When I try and play movies from iTunes, iTunes shuts down

When I go to play a movie, iTunes stops working.  I've uploaded all upgrades and the latest version of iTunes...any thoughts?  Windows XP desktop.

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

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  • My itunes won't launch, on mac, I have tried to remove the program and install it again, but it dosn't help. the message I get when I try to open it is: itunes shut down unexpected

    Any tips or clues????
    and the error message says:
    Process:    
    iTunes [1777]
    Path:       
    /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier: 
    com.apple.iTunes
    Version:    
    10.6.1 (10.6.1)
    Build Info: 
    iTunes-10610701~1
    Code Type:  
    X86 (Native)
    Parent Process:  launchd [94]
    Date/Time:  
    2012-06-03 21:52:22.001 +0200
    OS Version: 
    Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:     
    38641 sec
    Crashes Since Last Report:      
    2
    Per-App Interval Since Last Report:  8 sec
    Per-App Crashes Since Last Report:   2
    Anonymous UUID:                 
    7A8924FE-2E8B-459C-8821-63720FEE2E5D
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000fbf66df6
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   com.apple.iTunes         
    0x007f275f 0x1000 + 8329055
    1   com.apple.iTunes         
    0x002474fc 0x1000 + 2385148
    2   com.apple.iTunes         
    0x0024803c 0x1000 + 2388028
    3   com.apple.iTunes         
    0x002475c4 0x1000 + 2385348
    4   com.apple.iTunes         
    0x00247848 0x1000 + 2385992
    5   com.apple.iTunes         
    0x00059a4d 0x1000 + 363085
    6   com.apple.iTunes         
    0x00049ae5 0x1000 + 297701
    7   com.apple.iTunes         
    0x00044763 0x1000 + 276323
    8   com.apple.iTunes         
    0x00042d08 0x1000 + 269576
    9   com.apple.iTunes         
    0x0000908f 0x1000 + 32911
    10  com.apple.iTunes         
    0x00008bd7 0x1000 + 31703
    11  com.apple.iTunes         
    0x00008b47 0x1000 + 31559
    12  com.apple.Foundation     
    0x99b8ddb3 _nsnote_callback + 176
    13  com.apple.CoreFoundation 
    0x92ebb763 __CFXNotificationPost + 947
    14  com.apple.CoreFoundation 
    0x92ebb16a _CFXNotificationPostNotification + 186
    15  com.apple.Foundation     
    0x99b82c50 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
    16  com.apple.Foundation     
    0x99b9005d -[NSNotificationCenter postNotificationName:object:] + 56
    17  com.apple.AppKit         
    0x966b8511 -[NSApplication finishLaunching] + 493
    18  com.apple.AppKit         
    0x966b7f0d -[NSApplication run] + 79
    19  com.apple.iTunes         
    0x00003ffa 0x1000 + 12282
    20  com.apple.iTunes         
    0x00003e41 0x1000 + 11841
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib        
    0x95cef382 kevent + 10
    1   libSystem.B.dylib        
    0x95cefa9c _dispatch_mgr_invoke + 215
    2   libSystem.B.dylib        
    0x95ceef59 _dispatch_queue_invoke + 163
    3   libSystem.B.dylib        
    0x95ceecfe _dispatch_worker_thread2 + 240
    4   libSystem.B.dylib        
    0x95cee781 _pthread_wqthread + 390
    5   libSystem.B.dylib        
    0x95cee5c6 start_wqthread + 30
    Thread 2:
    0   libSystem.B.dylib        
    0x95cee412 __workq_kernreturn + 10
    1   libSystem.B.dylib        
    0x95cee9a8 _pthread_wqthread + 941
    2   libSystem.B.dylib        
    0x95cee5c6 start_wqthread + 30
    Thread 3:
    0   libSystem.B.dylib        
    0x95cc8afa mach_msg_trap + 10
    1   libSystem.B.dylib        
    0x95cc9267 mach_msg + 68
    2   com.apple.CoreFoundation 
    0x92e9d2df __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation 
    0x92e9c3c4 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation 
    0x92ea2304 CFRunLoopRun + 84
    5   com.apple.iTunes         
    0x0000a5e8 0x1000 + 38376
    6   com.apple.iTunes         
    0x0091e2fe 0x1000 + 9556734
    7   libSystem.B.dylib        
    0x95cf6259 _pthread_start + 345
    8   libSystem.B.dylib        
