When I transitioned from a PC to a Mac, I transferred all of my music into iTunes, however when I go to play songs, iTunes tells me it cannot locate the file. What do I do?

iTunes cannot find your music files. Find them on your computer and make sure they're in ~/Music/iTunes. If they are not, then drag all the files into the iTunes app.

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HT1766 I was backing up my phone with Icloud then all of a sudden it is saying that it needs to be plugged into Itunes. Now I cannot use the phone, what can I do?

I was backing up my phone with ICloud then all of a sudden it is saying that I have to plug into Itunes. Waht can I do?

Not really necessary to go into DFU mode when the device is just reporting it is in recovery mode if it is saying connect to iTunes. Connect to iTunes and do a restore. See this support document if you have any issues. http://support.apple.com/kb/HT1808

I can see the thumbnail in "my videos" on iTunes, but cannot locate the file - what gives?

I'm using the latest version of iTunes on my Mac (OS X 10.9.5) - I can see the thumbnail of the video I want to play in iTunes, my videos, but it won't play because "original file could not be found". What gives? I never delete anything, backing everything up to my Mac and an external drive. It's my sister-in-laws wedding video(s) - I'm a dead man if I can't find them. Thanks! I think I took the videos a few years back with a BlackBerry, if that matters.

Hi Fun Johnny,
Welcome to the Apple Support Communities!
I understand that you are unable to play videos because of an alert notifying you that the original files cannot be found. In this situation, I would recommend working through the suggested steps in the attached article to try and locate these files.
If you see an exclamation point next to content in iTunes - Apple Support
Best regards,
Joe

How can I download a previously downloaded purchase to my iTunes library on my laptop when the listing for the song in my library won't play because it says it cannot locate the file. Yes I have searched my iTunes folders and also done a full windows sear

How can I download a previously downloaded purchase to my iTunes library on my laptop when the listing for the song in my library won't play because it says it cannot locate the file. Yes I have searched my iTunes folders and also done a full windows search. The track plays on my iPad and my iPhones but will not play on my laptop!?
It has an "!" To the left of the song title in my library
My worry is that if I sync my iPad/iPhone then I will lose the track on those also!

If you cannot find the file on your hard drive then once you delete the current broken entry you should be able to redownload from iTunes in the Cloud. This assumes the item in question qualifies. Note that audiobooks, digital booklets, iTunes LPs & Extras, ringtones, selected movies etc. don't.
If prompted don't hide the item. You may find that you need to close and then reopen iTunes before it will appear for download.
tt2

When trying to up date firefox it tells me just to save the file not to run t, what do I need to do?

when trying to up date firefox it tells me just to save the file not to run t, what do I need to do?
== This happened ==
Every time Firefox opened

Download the latest version from here: [http://www.mozilla.com/en-US/]
Then run the installer and it'll update you to the latest version.

My music is backed up on external drive when i disconnect the external drive itunes cannot locate the files on the PC harddrive and none of the music can be accessed how do i fix this?

My harddrive was wiped clean. I upgraded operating system to fr vista to win 7. All music was saved on an external hard drive and i have copied this to itunes on new operating system but itunes can not access any of the music without the external drive being connected. error msg says original files cannot be located. What to do?

It all depends a bit on how & what you backed up, and how you restored it. Select an affected track. Press CTRL-I to Get Info. Click Cancel when asked to locate the file. Look at the location given on the summary tab. Now look through your computer for file in question. What are the two paths? iTunes could be using the wrong layout (pre or post iTunes 9) in error. Or your library could have been split on the previous system, and not restored to preciesly the same path. Posting back the two paths should make things clearer.
tt2

My Itunes Shows The downloads history...but when I try to play them it states it can not find the file. (same computer for the last 2 years) and no issues. now 1/2 of my library can not be played (as it can not be found)

When I try and re-download some of them from the ITUNES store...I get an error that the file already exists on the computer. However, when I open Itunes. The file can not be found. This problem just started about 1 1/2 ago...prior to that did not have any problems...Help? direction?

