When i sort files a-z they do not stay a-z

when i sort a file from a-z then go to another file, when i return to the previous file it is no longer sorted a-z. how do i keep the files sorted

    Thank you for trying the above steps, Arcoogan. With regards to the messages that are reappearing, are they SMS, iMessages, or both?
Arcoogan, these messages might also be backed up via iCloud. I would attempt maybe deleting past history, if you do not need it, and then create a new iCloud backup. I also recommend dialing *228, and choosing option 1 to program/update your phone. (This will not delete data.)
If this does not help, we can always refresh certain account settings from our end, and see if this will help. I have sent you a follow request. Just follow back, and send us a DM. This way we may process the updates. Thank you Arcoogan.
- NicandroN_VZW
Please follow us on twitter @VZWSupport

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