When I rent movies they will not play.

Everything else plays fine, but rented movies always have an error message indicating a downloading error and asking me to try later.  What should I do?

Since New Years Eve, I have spent  nearly 15 hours with senior support advisors on this issue. Trust me, I've tried everything. Once it downloads on Apple TV all I get is AUDIO. The trailer will play fine, all the other apps on Apple TV play fine. The only thing I'm having trouble with is movies RENTED FROM ITUNES ON APPLE TV and MOVIES RENTED ON ANY IOS device. Not just mine, I've tried using my Apple ID on other people IOS devices but the movies download but won't start. I have one purchased movie that will play fine on any platform, but not rented movies.
There are no error messages, all setting have need restored, reset, and reset again by THREE senior advosors. I don't know how to explain it any cleatee than
this.. sorry to be short, but I don't see any Apple tech people making any type of effort to remedy the problem.

Similar Messages

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    Are the files still physically on the hard drive?
    You can verify that in the Download Manager window via the right-click context menu.
    *https://support.mozilla.org/kb/Downloads+window
    If Open Containing Folder and Open are grayed then the files were removed and are no longer present in the original download location.

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  • ITunes has recently began corrupting my music library and my Podcasts. An exclamation mark has appeared at the beginning of a random number of songs and against some Podcasts with the result that they will not play on iTunes. Message is that iTunes cannot

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  • HT1351 my music is not on my ipod touch anymore but one of my other software called copytrans has my music backup so i got all of my music and videos back but they will not play in copytrans itunes or just my ipod touch itself please please help there????

    my music is not on my ipod touch anymore but one of my other software called copytrans has my music backup so i got all of my music and videos back but they will not play in copytrans itunes or just my ipod touch itself please please help there???????????
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    THANKS AGAIN:-):-)

    my music is not on my ipod touch anymore but one of my other software called copytrans has my music backup so i got all of my music and videos back but they will not play in copytrans itunes or just my ipod touch itself please please help there???????????
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  • Quick time movies (.mov) files will not play in Iphoto 11.

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    You're welcome.
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