When I select "get media" nothing happens and the photo downloader does not respond.

I am unable to download my photos to Elements 10. The program recognizes my Canon camera and he number of photos on its card. But when I tap "get media" nothing happens and I then cannot even cancel or close the photo downloader page, which Task Manager says is not responding. Help?

Please try following workarounds-
1. Please restart the machine and try importing again.
2. From blog: http://psekb.blogspot.in/2013/03/pse-organizer-is-not-launching.html, please try solution #2 and step #2 under solution #1. Please do the steps for both Oragnizer and AdobePhotodownloader (.exe located at same location as that of Elements Organizer)
If above steps doesn't resolve the system, please provide following info:
- Operating system?
- Are you using a multi (OS) user machine (eg standard user, guest account or another administrator account) etc?
~Surendra

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