Adobe Acrobat XI Pro and error message appeared, but payment has been debited from my credit card already

Hello,
Just purchased online Adobe Acrobat XI Pro and error message appeared, but payment has been debited from my credit card already and I do not have the software, so paid for nothing.
I am using a Mac OS X.
Thanks for your help.
Ossama

[discussion moved to Acrobat Installation & Update Issues forum]

Please a solution against crashes when opening a file with Acrobat XI pro?

Hello,
Am a member of Adobe Creative Cloud.
Am also constantly having crashes when opening a file with Acrobat XI pro.
Am running on Windows 7 Home Premium, Service Pack 1, 64 bit - RAM 20 GB -
The crash happens systematically after the installation of the update. Within one day I uninstalled and reinstalled the program 4x! It takes of a lot of my time.... Thank you for providing a definitive solution!
Best regards

I've been having the same issue! I try to open it and it crashes - says re-open, it crashes... I re-installed it yesterday and it opened and worked fine. Closed it out at the end of the day thinking everything was finally fine but this morning the same crashes it had yesterday... HELP!!!

I cannot install a previously purchased version of acrobat 9 pro downloaded from the site. Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe". What to do?

I cannot install a previously purchased version of acrobat 9 pro downloaded from the site. Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe". What to do?

Hi hgratz,
Considering 'invalid serial number' error for Acrobat 9, I would suggest you to please refer the KB doc link mentioned below:
Error "Invalid serial number" | Acrobat 9 | CS4
Let me know if that helps.
Regards,
Anubha

When I try to download acrobat xi pro it tells me to first close excel.exe, however, I don't see anything open. what is the problem?

when I try to download acrobat xi pro it tells me to first close excel.exe, however, I don't see anything open. what is the problem?

Hi,
Did you check the task manager on your computer.
Thank You

GetLastError: 1392 - why do I get this error message when I try to uninstall Acrobat XI Pro?

GetLastError: 1392 - why do I get this error message when I try to uninstall Acrobat XI Pro?

Hi uckldag,
Please try uninstalling using Acrobat Cleaner tool ( Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ) and check.
Regards,
Rave

Restarting a monthly subscription Acrobat Pro XI

From your experience can a person restart their monthly subscription of Acrobat Pro XI as their needs require i.e.: 2-3 times a year. And if so how easy is it to do that? I am using the trial version and would love to have it, but my needs just don't justify buying it out right or even contracting for a a yearly subscription.

Hi drnocds,
Yes it's possible to use monthly subscription on need basis.
For more information please check : http://forums.adobe.com/thread/1146459

HT4009 Cancel In-App purchase monthly subscription

How can I cancel an in-app monthly messaging service that I used to subscribe to? I've deleted my account from the app, deleted the app from my phone, yet I'm still charged the monthly messaging "pro" feature, for $10/mo. I can't find ANYWHERE on apple's website on how to cancel this in-app purchase. When I deleted the app ("Scruff") from my phone, it said I needed to cancel the monthly messaging subscription from my iTunes account. I can't find out how to do this. Can anyone help with canceling this monthly subscription? Thanks.

See http://support.apple.com/kb/HT4098.

I've purchased and downloaded Acrobat XI Pro but can't get it to install

My Acrobat XI Pro trial ended and I purchased it rather than subscribe. When the download assistant completes, it does nothing other than say the download is complete. I located the downloaded file and ran setup.exe. I appears to go through the motions but, when I attempt to run it and insert the provided serial number, I'm told that the serial number is valid, but that no qualifying application can be found on my computer. I'm in a loop of downloading, attempting to register, uninstalling the application to start over, re-downloading, etc. I'm getting nowhere after paying $200 to purchase the download version of Acrobat XI Pro.

Your description reagrding "qualifying" is indicating that you purchased an upgrade version of Acrobat Pro. The qualifying version that it is asking you to identify and provide the serial number for is the older version that you are upgrading from.
If you had/have the trial version installed, you didn't/don't need to uninstall it. You can activate it to full use with your serial number from the purchase

Getting an error when trying to install adobe acrobat xi pro

I am trying to install my recently purchased Adobe Acrobat XI Pro and am getting an error message during the installation process

You'll need to provide some additional information:
- Operating system and version number
- The full text of any error message(s)
- What you were doing when the problem occurred
- Screenshots of the problem
- Computer hardware, such as CPU; GPU; amount of RAM; etc.
You can also refer the KB Doc to troubleshoot with install logs : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html

