When I try and open Quicktime the computer switches off and reboots. Help!!

I have been converting DVDs to MP4 to play on my new IPod Video. When I click on import in ITunes the computer switches off and reboots. I have reinstalled Quicktime but this has made no difference. I tried opening Quicktime and I had the same result. Any help would be appreciated.
Windows XP

Thanks for the quick reply. The computer reboots even when I only open Quicktime without running an MPEG4. I think the problem is with Quicktime but have no idea what it is.

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I run Windows 7. I installed Adobe CS4, and when I tried to open Firefox after, got a popup window with a list of errors. I don't remember what they were specifically, but I believe they related to the Adobe flash plug-in. I restarted the computer, and subsequently got even less: the icon in the taskbar exanded, associated sound from the webpages I had tabbed started to play, but the window itself did not appear, not even in the preview. However, it closed normally when I clicked the red X in the preview window or when I right-clicked the icon and selected Close Window
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; Media Center PC 5.0; SLCC1; .NET4.0C)

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*http://kb.mozillazine.org/Firefox_hangs
*https://support.mozilla.com/kb/Firefox+hangs

When I try to open safari, the image is different and it says "You can't open the application Safari because it may be damaged or incomplete."

The image changed on the dock and gave me the error message when I tried to open it. I dragged the one on the dock to the trash and tried dragging the icon back to the dock to put it back. It still wouldnt open. I tried opening it from the "applications" tab in finder and it gave the error message. Additionally, I have tried "Repair Disk Permissions" on disk utility.

Make a temporary copy of the Safari application by dragging it from the Applications folder to the Desktop. Can you launch the copy? After trying, delete the copy -- don't leave it on the Desktop. If the copy launches, try the original again.

HT4436 I've downloaded all my devices but when I try to open ICloud the page is black and just spins

I set up my ICloud acct and downloaded my IPhone and IPad and my PC, but when I go to open it up, I get a black screen and the symbol just spins! What am I forgetting to do?

Have you tried closing the iBooks app completely and seeing if it works ok when you re-open it ? From the home screen (i.e.not with the iBooks app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the iBooks app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
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My MacBook Air over the past 24 hours has been freezing in safari and now when I try to open safari the entire laptop freezes and I have to force a restart and can't open safari. What does that mean?

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That toolbar/ct plugin seems to cause problems for all who install it!
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Close Safari, then locate and delete the following files and it should be gone:
/Library/Application Support/Conduit
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HT2433 Whilst using my Macbook Pro 15 inch (2008) model I´ve found that sometimes, whilst working in photoshop or final cut - the computer switches off and I get a blank screen. I have saved the error message. Does anyone have an idea of what is going o