    0x95cf60de thread_start + 34
    Thread 4:
    0   libSystem.B.dylib        
    0x95cef382 kevent + 10
    1   libSystem.B.dylib        
    0x95d02a93 _mdns_query_mDNSResponder + 1225
    2   libSystem.B.dylib        
    0x95d01b9d _mdns_search + 1621
    3   libSystem.B.dylib        
    0x95d00dd8 _mdns_addrinfo + 740
    4   libSystem.B.dylib        
    0x95cffd5a search_addrinfo + 132
    5   libSystem.B.dylib        
    0x95cff796 si_addrinfo + 1413
    6   libSystem.B.dylib        
    0x95cff180 getaddrinfo + 143
    7   com.apple.SystemConfiguration
    0x92dac989 __SCNetworkReachabilityGetFlags + 1283
    8   com.apple.SystemConfiguration
    0x92db10b4 SCNetworkReachabilityGetFlags + 137
    9   com.apple.iTunes         
    0x000b331b 0x1000 + 729883
    10  com.apple.iTunes         
    0x000b2e89 0x1000 + 728713
    11  com.apple.iTunes         
    0x0074d51d 0x1000 + 7652637
    12  com.apple.iTunes         
    0x0000efa9 0x1000 + 57257
    13  com.apple.iTunes         
    0x0091e2fe 0x1000 + 9556734
    14  libSystem.B.dylib        
    0x95cf6259 _pthread_start + 345
    15  libSystem.B.dylib        
    0x95cf60de thread_start + 34
    Thread 5:
    0   libSystem.B.dylib        
    0x95cf6aa2 __semwait_signal + 10
    1   libSystem.B.dylib        
    0x95cf675e _pthread_cond_wait + 1191
    2   libSystem.B.dylib        
    0x95cf83f8 pthread_cond_wait$UNIX2003 + 73
    3   com.apple.iTunes         
    0x0000a7c3 0x1000 + 38851
    4   com.apple.iTunes         
    0x00020c71 0x1000 + 130161
    5   com.apple.iTunes         
    0x0091e2fe 0x1000 + 9556734
    6   libSystem.B.dylib        
    0x95cf6259 _pthread_start + 345
    7   libSystem.B.dylib        
    0x95cf60de thread_start + 34
    Thread 6:
    0   libSystem.B.dylib        
    0x95cc8afa mach_msg_trap + 10
    1   libSystem.B.dylib        
    0x95cc9267 mach_msg + 68
    2   com.apple.CoreFoundation 
    0x92e9d2df __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation 
    0x92e9c3c4 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation 
    0x92ea2304 CFRunLoopRun + 84
    5   com.apple.iTunes         
    0x0003d680 0x1000 + 247424
    6   com.apple.iTunes         
    0x0091e2fe 0x1000 + 9556734
    7   libSystem.B.dylib        
    0x95cf6259 _pthread_start + 345
    8   libSystem.B.dylib        
    0x95cf60de thread_start + 34
    Thread 7:
    0   libSystem.B.dylib        
    0x95cf6aa2 __semwait_signal + 10
    1   libSystem.B.dylib        
    0x95cf675e _pthread_cond_wait + 1191
    2   libSystem.B.dylib        
    0x95cf83f8 pthread_cond_wait$UNIX2003 + 73
    3   com.apple.iTunes         
    0x00050dc3 0x1000 + 327107
    4   com.apple.iTunes         
    0x00050c7f 0x1000 + 326783
    5   com.apple.iTunes         
    0x00050c1b 0x1000 + 326683
    6   com.apple.iTunes         
    0x00050a6e 0x1000 + 326254
    7   com.apple.iTunes         
    0x0091e2fe 0x1000 + 9556734
    8   libSystem.B.dylib        
    0x95cf6259 _pthread_start + 345
    9   libSystem.B.dylib        
    0x95cf60de thread_start + 34
    Thread 8:
    0   libSystem.B.dylib        
    0x95cee412 __workq_kernreturn + 10
    1   libSystem.B.dylib        
    0x95cee9a8 _pthread_wqthread + 941
    2   libSystem.B.dylib        
    0x95cee5c6 start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0x037d7b70  ecx: 0x0333d200  edx: 0x0333e1b4
      edi: 0x037d81f8  esi: 0xfbf66df6  ebp: 0xbfff9e38  esp: 0xbfff9e10
       ss: 0x0000001f  efl: 0x00010286  eip: 0x007f275f   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
      cr2: 0xfbf66df6
    Binary Images:
    0x1000 -  0x1128fdf  com.apple.iTunes 10.6.1 (10.6.1) <BC1ACF3D-8DB4-F397-FBA1-0B26633B6D0C> /Applications/iTunes.app/Contents/MacOS/iTunes
    0x137c000 -  0x13f7fef  com.apple.iTunes.iPodUpdater 10.4 (10.4) <055BCDEA-3996-AC1B-EEF1-E158DF8AA5E4> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
    0x143c000 -  0x1461ff7  com.apple.avfoundationcf 2.0 (60.1) <2D4DFC71-1195-4549-658B-7295F37AAEC3> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
