When i tried to download iOS8 on my iPad Mini it told me that I needed to connect my iPad to iTunes, I have done that and now it says I need to restore my iPad. How can I get my iPad working without losing everything on my iPad?

When i tried to download iOS8 on my iPad Mini it told me that I needed to connect my iPad to iTunes, I have done that and now it says I need to restore my iPad. How can I get my iPad working without losing everything on my iPad? I don't want to lose my apps and photos!
Help would be much appreciated!

If you are getting the connect to iTunes screen then it's too late to take a new backup and/or copy anything off it. Prior to starting the update did you take a backup, either to the cloud and/or to your computer's iTunes ? If not then have you recently taken a backup that might have your photos and apps content/settings in it ?
As long as the apps are still in your country's store then you should be able to redownload them via the Purchased tab in the App Store app (and the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes), and if the apps store their content on a server/cloud service then you might be able to get their content back from that - if they store their content on the device then you will need to have a backup.
For our photos you could try doing a search for programs that claim to be able to recover content from a device - I haven't used any so I can't suggest one.

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My iPod Classic is seen by Windows but not by iTunes. I have reset it, gone to disk mode and it won't show up in iTunes. There appears to be music on it in a file called MUSICSAVE. How can I get this to work with iTunes again?

My iPod Classic is seen by Windows but not by iTunes. I have reset it, gone to disk mode and it won't show up in iTunes. There appears to be music on it in a file called MUSICSAVE. How can I get this to work with iTunes again?

1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4 Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job
7. Check for third-party software conflicts.
<Link Edited By Host>

I accidentally deleted a folder of music from iTunes. I have Match, and now it seems deleted from all my devices. How can I get it back?

I accidentally deleted a folder of music from iTunes. I have Match, and now it seems deleted from all my devices. How can I get it back?

Were you in iTunes or the Finder? If you were in iTunes what exactly did you click? You say "a folder" but the only "folders" in iTunes contain Playlists and deleting a playlist will not delete tracks from the iTunes library.
When you deleted the music were you prompted to delete the tracks from the cloud? If so, did you do so?
Were you prompted to move the files to the Trash. If so did you do so? If you did have you emptied the Trash?

I updated my iPhone 4 to iOS5 and let it sync with my Macbook and now all my iPhone iCal entries are gone. How can I get my iCal events back on my iPhone?

I updated my iPhone 4 to iOS5 and let it sync with my Macbook (running Lion) and now all my iPhone iCal entries are gone. How can I get my iCal events back on my iPhone?

Me too! Help anyone?

I upgraded my operating system to OS X Mountain Lion into my computer and now I cannot log in with my password. How can I get into my computer?

I upgraded my operating system to OS X Mountain Lion into my computer and now I cannot log in with my password. How can I get into my computer?

You will find directions here: https://discussions.apple.com/docs/DOC-4101

I have a macbook pro. i think i might have pushed some buttons that made my macbook look for a wireless keyboard.. i dont have any wireless keyboard. and now i cant use the keyboard on my macbook. how can i get the normal keyboard staring?

i have a macbook pro. i think i might have pushed some buttons that made my macbook look for a wireless keyboard.. i dont have any wireless keyboard. and now i cant use the keyboard on my macbook. how can i get the normal keyboard staring?

korgba wrote:
it pops up a script were it says that the macbook cannot find a bluetooth keyboard, and it isnt a keyboard connected
For some reason, your Mac doesn't recognise that a keyboard is present, so it looks for a wireless keyboard. The question is, why doesn't your Mac recognise that a keyboard is attached?
First, you need to make sure you remove all peripherals, especially USB peripherals (the keyboard is on the USB bus). Then restart holding down the Shift key. This should boot in Safe mode. If the computer boots normally (not in safe mode) and the keyboard is still not working, try resetting the SMC
Intel-based Macs: Resetting the System Management Controller (SMC)
<http://support.apple.com/kb/HT3964>
If that still doesn't fix the problem, then the keyboard (or its controller) is probably damaged and needs to be replaced.

My old email address was hacked and I am no longer able to access it. How can i reset my icloud ID without losing all of my pictures and more inportantly contacts? I have created a new ID but i cannot seem to use it until I delete the old account

my old email address was hacked and I am no longer able to access it. How can i reset my icloud ID without losing all of my pictures and more importantly contacts? I have created a new ID but i cannot seem to use it until I delete the old account

You need to use the old ID and password to delete the iCloud account. After you delete the old account, you can sign in with the new ID in iCloud.
Have you seen this.
http://support.apple.com/kb/HT5796
iCloud
iOS 6 and later: Go to Settings > iCloud.
If you signed out before changing your Apple ID, enter your current Apple ID to sign in. The data from your iCloud account will download to your device.
If you're still signed in with your previous Apple ID:
Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device.

I wanted to watch tv on demands but says this is not HTML5 delivery so how can I get this to work on ipad so I can catch up my tv program any help?

How can I get tv on demands working on my iPad as wanted to watch my program but it says HTML5 not supported on this, so any ideas that can help?

HTML5 is supported on the iPad but I assume that the site that you are going to doesn't yet support it. Does the site have it's own app - here in the UK the TV channels have their own apps, plus there are apps such as TVCatchup.

Got Firefox Sync but lost my Key how can i get my data back without delete everything ?

My computer was deleted, i don't have any others devices ? How can i get back my information.
Apparently, there is no solution, this is shame. Why in my account i can't get back my key https://account.services.mozilla.com/ ? This service is useless if when we have a problem (all devices stolen for example) we can't get back any information...
I'm really disappointed, and so are others people as far as i can see. I have to start from the beginning all my bookmarks, so i will use Chrome from now. Thanks a lot Mozilla.

