When i restore my iphone, the apple id is not correct?
My phone asks for my password, when i enter this it says my account is locked for security reasons and then shows my email address for my account as one i have never seen before? any ideas why this is happening?
Thanks
Welcome to the Apple community.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.
Similar Messages
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for some reason , when i restore my iphone 4s to factory settings my headphones work when listening to music or youtube videos but when i backup my information onto it , it only comes out of one ear bud and i just got a new one from the apple store. my old iphone 4s audio jack was messed up but i just got a new one with my warranty , can anyone help me please.
It doesn't matter what it is in your backup that's causing the problem because you can not selectively restore things from your backup. It's all or nothing.
Set you phone up as a new device and start over. -
When I open my iPhone the image on the top is to connect has itune I makes them and I made a restoration(catering) and nothing works. I have the new version of itune also I to download them directly of apple
See this support document http://support.apple.com/kb/HT1808. It may be necessary to do this more than one time. Your device is in recovery mode.
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Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks
In the article Resolve iOS update and restore errors this is what it says about error 14:
Check your USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."
If the USB connection between your device and computer is interrupted, you may be unable to update or restore.
To narrow down the issue, you can also change up your hardware:
Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
If necessary, resolve any further issues with the USB connection, then with your security software.
If you're still seeing the error message, check for hardware issues by following the next section. -
HT201210 When I Restore My iPhone with itunes gives error -1 will end of the Installing firmware
When I Restore My iPhone with itunes gives error -1 will end of the Installing firmware
what is the problem ?Error -1 generally indicates a catastrophic hardware failure.
You'll need to bring your phone to Apple for evaluation -
When I Restore My iPhone with itunes gives error -1 will end of the Installing firmware
When I Restore My iPhone with itunes gives error -1 will end of the Installing firmware
Error 1 means, as the link that Chris gave you says, that your phone is either jailbroken or damaged.
It can also mean that your antivirus is blocking the update, but this is rare. Try disabling your antivirus if your phone is not jailbroken. If that doesn't resolve the problem you need to get the phone fixed or replaced.
If the phone IS jailbroken you have just learned why you should not hack an iPhone. And you will have to go somewhere other than an Apple-hosted forum for help. -
My icloud activation lock is on my iphone, which requires an activation login to access the homescreen, but when i log in with the apple ID on the phone, it says the apple ID is not meant to unclock this iphone 5 ios 8.0.2. please help me solve this.
Yes the phone belongs to me. It was purchased from United Kingdom Vodafone to West Africa, i had to factory unlock to use any sim in it. so it belongs to me. I did the activation myself, now after updating my iphone to the latest update, it required a user id and password to activate the phone, but anytime i enter the details, it tells me the user Id is not correct but the password is correct..
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I recently bought an iphone 4s from people who are not in the know
and restore my iphone .. Now do not be in use for not having ID and password ... Owner apple owner just gave me a serial number how do I want to continue to use this ... Their telephone help me: (I am having same problem . i can not use the phone. my Carrier ROGERS checked the phone its not stolen or lost phone but after restoring always ask for apple ID of previous owner and seller is not responding to any mails or phone if some one can help me out than it will be great.
thank you -
Error Message when i try to restore my iPhone: The iPhone "iPhone" could not be restored. This device isn't eligible for the requested build. HELP PLEASE!!!!
My Ipad and Iphone 3gs is both have issues too! I'm ready to give up! lol HELP ANYONE......
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HT201210 my iphone is locked when i restore my iphone?how it is solve the problem?
my iphone is locked when i restore my iphone.how i do unlock my iphone.plz give me the solution.
If you mean that you restored your iPhone and it is now locked to
a wireless carrier other than the one you were using, that happens
when an iPhone is hacked/modified/jailbroken. Contact the carrier
to which the iPhone is currently locked to see if they offer unlocking
and if you qualify.
Be advised that the process used to modify/hack the iPhone may have
rendered the iPhone incapable of being legitimately unlocked and even
useable.