You can move the folder to where iTunes expects to find it and that will work.
Or you can attempt to fix one broken track by looking for it when prompted when you use Get Info or attempt to play. This often works if everything is in the standard layout.
Or you can repair things with my FindTracks script.
tt2

Missing songs: half of the songs in my library have suddenly become unplayable because iTunes "cannot locate original file" whats caused this and how do i fix it?

Its really irritating having all my songs there one day and having half of them go missing the next and i haven't done anything to cause the files to be lost, on top of that it's completely randomised in what songs have gone missing as it is not whole albums, individual songs from different albums are going missing and it's telling me to find the files, which i have no idea where to look or what to do, it has rendered iTunes completely useless for me. Does anyone else have this problem? How did you fix it?

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

When I export to disc, lightroom 5 tells me it cannot locate a drive that supports burning eventhough I have the capability

What changes do I need to make? Lightroom 5 is not recognizing a drive capable of supporting burning when exporting to disc

Select one of the movies in the iPhoto Window and go File -> Reveal in Finder -> Original. A Finder Window should open with the file selected.
Does it?

How do you install Thunderbird on a new Apple iPad 2? When attempting to download, I get a message that Safari cannot open the file.

Can anyone provide instructions regarding downloading Thunderbird on an Apple iPad 2? I attempted to download on the iPad through Google and when the download attempted to start it gave a message that Safari could not download this file.

You can only install apps from the iTunes App Store. That's why Safari won't download it. Even if it did download it, you couldn't install it as iOS wouldn't recognize it as an iOS app (which Thunderbird isn't).

I redeemed a Starbucks gift card for a song --You Found Another Love -- but when I went to play it, I received an error message that the file couldn't be found. Help

I am having a problem getting my Starbucks song to play. I redeemed it in the iTunes store. The song -- You Found Another Love -- shows up in my playlist, but it is not playable because I get an error message that says: File not found.
Anyone have this problem?

Because the location for each song in your library is on your hard drive. If the hard drive isn't there, how can iTunes play it?
You'll have to move/copy the music from your hard drive to your computer's hard drive.
Basically, EASIEST way to do all this, if you don't care about your play counts, etc...
-Delete EVERYTHING from iTunes, so that your library is now empty.
-Go to "Advanced" inside of the "Preferences" window, found in the "Edit" drop-down. You can also access Preferences by pressing Ctrl+, (Press Ctrl and the comma key)
-Change your iTunes Media Folder Location to something simple, but on your computer. I use C:/iTunes. Make sure "Keep iTunes Media Folder Organized" and "Copy files to...." are both checked. You can close Preferences now.
-Now, drag and drop your music from your hard drive into your iTunes library. iTunes will automatically add the music to your library, as you would expect, and also creates a copy of each file to place into that iTunes Media Folder you just created.
Shouldn't have any more problems...

When i try to open firefox it tells me windows cannot access the specified device, path or file, you may not have the apperioate permission to open the item. I have tried to uninstall and re install and it still will not open.

this happened when i downloaded the latest patch and i have not been able to access it since.

I would expect wording related to connection, but see
http://kb.mozillazine.org/Firewalls

My iTunes account says that it cannot locate the original file for all of my songs. My iPhone still has all the music and is able to play the songs, if I sync and backup my iphone will the songs be replaced with the empty copies from my itunes library?

So basically I tried to back up my itunes library to my external hard drive and when I followed the instructions and then went to play a song it said Orginal file cannot be found. It said that for all of the songs. I'm not sure how to fix what I did, I already tried consolidating and all of that stuff and it didn't locate the files. I'm guessing that I somehow deleted the original songs along the way. I synced my iPhone without knowing what I did and surprisingly all of the music is still on my phone. So now that I've completely screwed up my iTunes account, I need to know how to get all my music back onto my iTunes account and have that library only on my external hard drive, not my computer. Everything looks fine on my iTunes besides the fact that it cannot locate the files but what I'm afraid of is me syncing and backing up my iPhone and then being left with no music because it syncs to the empty songs. How can I fix this? and if I can't fix my iTunes library is there anyway for me to still be able to backup my iphone and all the music on it, without erasing my music?

