When i try and connect my phone to my laptop it does not connect
when i try to connect my phone to my laptop it does not connect to itunes. so it will not let my backup sync etc
many thanks.
Are you currently running iTunes version 11.1.4.62? If so, I'd try updating to version 11.1.5.5:
http://www.apple.com/itunes/download/
If you're already at version 11.1.5.5 (or the update didn't help with the recognition trouble), try the procedure in Cerbu's post:
Re: sync problem
... or try section 5 from the following document:
TS1538: iOS: Device not recognized in iTunes for Windows.
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