When i send a PDF via e-print, it gets cropped, is there a way to prevent this from happening?
PDF's are printing fine when i print direct to the printer but when they are sent by e-mail they get cropped, is there a way to get the document to fit to page when sent as an email attachment?
The Printer in question is a HP LaserJet Enterprise 500 color M551n, the printer is brand new installed last week so i don't know if this is the norm or not.
Edit: Please can someone please explain how to correct this.
If you're using a desktop or notebook PC to send the email you could try installing the HP ePrint Mobile Driver software on your machine, the link to the download is here. This will allow you to print the PDF to any ePrint capable printer without having to email it to the printers email address as an attachment.
Once installed and with your PDF open on your machine, select Print from the File menu, then select "ePrint" from the list of available printers (don't select the actual printer itself) and click Print in the bottom right corner of the box. A dialogue box will open showing the avaialble ePrint printers you can print to. Click on the Connected button on the left of the screen to add your printer to the list if its not listed.
Hope this helps.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.
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