When I sign in to the Adobe Reader XI (which is the only option that I have to open a pdf document, I will sign in to the Adobe ID sign-in page. After I do this, the "Convert To" box goes "gray" and I am unable to convert the document I have selected.  It

When I sign in to the Adobe Reader XI (which is the only option that I have to open a pdf document, I will sign in to the Adobe ID sign-in page. After I do this, the "Convert To" box goes "gray" and I am unable to convert the document I have selected.  It was working great for the first week that I used it, but now it doesn't give me the converting option.  I am very frustrated as I have done nothing to change anything, and I was thinking this was so great...now I am just pulling out my hair and do not have the option of calling anyone since no phone numbers are listed. I am VERY busy and do not have time to sit and wait over a half an hour to "chat", which I tried to do yesterday.  All I want to do is very simply, convert pdfs to Word.  I have paid for this and am not getting any help. I am not very savvy when it comes to Adobe this program and Adobe that program...I feel I am being scammed as I do not get simple answers for something that appeared was going to be simple. You can't even call customer service to talk to someone live to help walk you through. 

Hello Kathie,
Sorry for the inconvenience that has caused to you.
Please let me know if you have tried converting any other PDF to word with Reader.
Alos, please sign up at "https://cloud.acrobat.com/" using your Adobe ID credentials. Click on 'ExportPDF' tab and upload the PDF that you want to convert to Word.
Let me know if this converts fine.
Hope to hear from you.
regards,
Anubha

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