This is the error message:
Interval Since Last Panic Report: 40328 sec
Panics Since Last Report:          1
Anonymous UUID:                    5E889A13-BFD5-45E1-B98C-5F3F1FB23C33
Tue Feb 4 20:52:34 2014
panic(cpu 3 caller 0xa01c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0x7fa45000 0x0a5480a2, D0, P3/4
Backtrace (CPU 3), Frame : Return Address (4 potential args on stack)
0x5c85a458 : 0x21b837 (0x5dd7fc 0x5c85a48c 0x223ce1 0x0)
0x5c85a4a8 : 0xa01c9b (0xc1728c 0xc87800 0xc25e60 0x0)
0x5c85a548 : 0xb1c608 (0x8c16c04 0x9499004 0x100 0xccff02)
0x5c85a598 : 0xb13601 (0x9499004 0x100 0x5c85a5c8 0x9f1778)
0x5c85a5c8 : 0x16f59a6 (0x9499004 0x100 0x438004ee 0x0)
0x5c85a708 : 0xb3b2b5 (0x9499004 0x912f004 0x0 0x0)
0x5c85a748 : 0xa0ae7c (0x9499004 0x912f004 0x0 0x0)
0x5c85a7e8 : 0xa0755b (0x0 0x9 0x0 0x0)
0x5c85a998 : 0xa08af9 (0x0 0x600d600d 0x704a 0x5c85a9c8)
0x5c85aa68 : 0xcbd8ff (0x5c85aa88 0x0 0x98 0xee79b00)
0x5c85ab28 : 0xcc31bb (0x9648c04 0x0 0x5c85ab58 0x504ded)
0x5c85ab68 : 0xcdf4e0 (0x9648c04 0xf6078e8 0xef72dc0 0x506ad1)
0x5c85ab88 : 0xcd1b7f (0xef72640 0xef61800 0xf3f6a04 0xcad5f6)
0x5c85abb8 : 0x56deb8 (0x463cc000 0x15 0x5c85abe0 0x5c85abe4)
0x5c85ac38 : 0x56e272 (0xd29900 0x463cc000 0x9f7dc88 0x1)
0x5c85ac88 : 0x56eb59 (0x463cc000 0x1e 0x5c85acd0 0x0)
0x5c85ada8 : 0x286638 (0x463cc000 0x1e 0x9f7dc88 0x1)
0x5c85be58 : 0x21dbe5 (0x9f7dc60 0xf83f5a0 0x1fb588 0xb603)
0x5c85be98 : 0x210a86 (0x9f7dc00 0x0 0x9cc3f50 0xe44e8c0)
0x5c85bef8 : 0x216f84 (0x9f7dc00 0x0 0x0 0x0)
0x5c85bf78 : 0x295c57 (0xdf90208 0x0 0x0 0x0)
0x5c85bfc8 : 0x2a256d (0xdf90204 0x0 0x10 0x8ea8284)
      Kernel Extensions in backtrace (with dependencies):
         com.apple.GeForce(6.4.0)@0xc89000->0xd3ffff
            dependency: com.apple.NVDAResman(6.4.0)@0x99b000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x98e000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x955000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x96c000
         com.apple.nvidia.nv50hal(6.4.0)@0x15bf000->0x19d3fff
            dependency: com.apple.NVDAResman(6.4.0)@0x99b000
         com.apple.NVDAResman(6.4.0)@0x99b000->0xc88fff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x955000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x98e000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x96c000
BSD process name corresponding to current thread: plugin-container
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 1520850684298
unloaded kexts:
com.apple.driver.AppleUSBUHCI    4.2.0 (addr 0x145a000, size 0x65536) - last unloaded 159943879609
loaded kexts:
at.obdev.nke.LittleSnitch    2.3.09
com.apple.driver.AppleHWSensor    1.9.3d0 - last loaded 17673840711
com.apple.filesystems.autofs    2.1.0
com.apple.driver.AGPM    100.12.31
com.apple.driver.AppleMikeyHIDDriver    1.2.0
com.apple.driver.AppleUpstreamUserClient    3.5.7
com.apple.driver.AppleMCCSControl    1.0.20
com.apple.driver.AppleMikeyDriver    2.0.5f14
com.apple.driver.AppleHDA    2.0.5f14
com.apple.driver.AudioAUUC    1.57
com.apple.driver.SMCMotionSensor    3.0.1d2
com.apple.driver.AppleIntelHDGraphics    6.4.0
com.apple.driver.AppleIntelHDGraphicsFB    6.4.0
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AudioIPCDriver    1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0a1
com.apple.GeForce    6.4.0
com.apple.driver.AppleGraphicsControl    2.10.6
com.apple.driver.AppleLPC    1.5.1
com.apple.kext.AppleSMCLMU    1.5.2d10
com.apple.driver.AppleUSBTCButtons    201.6
com.apple.driver.AppleUSBCardReader    2.6.1
com.apple.driver.AppleUSBTCKeyboard    201.6
com.apple.driver.AppleIRController    303.8
com.apple.iokit.SCSITaskUserClient    2.6.8
