When I try and download Desktop Creative Cloud App, it downloads Application Manager.
I have paid for Creative Cloud but cannot get it. Any help would be appreciated.
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Similar Messages
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Error A12E1 when I try to update the Creative Cloud desktop
I get an Error code: A12E1 when I try to update the Creative Cloud desktop on my Mac, OS 10.7.5. I tried creating a different user account but that made no difference. I uninstalled the Creative Cloud desktop app and downloaded a new one from the CC website. Same problem with an Error code: A12E6.
So how do we fix this?Dear Mr. Wright,
I’ve encountered this A12E1 error EVERY time an update to CC Desktop has been required — that’s (5) times since August 2013. I contacted TS chat the first (4) times and each time I listened to them tell me that this was the LAST TIME I’d encounter this error. Each time, they put me through exactly the same process, delete exactly the same processes and folders, uninstall the CC application and reinstall it. This time, I skipped the tech support chat and did it myself: who needs to be lied to over and over again?
If you’re not going to eliminate this A12E1 error, at least put something together to automate the process, please?
The instructions for #3, reinstalling the CC desktop application (post #23 above) are inaccurate, at least for OS 10.7.5. Tip: the Mac has more than one OS in use, as does Windows.
P.S. I deeply resent being ignominiously FORCED to use CC apps with the worst GUIs ever (are your code gurus completely ignorant of the concepts of CLARITY and LEGIBILITY?), being FORCED to reconfigure (6) or (8) “upgraded” applications every few months because Adobe won’t support the previous version(s) for more than five minutes, being FORCED to sift through hundreds of forum posts and dozens of INACCURATE or non-existent so-called “support” pages (e.g., the link cited above) and being FORCED to watch hours of useless TV tutorials in order to find the one piece of information I need — EVERY TIME I need support — because Adobe is too lazy to write application- and version-specific manuals. You’ve backed us into that infamous circle of hell between a rock and a hard place instead of providing us with the stable, seamless suite of creative tools we were promised.
The bling and the glitz and the self-promotional “look at our wonderful new toys” videos just don’t fill the void, Adobe.
Unless you work for a company big enough to afford one of your outrageously expensive tech support plans, you’re out here fending for yourself on forums that never seem to get looked at by an Adobe employee. I spend more time solving Adobe-related problems than I do producing billable work. I’ve been a loyal, dues-paying, license-respecting Adobe customer since 1991; every year I paid the upgrade fees and was content to do so until Creative Suite offered the same upgrade deal to people with (1) outdated version of Photoshop that they offered to someone who’d paid the upgrades on (5) to (8) Adobe applications for (15) years. So much for loyalty and playing by the rules.
If you really want to help me, please find out why the Typekit support people haven’t answered the e-mail I sent them (2) days ago. And if Typekit won’t work with Dreamweaver CS6, then they ought to come out and say that instead of sending you to help pages that tell you how to use it with Dreamweaver CC. Thanks. -
I am trying to store music for two different iPods on the same Windows 8 computer, and when I try and download content from the Cloud I get an error message. Is it possible to have two different Apple IDs on the same computer?
Unfortunately you've discovered too late how important it is to maintain an up-to-date backup of your iTunes library (and all other data of value). You could, before wiping the drive, have considered making use of a commercial data recovery service that could (albeit at considerable cost) have extracted your library from the hard disk, even if virus infected.
In the absence of that option, you will need to restore the content of your library from its original sources:
Depending on your location, you may be able to re-download any iTunes Store purchases that are still available on the Store
Likewise, most digital purchases from Amazon (including auto-rip copies of purchased CDs) should be available from the Amazon Cloud and via the Amazon Music application - the same may be true of other commercial sources for digital downloads
Content imported from your CDs will have to imported again
The specific situation that you describe regarding the music imported from your friend's external HDD suggests that either the source is badly organized and/or originates from a source other than iTunes (other media players may use alternative tags for information like artist, title, album, etc. that are not wholly consistent with how iTunes handle these). Without details of the issues you're seeing it is difficult to suggest a remedy other than going through the media album-by-album, track-by-track, and correcting the inconsistencies.
In the absence of a backup or access to the original library data there is no option other than painstakingly recreating your library as described above. As you do so, you'll now realize how important creating and maintaining backups are - in my case I have at all times three separate duplicates of my library, in two different locations, where none is ever more than a week old compared to the content of my master library. -
Purchased a new desktop and when I try and download prior music purchases, I'm told I need to authorize my computer for the download.. Any ideas? Thank you.
Have you authorised your iTunes account on that computer (this screenshot is from a Mac, but it should be similar if you are on a PC) :
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I get a message saying i dont have enough privileges when i try and download from the cloud
when i try and download music from the cloud, i get a message saying I "do not have enough access privileges for this operation" what am i doing wrong
i try and download music from the cloud
How exactly are you doing this? In iTunes? -
When I try to open Lightroom5 (creative cloud) I am taken to the Select Catalog screen but I have no catalogs and I am not being allowed to create new ones. What can I do to correct this?