Well I'm not sure if I correctly backed up my itunes library because when trying to open itunes from that back up it keeps saying original file not found. Okay this is going to sound confusing but bear with me. I "backed up" my itunes, meaning I just dragged and dropped the iTunes folder into my external hardrive, and then I changed the destination on iTunes to open from my external hardrive. It was working fine when I did that, however I did that just on my own, I didn't know about consolidating the files or any of that so I hadn't done that before copying the folder to my external hard drive. I can't remember but I'm pretty sure I deleted the iTunes folder after I had copied it to my external hardrive. So I did that and it was working fine, I was able to open my itunes with my external hardrive. BUT yesterday I thought that I hadn't done it correctly because I didn't consolidate the files and all that, so I wanted to be more thorough and do that, I followed the steps to do that but when I did that I think it got all the files from my computer and not from my external hard drive so it basically didn't find anything on my computer because I had deleted them. And like an idiot, I replaced the iTunes folder on my external hard drive (the one I did correctly the first time), with the one I did wrong. So I believe I pretty much deleted all the music files from both my external hard drive and my computer. Please correct me if I'm wrong?
I believe getting all my music back on my itunes is a lost cause. BUT I still have all my songs and stuff on my iPhone. My question is, if I plug my phone into my computer and sync it, will it erase all my songs from my phone? A little more info, my iTunes still has the names and stuff of all my songs, they just can't be played because the files are missing, my iPhone doesn't need to erase and sync when I plug in my phone because it's already synced to my computer. What I'm afraid of is when I plug in my phone to backup and sync, will it erase my music because it can't find the files on my computer or external hard drive anymore? Or will it just leave the songs because they're already there (on my phone) and only sync the new songs that I've downloaded? I just need to know is my iTunes still going to be functional as far as me being able to backup my phone?
I have a lot of songs purchased from iTunes but a lot (like 60%) are from CDs that I no longer have. So re-downloading my music would only account for 40% of my library.

HT4796 i can not locate the files that were migrated from my PC to my Mac?

I cannot locate the files that I migrated from my PC to my Mac?

Migration Assistant creates a new user with the migrated files from your PC, so you have to log in this user. To access to it, go to  > Log Out, and you will see a second user, so choose it and you will access to your migrated files from your PC

Crashes when running applications from network share - "Windows cannot access the file for one of the following reasons"

