When i right click to customize my browser, 'customize' only shows up in gray and i cannot click it. Help?

When i click and it shows the options for 'menu bar' or 'tabs on top' the customize button is grey and unclickable. Whats going on? And better yet, how the heck do i fix it?

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

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