This could be a read/write permissions issue with the destination folder for the catalog. Use your favorite search engine to search for changing disk permissions. What operating system are you using?
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Why am I seeing this message when I try to access my Creative Cloud account:
'We are unable to load all your plans & products. Please try again.'
I want to see which products are included with my CC subscription - e.g. do I have a Prosite portfolio website or would I need to pay for an additional subscription?
Is this a temporary site issue or an on-going problem?Please refer here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Regards
Rajshree -
The dropdown menu from the Creative Cloud icon on the menu bar keeps giving me the following message: "Download Error" I quit and restarted the creative cloud app to no avail. Running Mavericks on a mid 2011 iMac.
Try below steps once
click Gear icon on the top Right corner and Quit Creative Cloud App
Click on Finder and then hold Command + Shift + G keys on your keypad
It will open Go to folder window, type exactly ~/Library and click on Go
Make sure to open ~/Library not /Library ( there will be two Library folders )
Then open Application Support > Adobe folders
Trash AAMUpdater and OOBE folders.
Then launch Creative Could and check. -
My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly. Even when i sign in and out.
Has anyone else had this problem? If so how can I fix this?Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections. -
When I try and download an app, I get a message "MZCommerce.CreditBalanceMismatch.Mobile_message". This is even for free apps, and I do have plenty of credit. Can anyone help please?
With a standard account you need a valid payment method even for free apps.
From the message it sound like there is something wrong with your account or some of the information you entered in the account is not correct.. Verify that the information is correct and then if still problem contact iTunes.
Contact iTunes -
I recently bought a new computer with Win 8.1 installed. When I installed CS6 64 bit, the installation went seamlessly. My problem is that when I try and download images from my camera, it automatically launches the Windows Photo software to download the photos. I would like to use the Bridge to do this for several reasons. If I turn off the Windows Photo program, it takes me back to Bridge but when I click on Download Photos, it causes Bridge to lock up.
If I click on download photos before I turn on my camera, it does not find the camera (as expected) but then I turn on the camera and reset list and Bridge finds the camera and I can download the photos. Then if I try and download additional photos, Bridge locks up and I need to turn off the software and reboot the computer in order to get anything to download.
I have gone to the System Settings and changed the AutoPlay settings to automatically select Bridge when I download Pictures...I also selected Bridge for the Memory Card. Under Devices, my camera is listed and that is set to "Import Photos and Videos"
Any suggestions?See my response to your other post.
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When I try and download app updates via wi-fi to my Ipad I get an error message "Your account is not valid for use in the Australian store. Your must switch t the US store before purchasing. I am currently in the US on wi-fi. How do I switch
Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
8. Select the country/region where you are located.
9. Tap "Done".
Note: If the change doesn't take effect, sign out of account and sign in again. -
i downloaded songs to my phone at xmas and when i plugged in to my laptop it wiped the phone of new purchases when i try and download them to my computer in itunes via previous purchesses it wont load the list and i keep getting error 10053 can any1 help
Syncing shouldn't trouch you photos unless you have photos in a Photo Library album. These would be photos that were synced to your phone from your computer. If you do have any, you'll need to use an app like PhotoSync to transfer them to your computer prior to syncing.
If you prefer to backup your camera roll photos prior to syncing, open iTunes and go to Preferences>Devices and check "Prevent...from syncing automatically". Then connect your phone to your computer and import them as explained here: http://support.apple.com/kb/HT4083.
Then, to minimize data loss, follow the steps in this user tip: https://discussions.apple.com/docs/DOC-3141. To follow the steps, first open iTunes and go to View>Show Sidebar. Also, Transfer Purchases is now located in File>Devices. -
I just got my Mac yesterday. My kids want to access sites that need the adobe player. When I try and download it asks for a password. I do not even remember setting one up? How do i find out what it is?
FYI this is the legitimate Flash Player installer:
This one is bogus:
As X423424X wrote do not download it from any site other than the one he linked.
Adobe does not require a password to download the Flash installer. Generally speaking passwords are not required to download software, unless you must register with the website so as to log in. In that case you should never use the same name and password you use to administer your Mac. -
Error when i try and download iOS 7
error when i try and download iOS 7
Do it via itunes. You must have 11.1.0 installed in order to install ios7. Works all fine now
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When I try and download an email attachment on safari it goes to parallels and I am not able to open it. What shoul I do?
Redirect the saving of the attachment to a folder of your choice. There is a setting for saving attachment to a specific folder and another that allows you to chose which folder everytime you save an attachment.
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