When I run itunes diagnostic tests, I am told secure link to itunes store failed. My firewall is not blocking itunes. I have tried to download two itunes products and these have failed to download properly. What do I do?
When I run itunes diagnostic tests, I am told secure link to itunes store failed. My firewall is not blocking itunes. I have tried to download two itunes products and these have failed to download properly. What do I do?
WIndows Vista and 7 uninstall instructions:
http://support.apple.com/kb/HT1923
Windows XP instructions:
http://support.apple.com/kb/HT1925
I would say a removal is necassary! this will not affect the content
Similar Messages
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I downloaded the latest iOS7 to my iPad and then the screen went blank and would not respond. I have tried pressing the two buttons together and briefly get the Apple logo but still can not restart, the logo disappears. I have tried connecting to my iMac to restore the iPad but the device does not show up (I have an old iMac). What else can I do?
You need to be running Snow Leopard 10.6.8 at the very least in order to sync your iPad with iTunes so you could update your Mac, if it can be updated, and if you care to do so.
If that's not an option, you will have to find someone that can restore the device for you with their computer running iTunes or make an appointment at an Apple Store and ask them to restore the device for you.
I hope that you have an iCloud backup, because you will lose everything on the device when it is restored.
Snow Leopard can still be purchased in the U.S. Apple Online Store.
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Also, I would not give up on the reset technique....holding down on the sleep and home buttons at the same time until the Apple logo appears. It takes about 10-15 seconds and sometimes just a little longer to get the logo to appear. -
My ipod touch can't be found when I run a diagnostic test, on 3 different computers!
I have a 64GB 4th generation iPod touch for about a year and half now, but suddenly when I plug it into my computer, it will begin charging but it won't show up in devices under itunes. When I ran a diagnostic test, it says my ipod can't be found. I ran a diagnostic test on 3 different computers that have the latest verison of itunes installed, once on a laptop and twice on a desktop computer and it still can't be found. I've reinstalled itunes and all of it's components and also restarted my ipod. I finally erased all the data off my ipod and set it up as a new ipod (because I can't use it if I set it up as backup) and deleted any recent music I downloaded and it still can't be found. If anyone could help me, please let me know right away or I'll be selling the ipod and buying a new one.
I am not sure what is happening, but I may know how to fix it.
Plug it into a computer, press and hold the lock and home buttons, and the ipod will turn off. When the apple logo appears, let go of the lock button but keep holding the home button until iTunes says it has detected an ipod in recovery mode. -
I just tried to print off some itunes advice but my computer froze. I re-booted it and ran the ipod diagnostic test again to get back to the screen I was on. This time "Secure Link to i tunes store failed" AND "i tunes helper not running" both appeared. Please help, all I can see is "Appears in Windows but not iTunes" at the top of the screen. Even though I only vaguely know what that means, I don't think that's the help I need.
I just tried to print off some itunes advice but my computer froze. I re-booted it and ran the ipod diagnostic test again to get back to the screen I was on. This time "Secure Link to i tunes store failed" AND "i tunes helper not running" both appeared. Please help, all I can see is "Appears in Windows but not iTunes" at the top of the screen. Even though I only vaguely know what that means, I don't think that's the help I need.
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Itunes diagnostic test no ipod found
I have uninstalled and reinstalled latest iTunes a number of times and I still get message “A required component is not installed. Please reinstall iTunes (-42404)) Itunes shows the iPhone as connected but when I run the Diagnostic test I get these results below. All is OK except it fails the sync tests HOW CAN I FIX THIS UP. PLEASE HELP!!!!! Itunes Diagnostic test results Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601) Gigabyte Technology Co., Ltd. P35T-DS3P iTunes 10.6.1.7 QuickTime 7.7.1 Apple Application Support 2.1.7 iPod Updater Library 10.0d2 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 5.1.1.4 Apple Mobile Device Driver 1.59.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.5.502 Gracenote MusicID 1.9.5.115 Gracenote Submit 1.9.5.143 Gracenote DSP 1.9.5.45 iTunes Serial Number 001AAD4C0F6E8E00 Current user is an administrator. The current local date and time is 2012-04-07 10:13:51. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is supported. Video Display Information ATI Technologies Inc., Radeon X300/X550/X1050 Series (Microsoft Corporation - WDDM) ATI Technologies Inc., Radeon X300/X550/X1050 Series Secondary (Microsoft Corporation - WDDM) **** External Plug-ins Information **** No external plug-ins installed. iPodService 10.6.1.7 is currently running. iTunesHelper 10.6.1.7 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** Device Sync Tests **** No iPod, iPhone or iPad found.