Sorry, but you're using Sync incorrectly if you don't have any other devices connected to that Sync account.
Sync wasn't intended to be a "cloud" storage device; it's intended to be used to "synchronize" a user's across multiple devices. Upon completion of the initial setup of Sync procedure, the user is shown the Recovery Key and is told to make a copy of that "key". There are buttons in the dialog window to "save" to disk or to "print" the Recovery Key. Unfortunately, too many users just ignored that message (or ignored it) and put themselves in the same position that you are now in - lost data and no way to recover that data.
The Sync / Recovery Key is used to encrypt your data as it is being uploaded to the Sync server and then used to decrypt your data when it is downloaded to one of your devices. Without the exact Sync Key that the user's data was encrypted with, the user's data is useless scrambled bunch of 1's and zero's.
Firefox 29 has a new version of Sync that eliminates the need for the user knowing their Recovery Key. The method that generates that "key" uses the user account name (email address) and the user password, so in the future user's shouldn't find themselves in the same position that you are now in.
''IMO, Mozilla provided too much security by having that 3rd security "key" (the Recovery Key), considering how many user's aren't using Sync as it was intended to be used.''

My phone won't switch on or do anything at all i woke up thismorning and it is broken, the battery was charged fully. how can i get it back on without losing any of my data?

Hi,
I have had my phone about A year and I have never had a problem with it before, but i woke up thismorning and opened my text's put it back in my pocket, half an hour later it was completely broken the screen was black and it will not switch on or do anything at all (I have not dropped it or had it near water).
Is there a way i could get it to work again without losing any of my data i have been away with work and have not backdated for 2 weeks and i really dont want to lose it all.
Any help to get it working would be fantastic.
Thank you
Samantha

Thank you so much
Kiss Kiss Kiss Kiss
Life saver
Best wishes and Many thanks
Samantha

I bought music on my iphone 5 and now it has gone afterI changed my apple ID how can i get it back?

I have an Iphone 5 and I bought albums on it via itunes store app. I now realised they have gone. I can only imagine it is because I have had to change my apple ID as I no longer use the old email address (old company). I am disappointed that this has been the result though. I have synced my iphone with one of the PC's that has my itunes to see if it will reappear but no. How do I get them back?
It is strange as it was there one evening and then the next it was gone. I hadn't actually changed anything that evening but I wonder if it was the result of the home sharing sync or something?

It doesn't matter that your Apple ID, which uses the same characters as your old email address, now has a defunct address. You need to go into your Apple ID profile and change the defunct address for a valid one. This will not necessarily change the "address" which stands as your Apple ID.
By "changing" the address directly on the Apple ID itself and not on the profile, you inavertedly created a new Apple ID.

How can I re-install v11 Fox without losing everything ?

The problems with it are escalating. I would like to reinstall v10 perhaps? (Advice?) .
AND not lose all the extensions etc.
Can I uninstall V11 or just get a new copy of 10 and load over - or try v11 again?
I really need to get back to work and my options are to go to another Browser without all my workaday tools.....
Hate to go to I.E> and try and import.

What problems are you having with Firefox 11? i'd love to help you out with them so then we can get you using Firefox like you want!
You don't want to downgrade to Firefox 10, as doing so will leave you open to several known security holes, plus bugs and other issues. You can reinstall Firefox 11 from [http://www.getfirefox.com www.getfirefox.com] (all your personal data will be saved so long as you don't remove Firefox before hand), and see if that helps.
Try to start Firefox in [[Safe mode|Safe mode]]. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works find in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.
A few other basic trouble shooting things you can try is this:
Run all Windows Updates, install all needed service packs, etc.
Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. [https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers].
Update all your plugins (Flash, Java, etc.): [http://www.mozilla.org/plugincheck/ http://www.mozilla.org/plugincheck/].
Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

I am trying to update to 5.0 and the installer keeps saying that I need to close Firefox to continue, but I have closed it and it still says I need to close it.

I then tried to uninstall Mozilla 4.0 and it keeps saying the same thing that I need to close firefox before I can continue, but it is closed. I have no browsers open and it still will not allow the uninstall or the install.

No iPod touch is capable of running both iOS 4.2 and 7.1.2, and you appear to have a second generation iPod touch, which can't be updated past 4.2.1.
(110784)

I can't use the Norton Toolbar on Firefox 4.0 because it says they're not compatable... how can i get them to work?

The Norton toolbar and the last Firefox i had worked fine together, however, when i updated Firefox, as the information was transferring, it told me that I could no longer use the Norton toolbar because they weren't compatible. It said this even though both of them are updated.

Sorry Tony but that is a chicken-*! response!
I just spent 2 hours getting my system back to 3.6 using your instructions. In the end I had to find the last download of 3.6 in my archived files to make it happen. No Firefox 3.6.x file could be found on the Mozilla or Firefox sites contrary to your instructions.
I deleted all the "extensions" like you suggested. It would have been very helpful if Firefox had stopped me before the installation of 4.0 proceeded to explain the "real" consequences of not having my Norton 4.0 toolbar.
I have been very happy with Firefox for the past 5-6 years but now you have given me a good reason to go research other browsers like Google Chrome.
IMHO it was * poor planning on Firefox's part for this launch!
''Edited for language - TonyE''

My phone is frozen....this is the second phone that has done this. How can I get my phone working without going into a store spending countless hours only for them to minimize the problem.

My phone froze this morning while I was replying to an email. Is there anything I can do to get it working and to avoid going into Apple?

Assuming it is charged and did not shutdown due to low battery, have you tried an power off/on? Or a reset by holding the power and home buttons until the apple logo appears and it restarts?

When i tried to download iOS8 on my iPad Mini it told me that I needed to connect my iPad to iTunes, I have done that and now it says I need to restore my iPad. How can I get my iPad working without losing everything on my iPad?

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