Where did you get this iPhone? What does it say when you look at
Settings=>General=>Carrier?
If that is not what you mean, post back with more details so someone
can offer assistance. -
when i restored my iphone 5 it shows 4013 and 4005 error and my phone was stuck with apple logo and above some letters where also there in black and white colour . pls say me how to fix this plssss . my email = **********
<E-mail Edited by Host>Wrong Forum
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i was trying to change from my iphone 4 to my new iphone 5, and i backed up my contacts onto iclould, when i restored my iphone 5 on my computer, the contacts were wiped from both devices, how do i recover the contacts?
On the iPhone tap Settings > iCloud
Make sure Contacts is switched ON. It may take a few minutes for the data to sync via Wi-Fi.
If you are using iCloud, there's no need to connect your iPhone to a computer via iTunes to sync your contacts. -
how can i activate my phone when i can't remember the apple ID that was logged inside my iphone?
To find your Apple IDs go here...
Look up your old and forgotten Apple ID -
Hi, my iphone's display appears pale yellow in colour when compared wit my friends' iphones' display which looks bright white in colour. When I took it to the apple store, they said that the display of few the iphones differs. Is that true?
Thank you. Is there any way that I can check whether it is a duplicate display? I am asking this because I got this phone from my friend.
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HT1212 When you restore an iphone, what is lost and what remains the same
When you restore an iphone, what is lost and what remains on the phone?
IF you restore as new all data and settings are lost. IF you restore from a backup then the phone willbe the same as it was as the phone from which the backup came
This is what is contained in a backup
iTunes will back up the following information
Contacts* and Contact Favorites (regularly sync contacts to a computer or cloud service such as iCloud to back them up).
App Store Application data including in-app purchases (except the Application itself, its tmp and Caches folder).
Application settings, preferences, and data, including documents.
Autofill for webpages.
CalDAV and subscribed calendar accounts.
Calendar accounts.
Calendar events.
Call history.
Camera Roll (Photos, screenshots, images saved, and videos taken. Videos greater than 2 GB are backed up with iOS 4.0 and later.)
Note: For devices without a camera, Camera Roll is called Saved Photos.
Game Center account.
Home screen arrangement.
In-app purchases.
Keychain (this includes email account passwords, Wi-Fi passwords, and passwords you enter into websites and some other applications. If you encrypt the backup with iOS 4 and later, you can transfer the keychain information to the new device. With an unencrypted backup, you can restore the keychain only to the same iOS device. If you are restoring to a new device with an unencrypted backup, you will need to enter these passwords again.)
List of External Sync Sources (MobileMe, Exchange ActiveSync).
Location service preferences for apps and websites you have allowed to use your location.
Mail accounts (mail messages are not backed up).
Installed Profiles. When restoring a backup to a different device, installed configuration profiles are not restored (such as accounts, restrictions, or anything which can be specified through an installed profile.) Any accounts or settings that are not associated with an installed profile will still be restored.
Map bookmarks, recent searches, and the current location displayed in Maps.
Microsoft Exchange account configurations.
Network settings (saved Wi-Fi hotspots, VPN settings, network preferences).
Nike + iPod saved workouts and settings.
Notes.
Offline web application cache/database.
Paired Bluetooth devices (which can only be used if restored to the same phone that did the backup).
Safari bookmarks, cookies, history, offline data, and currently open pages.
Saved suggestion corrections (these are saved automatically as you reject suggested corrections).
Messages (iMessage and carrier SMS or MMS pictures and videos).
Trusted hosts that have certificates that cannot be verified.
Voice memos.
Voicemail token. (This is not the voicemail password, but is used for validation when connecting. This is only restored to a phone with the same phone number on the SIM card).
Wallpapers.
Web clips.
YouTube bookmarks and history.
* Your contacts are part of the backup to preserve recent calls and favorites lists. Back up your contacts to a supported personal information manager (PIM), iCloud, or another cloud-based service to avoid any potential contact data loss.
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