Hi,
starting a couple of weeks ago, we get the following error(s) when running applications from a network share. We don't know what causes this, we are not aware of any major changes in our network infrastructure or client/Server configuration. We did upgrade
a lot of machines to Windows 8, but the issue also occurs on older Win7 computers.
We figured out a workaround though: The applications run fine when launching from a FQDN share (like
\\share.domain.Company.com) and only cause problems when running from
\\share directly. They have worked fine for years without FQDN though.
Any ideas?
Error Details (the Kind of error differs greatly):
# 1 #
Log Name: Application
Source: Application Error
Date: ...
Event ID: 1005
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: vmDEV
Description:
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program XYZ
because of this error.
Program: XYZ
File:
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional data
Error value: C000020C [ also seen with code C00000C4]
#2 (German error Messages from now on, we only use German OSes, the above english one is translated based on similar error Messages I found on the web) #
Name der fehlerhaften Anwendung: XYZ.exe, Version: 2015.0.496.5054, Zeitstempel: 0x54ea67c3
Name des fehlerhaften Moduls: clr.dll, Version: 4.0.30319.34014, Zeitstempel: 0x52e0b784
Ausnahmecode: 0xc0000006
Fehleroffset: 0x00026549
ID des fehlerhaften Prozesses: 0x13ac
Startzeit der fehlerhaften Anwendung: 0x01d055a854d36445
Pfad der fehlerhaften Anwendung: \\share\application.exe
Pfad des fehlerhaften Moduls: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
Berichtskennung: 949ea933-c19b-11e4-bf04-78542e186754
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Anwendung: XYZ.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: Ausnahmecode c0000006, Ausnahmeadresse 720B6549
Stapel:
# 3 #
Anwendung: WpfApp.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.Runtime.InteropServices.SEHException
Stapel:
   bei SP.Forms.AutoCompleteSelectionBase.OnEnter(System.EventArgs)
   bei System.Windows.Forms.Control.NotifyEnter()
   bei System.Windows.Forms.ContainerControl.UpdateFocusedControl()
# 4 #
Anwendung: WpfApp.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.Runtime.InteropServices.SEHException
Stapel:
   bei System.IO.UnmanagedMemoryStream.ReadByte()
   bei System.IO.BinaryReader.ReadByte()
   bei System.IO.BinaryReader.Read7BitEncodedInt()
   bei System.Resources.ResourceReader._LoadObjectV2(Int32, System.Resources.ResourceTypeCode ByRef)
   bei System.Resources.ResourceReader.LoadObjectV2(Int32, System.Resources.ResourceTypeCode ByRef)
   bei System.Resources.ResourceReader.LoadObject(Int32, System.Resources.ResourceTypeCode ByRef)
   bei System.Resources.RuntimeResourceSet.GetObject(System.String, Boolean, Boolean)
   bei System.Resources.RuntimeResourceSet.GetObject(System.String, Boolean)
   bei System.Resources.ResourceManager.GetObject(System.String, System.Globalization.CultureInfo, Boolean)
   bei System.Resources.ResourceManager.GetStream(System.String, System.Globalization.CultureInfo)
# 5 #
Anwendung: WpfApp.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.Runtime.InteropServices.SEHException
Stapel:
   bei System.Reflection.RuntimeParameterInfo.get_Name()
   bei System.Diagnostics.StackTrace.ToString(TraceFormat)
   bei System.Environment.GetStackTrace(System.Exception, Boolean)
   bei System.Exception.GetStackTrace(Boolean)
   bei System.Exception.ToString(Boolean, Boolean)
   bei System.Exception.ToString(Boolean, Boolean)
   bei System.Exception.ToString(Boolean, Boolean)
   bei System.Exception.ToString()
# 6 #
Name der fehlerhaften Anwendung: XYZ.exe, Version: 2015.0.496.5054, Zeitstempel: 0x54ea834f
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.3.9600.17278, Zeitstempel: 0x53eeb460
Ausnahmecode: 0xe0434352
Fehleroffset: 0x00012f71
ID des fehlerhaften Prozesses: 0xa68
Startzeit der fehlerhaften Anwendung: 0x01d0559cb7ec4ed6
Pfad der fehlerhaften Anwendung: \\share\XYZ.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Berichtskennung: 010514d0-c190-11e4-bf04-78542e186754
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
# 7 #
Name der fehlerhaften Anwendung: XYZ.exe, Version: 2015.0.496.5054, Zeitstempel: 0x54ea7a6e
Name des fehlerhaften Moduls: ntdll.dll, Version: 6.3.9600.17630, Zeitstempel: 0x54b0d74f
Ausnahmecode: 0xc0000006
Fehleroffset: 0x0006db27
ID des fehlerhaften Prozesses: 0x18dc
Startzeit der fehlerhaften Anwendung: 0x01d0559cb08529c3
Pfad der fehlerhaften Anwendung: \\share\xyz.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichtskennung: ef389186-c18f-11e4-bf04-78542e186754
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Hi,
>>The applications run fine when launching from a FQDN share
It sounds like a DNS suffix issue. When this issue occurs, please try to ping share on the client, then check if the corresponding IP address is correct. If the IP address is wrong, please adjust your settings of DNS to make sure that the client can resolve
the share correctly.
If it's very hard to change the settings of the DNS for some reason, as a work around, we can add the entry into the clients' hosts file.
Best Regards.
Steven Lee Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

When I transitioned from a PC to a Mac, I transferred all of my music into iTunes, however when I go to play songs, iTunes tells me it cannot locate the file. What do I do?

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