Hey there!
I added a picture to the iPod and now I do see it on "My Computer" so cheers for that, and thanks for the explanation on why it wouldn't show with iTunes installed. Really appreciate that
However, I do still get that odd error message, and while it does not affect me directly, would be good to know why it is doing that!
Message was edited by: Billy OzGates -
So i tried downloading ios8 and my phone is stuck in recovery mode. i have tried to restore it in itunes and it continues to say itunes does not recognize my phone. i have all my systems up to date and i have tried restarting my computer. help
Me too and I have 4 devices which are now not recognized by iTunes but were immediately before ios8 upgrade
Come on Apple get your finger out and help us here please ? -
I have been trying to install Itunes for 3 days to my computer. MY eyes burn and I want to smash this computer at this point!!!! HELP ME!!! I receive this message when I run the diagnostic on my iphone
Microsoft Windows Vista Ultimate Edition (Build 6000)
Dell Inc. Studio 1535
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0020AEDC02A7C4B8
Current user is an administrator.
The current local date and time is 2012-04-17 17:05:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {92497F93-8A79-419C-AA27-50CD2F263F77}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {6FECCC1D-04CF-4A3F-92B6-DC6E68D12BE5}
Description: Dell Wireless 1397 WLAN Mini-Card
IP Address: 192.168.0.118
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Apr 17 16:59:28 2012
Lease Expires: Wed Apr 18 16:59:28 2012
DNS Servers: 192.168.20.254
192.168.30.217
Adapter Name: {3323A300-E864-46C3-A6B6-F0B90AFF4AFE}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-04-17 17:04:26.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: Optiarc DVD+-RW AD-7640S, Rev HD14
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.This should get your itunes store connection working.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
The update itunes software box comes up when I open itunes, I click to download, the box disappears and it never starts the download. Whats wrong?
You might not have enough space left on your hardrive.
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hi have just purchased iphone 4s . my itunes on my mac is currently 10.4 . 10.5 is needed for the new iphone but when i download it and click on install the itunes about still says 10.4 . have tried to update through itunes but it says there is no software available for me . please help . mr frustrated
If your computer is running an OS X prior to Snow Leopard 10.6,
the answer (if it is an Intel-based Mac; not old PowerPC model)
would be to buy the retail Snow Leopard 10.6 DVD from Apple
for about $20, and install it. Then update that to 10.6.8 by using
the installed Snow Leopard online to get Combo Update v1.1 for
Snow Leopard 10.6.8. After that is installed & updated, run the
system's Software Update again, to see what else is available to
that system.
Later systems can then be looked into at Mac App Store, once
the computer is running Snow Leopard 10.6.8.
And if your computer is a Power PC (G4/G5, etc) and has no
Core2Duo kind of CPU -- See "About this Mac" in apple menu
to disclose the general info about your Mac. Also you can see
even more by clicking on "More Info" when looking in there...
If it isn't an Intel-based Mac, it can't run a system past 10.5.8.
Hopefully this helps.
Good luck & happy computing! -
iTunes shows I have an encrypted backup under preferences. It's got the pad lock. When I click restore the encrypted backup is not an option. I've been test MDM products and may have caused this. How do I restore the encrypted backup.
I just came here today to ask the same question.
I have an iPod Gen2 with version 4.2.1 iOS, and iTunes 11.0.2.26
My iPod Touch was running sluggish so I backed up and selected the "Encrypt local backup" to "back up account passwords used on my iPod".
I selected a password for this backup and restored my iPod Touch.
When I went to restore from backup, that encrypted backup is not available on the drop down list.
However, if I go to the top of ITunes and click "Edit", "Preferences" "Device", it shows the back up with the pad lock on it.