com.apple.BootCache    31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.iokit.IOAHCIBlockStorage    1.6.4
com.apple.driver.AppleUSBHub    4.2.4
com.apple.driver.AppleFWOHCI    4.7.3
com.apple.iokit.AppleBCM5701Ethernet    3.0.5b8
com.apple.driver.AirPortBrcm43224    428.42.4
com.apple.driver.AppleEFINVRAM    1.4.0
com.apple.driver.AppleSmartBatteryManager    160.0.0
com.apple.driver.AppleAHCIPort    2.1.7
com.apple.driver.AppleUSBEHCI    4.2.4
com.apple.driver.AppleACPIButtons    1.3.6
com.apple.driver.AppleRTC    1.3.1
com.apple.driver.AppleHPET    1.5
com.apple.driver.AppleSMBIOS    1.7
com.apple.driver.AppleACPIEC    1.3.6
com.apple.driver.AppleAPIC    1.4
com.apple.driver.AppleIntelCPUPowerManagementClient    142.6.0
com.apple.security.sandbox    1
com.apple.security.quarantine    0
com.apple.nke.applicationfirewall    2.1.14
com.apple.driver.AppleIntelCPUPowerManagement    142.6.0
com.apple.driver.AppleProfileReadCounterAction    17
com.apple.driver.DspFuncLib    2.0.5f14
com.apple.driver.AppleProfileTimestampAction    10
com.apple.driver.AppleProfileThreadInfoAction    14
com.apple.driver.AppleProfileRegisterStateAction    10
com.apple.driver.AppleProfileKEventAction    10
com.apple.driver.AppleProfileCallstackAction    20
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.iokit.IOFireWireIP    2.0.3
com.apple.iokit.IOSurface    74.2
com.apple.iokit.IOBluetoothSerialManager    2.4.5f3
com.apple.iokit.IOSerialFamily    10.0.3
com.apple.iokit.IOAudioFamily    1.8.3fc2
com.apple.kext.OSvKernDSPLib    1.3
com.apple.driver.AppleHDAController    2.0.5f14
com.apple.iokit.IOHDAFamily    2.0.5f14
com.apple.iokit.AppleProfileFamily    41
com.apple.driver.IOPlatformPluginFamily    4.7.0a1
com.apple.driver.AppleSMBusPCI    1.0.10d0
com.apple.driver.AppleBacklightExpert    1.0.1
com.apple.driver.AppleSMC    3.1.0d5
com.apple.nvidia.nv50hal    6.4.0
com.apple.NVDAResman    6.4.0
com.apple.iokit.IONDRVSupport    2.2.1
com.apple.iokit.IOGraphicsFamily    2.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController    2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController    2.4.5f3
com.apple.iokit.IOBluetoothFamily    2.4.5f3
com.apple.iokit.IOSCSIBlockCommandsDevice    2.6.8
com.apple.iokit.IOUSBMassStorageClass    2.6.7
com.apple.driver.AppleUSBMultitouch    207.7
com.apple.iokit.IOUSBHIDDriver    4.2.0
com.apple.driver.AppleUSBMergeNub    4.2.4
com.apple.driver.AppleUSBComposite    3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.8
com.apple.iokit.IOBDStorageFamily    1.6
com.apple.iokit.IODVDStorageFamily    1.6
com.apple.iokit.IOCDStorageFamily    1.6.1
com.apple.driver.XsanFilter    402.1
com.apple.iokit.IOAHCISerialATAPI    1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.8
com.apple.iokit.IOFireWireFamily    4.2.6
com.apple.iokit.IOUSBUserClient    4.2.4
com.apple.iokit.IO80211Family    320.1
com.apple.iokit.IONetworkingFamily    1.10
com.apple.iokit.IOAHCIFamily    2.0.6
com.apple.iokit.IOUSBFamily    4.2.4
com.apple.driver.AppleEFIRuntime    1.4.0
com.apple.iokit.IOHIDFamily    1.6.6
com.apple.iokit.IOSMBusFamily    1.1
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    6
com.apple.driver.DiskImages    289.1
com.apple.iokit.IOStorageFamily    1.6.3
com.apple.driver.AppleACPIPlatform    1.3.6
com.apple.iokit.IOPCIFamily    2.6.5
com.apple.iokit.IOACPIFamily    1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.8 GHz, 4 GB, SMC 1.58f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000BPKX-00HPJT0, 465.76 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 6
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 3

