When I sync my iPhone, some songs that I have purchased show up grey and don't appear on my iPhone. How do I fix this?
?
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken files from your iTunes library, go to the iTunes Store home page, click on the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If you don't see them straight away it may help to close and restart iTunes.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2
Similar Messages
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Why don't songs that I have purchased show under the "Purchased" section in the I-tunes Store? I have purchased a large quantity & it only shows 2.
vlonnon1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
tt2 -
Hi, I have an iPhone 1 that is blocked (because of wrong passwords) and isn't recognized by iTunes. How do I fix this? Thanks for your help!
By the way I'm using a MacMini and all operating systems are up to date including iTunes.First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
iTunes free download from www.itunes.com/download -
I cannot listen to music that I purchased from I tunes years ago, using various email accounts, and various computers. I no longer have those email accounts, so I cannot access the password retrieval from them. I also tried the security questions, and I tunes won't let me access the music that way either. What do I do? All the account names I ever used have been with my name and personal information. Is there someone I can call?
Why are there multiple accounts? Simply change the email address associated with the account when changing email accounts for whatever reason.
If you are no longer able to access the account and cannot log in using the Apple ID, contact iTunes Customer Support via Express Lane. -
I recently changed my aol password and right after I changed, I cannot get mail. I get a a pop up block that says, Cannot Get Mail, the user name or password for AOL is incorrect, settings, OK. I go to settings as suggested but the account area is grayed out and will not let me open. Need help on how to fix this problem. I tried sync with my PC and that did not help either.
It sounds like you might need to contact Yahoo! if you aren't able to setup your email account as a new account after deleting it.
I found some links on the Yahoo! website that might help:
http://help.yahoo.com/kb/index?page=content&id=SLN4138&locale=en_US&y=PROD_MOBIL E
http://help.yahoo.com/kb/index?locale=en_US&y=PROD_MOBILE&page=content&id=SLN261 7 -
Some of the songs I bought from iTunes will not sync to my iPhone. They show up on my phone, but the letters look faed and I can't play them. How do I fix this? I tried restoring my iPhone and it didn't work.
Sorry, I meant the letters look "faded" not faed.
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I have purchased a new computer and authorized my iTunes with my Apple ID; however, my iPod Classic, which I have had for many years, will not sync hundreds of songs that I have purchased and says the device needs to be authorized.
I have searched high and low and there does not seem to be a way to authorize the iPod Classic. What can I do to sync my purchases to my iPod? I have tried reformatting/restoring it as suggested. It continues to only allow me to sync non-icloud/itunes content.
Help!What exactly happens when you try to sync?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
If so have you done anything like update iTunes on the computer since it last successfully synced?
Do the songs play in iTunes?
Does any media now sync to the iPod?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method
Managing content manually on iPhone, iPad, and iPod -
My Iphone will not download certain songs that I have purchased from Itunes.
My Iphone will not download some of the songs that I have purchased from Itunes.
Everything downloads but only a few albums can be played. Most are in red and when you try to play nothing happens. I have 17.6 GB available
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iTunes suddenly mentions that my iPhone cannot be synced because it needs 6.55 additional GB, although my phone still has 2 GB free of space. How can I fix this?
iCloud is off on both my phone and my computer.It is saying that the iPod does not have enough free storage to sync all the items yu have selected to sync to the iPod. You need 2.48 GB more free on the iPod. You need either to select less to sync or delete some content form the iPod.
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I have got a ! next to some songs that i have been listening to, now it say that music has either been moved or deleted i did nether what has happened to my music i bought a full album i want my full ablum back please any help here
HI,
Go here. iTunes: Understanding the Symbols Next to Songs
Possible fix here. http://www.pcadvisor.co.uk/blogs/index.cfm?blogid=4&entryid=1794
Can you select "all" by holding down the Shift key and drag?
Carolyn -
When I try to transfer the songs (that I've purchased from iTunes) on my iPod to my computer
I get an eerro that my computer is not authorized, but I've already authorized it. What am I doing wrong?Try deauthorizing the computer, logging out of the iTunes store, rebooting your PC, logging back into the iTunes store, and reauthorizing your computer.
Any luck there?
B-rock -
When syncing Apps on my iPhone 5 through iTunes, they are all greyed over and I cannot make any changes. How can I fix this. It never happened with my iPhone 4
Connect your device to iTunes and in the the window were all the apps are greyed out make sure the 'Sync Apps' checkbox (top left corner) is selected.
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Songs that I have purchased on Itunes appear twicw on my Iphone. Does anybody know why and how do I edit or remove one copy of the song?
I have had two similar events with my Gen4 iTouch. An album was purchased thru iTunes with my iTouch. When I sync'd it with my MAC Mini (OSX Lion) each song that was included in the purchased album appeared twice on the iTouch but only once on the MacMini. Deleting the duplicates on the iTouch did not resolve the issue. With each sync they were reinstalled. The only way I could get around this was to delete the album/songs on the MAC, elect to move them to trash then re-sync the iTouch to remove them. Afterwards I was able to re-download the purchase on the MAC then sync the iTouch. This resolved the issue.
The second event was different but the result was the same: An album was purchased thru iTunes but this time thru iTunes Store on the MAC mini. When I sync'd the iTouch there were 2 entries for each song purchased but this time there was an entry for the song itself AND an identical entry beneath it that looked similar to the play/pause sampling icon in iTunes when sampling a song prior to purchase. I am not using iCloud and I don not sync wirelessly on the iTouch. Again, all I could do was delete the purchase on the MAC Mini, sync the iTouch to remove them, re-load the purchase from iTunes and re-sync. This also resolved the issue but it makes me a bit nervous since I have a very large library. What is causing this? -
I had to replace my iPhone today. I have alot of music that still resides on my iPad. It does not appear in iTunes. How to I get this music to my iPhone?
From the iPad to itunes...
Transfer Purchases
File > Devices > Transfer Purchases
More Info Here > http://support.apple.com/kb/HT1848
From iTunes to iPhone...
SYNCING with iTunes
See here > http://support.apple.com/kb/HT1386
From Here > http://www.apple.com/support/iphone/syncing/ -
I cant figure out how to authorize my office computer to download songs that I have purchased. A message saying I cant do it, but gives me no link to make it happen. Frustrating.Can someone help?
If you're running iTunes 11 and you don't see the menus, press Control-B or go to the small icon with the arrow at the extreme upper left and select "Show Menu Bar":
Apple for some inexplicable reason elected to hide the menus by default in the Windows version of iTunes 11.
I doubt that this will address a download problem, though. You'll need to provide more details about that; what device you're attempting the download on, the exact error message, and other such pertinent information.
Regards.
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