I thought I was being smart backing up with encryption to back up account passwords, but now I have lost everything.
So many people have the issue where it asks for a password when they never told iTunes to do an encrypted backup and here we are with an encrypted backup, and we know the password, but we don't get the option to restore from it. -
Can i run any diagnostic test on AEx 2nd gen?
For some months my airport express is giving me a lot of connectivity problems. i get the wan ip from my isp but the internet seems to keep on dropping. my isp has checked the connection from their side and so has my cable operator. they have checked the cables several times, and also the switch they have installed in my building. they have even changed my cable's port on the switch. everyone else seems to have no problems with the connection in my building. its only me.
i believe there is some issue with the firmware 7.6.4 and 7.6.3. i have downgraded to 7.6.2 now to see if that works.
can someone confirm if there is any issue of lagging internet or freezing aex 2nd gen on these firmwares.
is there a way to run a diagnostic test on this router?
NeeravThis can happen if adware is installed without your knowledge.
1. Use free AdwareMedic to remove adware
http://www.adwaremedic.com/index.php
Install , open, and run it by clicking “Scan for Adware” button to remove adware.
Once done, quit AdwareMedic.
or
Remove the adware manually by following the “HowTo” from Apple.
http://support.apple.com/en-us/HT203987
2. Safari > Preferences > Extensions
Turn those off and relaunch Safari.
Turn those on one by one and test.
3. Safari > Preferences > Search > Search Engine :
Select your preferred search engine.
Diagnostic test?
Run EtrwCheck.
https://discussions.apple.com/docs/DOC-6173 -
I'm getting a message that my Java is not updated, but when I run the update check, I'm told all is updated. Some web materials won't open because my Java is not updated. What do I do?
Hi Ginny,
There are no more updates for Java from Apple for 10.5.8, the only way to get a Java upgrade is updating your OSX.
Snow Leopard/10.6.x Requirements...
General requirements
* Mac computer with an Intel processor
* 1GB of memory (I say 4GB at least, more if you can afford it)
* 5GB of available disk space (I say 30GB at least)
* DVD drive for installation
* Some features require a compatible Internet service provider; fees may apply.
* Some features require Apple’s MobileMe service; fees and terms apply.
Which apps work with Mac OS X 10.6?...
http://snowleopard.wikidot.com/
It looks like they do still have it:
http://store.apple.com/us/product/MC573Z/A?fnode=MTY1NDAzOA
And it's been reported that if you have a MobileMe account Apple will send one free. -
I am running out of hard drive space so I clear 32GB of space at midnight and went to bed.
When I wokle up I had no space left even though I had not used the computer, the system.lg is FULL of stuff and I have no HD space anymore?
What's eating it up?WORD TO THE WISE
the OmniDiskSweeper was a very helpful download, because it laid out the HD and all the files on it in a "largest to smallest" fashion. When I did this I found that I had an inordinate amount of memory being taken up in my Mail Data folder, this did not make much sense so when I dug deeper I found that a 59MB scanned file that I had emailed 3 weeks ago had not been delivered, so the computer was retrying every minute and saving the history of what it was doing, so it was saving the 59MB file as well as the log about the 59MB file and hence for the last 3 weeks it's been chewing away at HD space recording the activity of the undeliverable file.
I deleted the Data record folders and removed the yahoo account from My Mail and reinstalled it with proper IMAP information and the HD is secure and holding at 331GB of free space. Like it ought to be.
I love the fact that if something very strange is happpening on your MAC there is a REASON....find it and fix it, and move on. In the PC world you would reboot 20 times, call some guy in India who will ony try to sell you a new subscription or warranty for $99 and never solve anything.
I am at rest once more, thanks for the tip -
I keep getting Configuration Error: 6 when I try to open my Adobe CS5.1 on my Macbook Pro with 10.6.8 operating system. I have tried to restart in safe mode and un/re-installing. What is there I can do to prevent this?
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer. -
I know my passcode is correct but when I try to reset my iPad mini it keeps asking for a passcode! have tried restoring, connecting to iTunes and looked for the 'set up as new iPad' notification, but nothing is working? can anyone help please?
If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom
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