When i switch to facetime or speaker phone my contact can't hear me tho i can hear them...how do i fix it ?

when i switch to facetime or speaker phone my contancts can't hear me although i can hear them... how can i fix it ?

when using the regular phone to make calls, can your contacts hear you?
do you have anything covering the top mic?  i believe that is what is used when using speakerphone and/or facetime, but i am not sure...

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