Error 1067: when trying to update Adobe Acrobat 9 Pro

I have Adobe Acrobat 9 Pro and have been using it for over 3 years. I Changed computers and uninstalled it from my first and then reinstalled it in my new, but have run into a problem that I cannot find an answer to, nor can I get any help from Adobe.
I will be notified that there are updates available and I will select yes to update the program, but after 20-30 second, a new window will pop up stating:
Update Failed
The process terminated unexpectedly.
Error: 1067
Details (http://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.html)
From there, I will click on the Details link and be sent to an Adobe page telling me:
Try downloading Reader directly from this page.
This link sends me to a page to download the latest version of Adobe Reader (http://get.adobe.com/reader/direct/), so, I will make all of the selections, download it, install it, restart my computer, but when I open Acrobat 9 Pro and try to run the update again, nothing changes and I receive the same error message.
Now, I go to try and get some help from Adobe, but am just sent here to see if I can find out any other information because they "no longer" help with Acrobat 9 Pro(?).
Does anyone have any answer on what I can do to fix this or why this is happening? I've never had any problems with this program before. It just all started when I changed computers, and this one is a brand new computer, so no bugs or anything. I installed Photoshop CS5, Illustrator CS5 and InDesign CS5 without any problems and they all updated without a problem.
I'm not sure how important the updating really is, but it makes me feel better, knowing that any changes or problems with the program can get "fixed" with these updates.
Thank You,
Sean

Not that it is going to ease the testing of your patience at all to suggest you try somewhere else, but there is a forum dedicated to Acrobat Installation and Update Issues that might have some info or people ready and able to help you:
http://forums.adobe.com/community/acrobat/installation_and_update_installation?view=discus sions

Keeping redline text "red" when Scanning file in Adobe Acrobat 9 Pro?

The document is a word document that has several "red" color text and "red" color strikethrough words to show that a particular word is being edited/deleted. The problem/question I have is that the "red" color in the document, when scanned, does not come out "red?" The color is dark blue/black? However, if there are other colors in the word document, these colors come out OK? Not sure why "only" red strikethroughs or text "colored" red in same document does not come out in "red?" The following info is sent: I am using Adobe Acrobat 9 Pro; the reader is Adobe Reader X; and the print/scanner is HP OfficeJet Pro 8600. Any answers/help is greatly appreciated. Thanks!

Dear user,
You are getting such output because you have checked ON the setting 'Print to file' in one of your previous prints. For resolving this issue, kindly uncheck option 'Print to file' present in bottom left corner of print dialog and then click on 'Print' (See attached image for reference).
Hope this will solve your problem.
Thanks
sonal

Error 193: When trying to update Adobe Acrobat 9 Pro - Any help?

I have had Adobe Acrobat 9 Pro for a few years and have loved using it. I have always updated the program and kept it up to date, but I have run into a problem.
I was changing computers, so I deactivated all of my Adobe products, uninstalled them and deleted all of the information from it. I then start working and installing the programs into my new computer when it froze and crashed. I ended up having to return the computer and have it worked on, but I did deactivate and unstall all of the programs from the computer before doing so. Now I'm back to my old computer and have started having some trouble. I reinstalled Adobe Acrobat 9 Pro, went in to run the updating, but as soon as it checked and let me know there were updates available, I said start and a box popped up reading:
Does anyone have a reason the occurred and what options I have to correct this? I searched and read that one of my options was to go into Adobe (http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows) and run the updates manually, but that would mean downloading and installing over 20 updates, one by one. I know that I don't have to keep restarting my computer after each one and only after the last, but there has to be another way. That would take me a couple of hours where I couldn't leave my computer.
I did try to uninstall the program again and then reinstall it, but no I had luck there. I received the same error message telling me that the update failed.
Can anyone help me let me know why this is happening and what I can do to prevent/stop this?
Thanks,
Sean

Please read this below:
http://msdn.microsoft.com/en-us/library/windows/desktop/ms682425(v=vs.85).aspx (look for “…If you are using a long file name that contains a space..))
Updater downloads all the updates into AllUsers folder.
Somewhere in the path to this folder you most likely have a file that has the same name as partial folder name.
For example, on XP this folder is C:\Documents and Setting\.."
If you have a file C:\Documents.exe Updater will fail with error 193

When I purchased monthly subscription Acrobat XI pro

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