When i sync my phone it goes through all the photo's then a window pops up which says that itunes has stopped working and the closes itunes down, i have tried syncing a few times and it just keeps doing the same but says windows MAY send a solution, help
i am getting really frustrated with syncing and updating my iphone, everytime i sync when the photo's have sunk a window pops up and says itunes has stopped working and closes the programme, it also says that windows may send me a solution but they never do !!!! please can someone help me
Hello Suzanne,
Thank you for providing the details of iTunes unexpectedly quitting. You have taken some really good troubleshooting steps already. I found an article with additional steps you can take to further isolate and troubleshoot an issue like the one you described:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
Best,
Sheila M.
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my photoshop crashes when i double click, it says that it has stopped working and that i should check online for a resolution, anyone got anything to help me
i found out my prob!
here is what you do.
go to the "system preferences" on your dock.
click "software updates".
click "installed software"
if it shows something about a recent update about "EFI UPDATE, FIRMWARE, THUNDERBOLT" or anything like that, exit out of it.
go to mail.
click "mail" at the top.
click "preferences...".
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hit the "+" (right next to the "-") and add your accout back!
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iTunes successfully installs in my computer but the moment I open it, a message will appear showing that microsoft has stopped working and the program will close. What do I do?
Let's first try updating your QuickTime Player to the most recent version. Does that help with the iTunes launch errors?
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This is a brand new laptop that I just bought two days ago. I was hoping to have itunes on my own computer finally, so I could sort out my horrible music situation. The installation went perfect. But when I try to open it, before I even get a chance to do anything, a little screen pops up and says,"itunes has stopped working.." then it will change, and become "a problem has caused the program to stop. program will shut down." so what should I do ? I don't even get the chance to plug in my ipod.
Withour know what the error message said try:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues -
TS1717 Every time I try to play music, iTunes says that it has stopped working.
Well recently when I try to play music, It says that iTunes has stopped and crashes. Is there a work around for this? I'm on iTunes 10.6 running windows 7 64bit. I have tried moving the prefences folder and making a new account. Please help!
This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
Regards. -
Hi, I have a problem with iTunes on my computer each time when try open iTunes appear a window " iTunes has stopped working... close a program " someone can help me how fix it.
See HT203206: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
I have just deleted an app call Wattpad and I want to download it again but it always says that I need to retry downloading it. I have tried restart a few times but nothing seems to happen. What's wrong with my phone? If I reset my phone will my pictures
Hello there, SamanthaYikwai.
The following Knowledge Base article offers up some basic steps to try for reinstalling an app:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open.
http://support.apple.com/kb/ts1702
Reinstall the app
Remove the app from your device and reinstall it. Remember that deleting an app also deletes its data.
Delete the app.
Press the Home button.
Go to the App Store and download the app again.
Wait for the app to download, then open it from the Home screen.
If the download stops, you can resume it.
If the issue persists, then you may want to try and sync the application to your iOS device using your computer by following the information in this article, under the section "Download previous purchases on Mac or PC":
Download past purchases
http://support.apple.com/kb/HT2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I just received a refurbished iphone the the insurance provided by a major electronics retailer. Since i have tried to sync it to iTunes I have received "iTunes has stopped working" error. It says it will come back with possible solutions, but never does a thing. I have already removed and again installed iTunes, QuickTime, etc. to no success. Not sure what my next step should be.
This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
Scott -
The last several days I have not been able to access the dial pad. When I go to phone a pop up appears that says "unfortunatly contacts has stopped working." To remove the pop up you have to hit 'ok', the it goes back to the home screen. This also happens when I go to contacts.
You migh give resetting your NVRAM a try:
http://support.apple.com/kb/ht1379 -
Windows Message 'iTunes has stopped working' and fails to sync my iPhone
Ive synced my iPhone so many times, but now its decided it doesnt want to co-operate. I dont have that much knowledge of iPhones when they go wrong.. So heres what happens and what I need help with..
I connect my iPhone to iTunes and it starts syncing and backing up my iPhone and when it gets to loading songs it gets to about the second song and a windows message pops up and says
iTunes has stopped working
Windows can check online for a solition to the problem (i have clicked this and nothing happens)
and it also just tells me to close the program
Its beyond frustrating now, its happened about 10 times
I also downloaded the latest version of iTunes but that hasnt helped...
Help!Maybe you should try to re-install iTunes cleanly as described below:
http://support.apple.com/kb/HT1925
Hope this helps! -
I keep getting a pop up on Itunes when I try to add a file saying that ITUNES HAS STOPPED WORKING AN NEEDS TO CLOSE. W indows will notify me when corrected. iuninstalled and reinstalled 3 times to no avail. how do i fix?
a further message box states that Data Execution Prevention has closed the program.
Try updating your QuickTime to the most recent version. Does that clear up the DEP errors in iTunes? -
99 or 100% when it says Premiere Pro has stopped working and needs to close. What's going on?
I am using the premiere pro trial at the moment and have been trying to render a video for a solid week now. My computer is far more powerful then the recommended specs and yet it still takes 2 hours to attempt to export a 3 minute video (that isn't even heavily edited) and not only that but it will get to 99 or 100% when it says Premiere Pro has stopped working and needs to close. I have used earlier versions of the product before and never had such problems, even my 2 year old laptop could breeze exporting. What's going on?
Thanks, I'm a bit new to asking for help!
Version : Premiere Pro CC 2014.2 (8.2)
It is up to date
I'm using Windows 8.1 build 9600
My sources are contained in .mov, .mp4 and .png. The codec I'm trying to use is H.264
After I set the project to export I got this error message every time it gets to either '99' or '100%' completed. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
I have never had such a problem with the program which makes me think it might have something to do with a recent update.
No other notable software was running during the export.
I don't have any third-party effects or codecs installed.
I have 64 bit OS and processor, Intel i5 - 4670K quad core clocked at 3.40 GHz. 12 GB of RAM. And a GTX 770 with 2GB of video RAM.
Unless it was installed in the trial, I do not have the Mercury Playback Engine.
And finally, it can be noticeably choppy during the preview when it gets to the part I don't have rendered but is fine again for a bit if I replay those parts. A part from being a bit slower then usual, I didn't actually run into a major problem until I started exporting.
Thank you for the help! Any suggestions? -
I just got the new iPhone 5 c. i want to be able to sync all of my stuff an so far it all has except my rintones an text tones. when i try to do it using iTunes it says iTunes has stopped working closes an then just repeats each time i try. i have tried unistalling an reinstalling iTunes an it wont even work. im at wits end. that is alot of money lost if i cant get them back
When I contacted apple they told me to uninstall an reinstall iTunes on the computer. That worked for allowing me to look at things but didn't solve getting back my stuff that just seems to b gone. :(
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iTunes keeps shutting down when I open it up. The message says iTunes has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solutions is found.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried something like the above then try opening iTunes in safe mode (press and hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud Purchases. You may find that iTunes opens normally now.
tt2 -
Im am using Windows 7 ,I log onto to itunes and connect my Iphone.When my iphone tries to sync it gives an error message "itunes has stopped working" - this only happens when i connect my iphone and it tries to sync - help please
Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)
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