Your MBP is actually a mid-2010, not a 2008. That's what the 6,2 model indicates.There's an issue with the graphics module on that machine. There was a program in place to replace the motherboard within 3 years of purchase, but you're probably outside of that. Some folks have supposedly gotten theirs changed outside of that period, so you can try.
http://support.apple.com/kb/TS4088?viewlocale=en_US&locale=en_US
What you can do to use it is download gfxstatus from http:gfx.io and force the graphics to Intel. That would affect your work with Final Cut, but at least you might be able to use the machine.

HT3805 I have Aperture 3 installed and have used it for a while. Now when I try to open it, the licensing window appears asking for the registration #. Yet it says it's invalid. (I have the # from Aperture on another computer.) Any ideas?

I have Aperture 3 iinstalled and have used it for quite a while. Now when I try to open it a licensing window appears and wants the reg #. I copy it from the program on another comupter, yet it says that it's invalid. Any ideas?

Check this support article:
Troubleshooting Professional Application Serial Numbers:
http://support.apple.com/kb/TS2005
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Regards
Léonie

My computer reboots when i try to open itunes,i tried to uninstall and reinstallitunes but when i try to do either my computer reboots also.

when i try to open itunes my computer reboots. i have tried to uninstall and reinstall itunes but when i tried either my computer also rebooted.

Are you getting any sort of blue screen when the PC restarts? If so, what numerical and textual codes are you getting for it?
(For example: STOP 0x00000023 FAT_FILE_SYSTEM)
If the blue screen also mentions a specific file, let us know what the file is called. (Precise spelling please. Include filename extensions like .sys or .dll ... for example, "atiduag.dll".)

My mac wont turn on. It is charging and the on light is on when the computer is shut but once I open it the light turns off and the screen is black. I turn it off and then on again and the start up noise goes but it is still black - Help!?

My mac wont turn on. It is charging and the on light is on when the computer is shut but once I open it the light turns off and the screen is black. I turn it off and then on again and the start up noise goes but it is still black - Help!?

Claire, please post your machine specs as requested. There are some variants of the MBP with specific hardware issues. Example: the older "silver key" MBPs with 2.2Ghz and faster processors can have a defective video chipset that produces a black screen or distorted video. That problem is covered under an Apple program that will fix this at no cost to you if you computer is that model.
Do "About this Mac" from your Apple menu and, in the resulting window, click the "More Info..." button. That launches System Profiler for you. The first screen looks like this:
The second line, "Model Identifier" (or "Machine Model" if you are running OS10.4) precisely identifies your MBP variant. Post that, and include it in your equipment info in your profile for future posts. That means people don't have to ask, and you get faster help that is targeted to your specific model. Saves everybody a bunch of keystrokes and you get better advice.

Hi, i think i erased the utility folder of my macbook and now every time i try to open it the computer just freezes...? help!

hi, i think i erased the utility folder of my macbook and now every time i try to open it the computer just freezes...? help!

Hi
This sounds like a job for Disk Utility ... but that's located in the Utilities folder ....
Fortunately, there's a spare copy of Disk Utility on the setup disks you should have received with your computer. You need to boot the computer from the setup disk, then find Disk Utility. Inside Disk Utility, "mount" your hard drive and run Repair Disk, then Repair Permissions.
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Bob

The books are all in my library but when I try to open them the app glitches and closes out.

I have an iPod 4g and I had deleted the ibooks app but downloaded it again. The books are all in my library but when I try to open them the app glitches and closes out. Before the app update (ios 7) and after the update it hadn't worked (for the past week).

I think I have found an answer on another page! If anyone else wants to know just do this:
Hold down the home and sleep button (if the turn off button comes up just ignore it) and when you see the apple logo release the buttons and let it wake up!
It worked for me and seem to work for a lot of people. Hope this helps!!

I'm trying to import contacts from Outlook to mac address book. I've exported as a CSV but when i try to open with the Address book import tool, the file is greyed out and can't be imported

I'm trying to import contacts from Outlook to Mac address book. I've exported as a CSV but when I try to open with the Address book import tool, the file is greyed out and can't be imported. Any ideas?
Thanks,
Ian

If you can't get the exported .csv file to work you might consider using Migration Assistant: http://support.apple.com/kb/HT2518, particular if you need to move more than just your contacts. There is some granularity in the options on what to transfer but I'm not sure if you can choose to just your migrate contacts.

TS1776 When I try to open itunes my computer says itunes has stopped working. HELP

When I try to open itunes my computer says itunes has stopped working.....HELP

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

HT1212 I've forgotten my ipad passcode but when I try to restore on the computer it won't let me as I have to turn "find your ipad" off but i don't know how when I can't use the ipad itself. How do I do this on the cloud?

I've forgotten my ipad passcode but when I try to restore on the computer it won't let me as I have to turn "find your ipad" off but i don't know how when I can't use the ipad itself. How do I do this on the cloud?

If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

When I try and open Quicktime the computer switches off and reboots. Help!!

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