When i send a video text the person receiving has no sound

I will send video texts and i have sound on my end and when i play it in the chat it has sound. But there is no sound for the person receiving the video. Why?? Is there a setting i need to change or one they need to change on their phone. Help

It probably is their phone. It's a blackberry. Do they have to change settings to be able to hear sound? It only seems to not have sound when it's a fairly short one. 30 secs. Or am i doing something wrong?

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