    0x1489000 -  0x148eff7  com.apple.iPod 1.6 (17) <1C363658-799C-351F-52F3-645FB18CCAE3> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
    0x1494000 -  0x1770fe7 +libgnsdk_dsp.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <E468D2B0-295A-D520-C02A-5383413B5DDE> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
    0x1792000 -  0x17c5fe7 +libgnsdk_musicid.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <F6487E48-3B93-7C89-7734-85600749661D> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
    0x17d2000 -  0x189cfe7 +libgnsdk_sdkmanager.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <70001144-C144-B6D7-3CA9-836ACD97CE9F> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
    0x18b3000 -  0x18f5fe7 +libgnsdk_submit.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <AB1597CE-FBAC-6C05-330E-879EDD036C94> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
    0x18fa000 -  0x193fff7  com.apple.CoreMedia.AVCFSupport 1.0 (705.24.4) <FAEC8CE1-BF17-B566-38E3-98E97C2403CE> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/CoreMedia.fr amework/Versions/A/CoreMedia
    0x195e000 -  0x1cc9ff3  com.apple.MediaToolbox.AVCFSupport 1.0 (705.24.4) <B801EFCB-07D9-2A94-9E7A-530AD7E892AA> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/MediaToolbox .framework/Versions/A/MediaToolbox
    0x1d2e000 -  0x206efeb  com.apple.VideoToolbox.AVCFSupport 1.0 (705.24.4) <A4DBF709-3753-2F20-B20D-1D5DB80F3997> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/VideoToolbox .framework/Versions/A/VideoToolbox
    0x27f1000 -  0x27f2ff7  com.apple.textencoding.unicode 2.3 (2.3) <A7D310DB-A5E6-C834-F72F-A66453834CC0> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
    0x1455b000 - 0x14928fe7  com.apple.CoreFP 2.1.37 (2.1.37) <5075E6B8-08EA-CBFC-770C-1653E4F49053> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
    0x14a90000 - 0x15be7ff7  com.apple.CoreFP1 1.14.37 (1.14.37) <B7B4E73D-E8C8-19D9-629D-139B0E2BED79> /System/Library/PrivateFrameworks/CoreFP1.framework/CoreFP1
    0x16d3c000 - 0x16d40ff3  com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <E9CB576C-283B-1DB2-0C69-E7C914BD7922> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
    0x16d45000 - 0x16d4bff7  com.apple.audio.AppleHDAHALPlugIn 2.0.5 (2.0.5f14) <38E3C1A4-84E4-C105-B55F-8FC4C154036D> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
    0x16f6a000 - 0x16f90fff  libssl.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <1C17D1BE-1E54-70CF-07B2-86E5DA647C81> /usr/lib/libssl.0.9.7.dylib
    0x16fd5000 - 0x16fdaff7  com.apple.QuartzComposer.iTunesPlugIn 1.2 (16) <52EF9BE5-FB13-BCC4-140D-880C271A7B43> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
    0x17238000 - 0x172c4ff7  com.apple.mobiledevice 507.6 (507.6) <F7DDA28B-630F-862A-11E2-6386027EB81C> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
    0x1730d000 - 0x173c2fe7  libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <78B6EEB6-50D9-4479-D1A5-B4C381A07E4D> /usr/lib/libcrypto.0.9.7.dylib
    0x17408000 - 0x175eefef  com.apple.audio.codecs.Components 2.0.4 (2.0.4) <5D32DF8D-C577-EB6B-72FA-1ABDF1CED762> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
    0x70000000 - 0x700cbfff  com.apple.audio.units.Components 1.6.5 (1.6.5) <412DBD1B-E9B5-E67C-99E4-820BF38239AC> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
    0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
    0x9003c000 - 0x9003cff7  com.apple.Carbon 150 (152) <9252D5F2-462D-2C15-80F3-109644D6F704> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x901a8000 - 0x902d5ffb  com.apple.MediaToolbox 0.484.60 (484.60) <A7FE2739-64A7-40EB-A6E7-69FBCE3C87D4> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
    0x902d6000 - 0x90501ff3  com.apple.QuartzComposer 4.2 ({156.30}) <2C88F8C3-7181-6B1D-B278-E0EE3F33A2AF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
    0x9058b000 - 0x905c9ff7  com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
    0x905ca000 - 0x905e2ff7  com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
    0x905e3000 - 0x905e9fff  com.apple.CommonPanels 1.2.4 (91) <CE92759E-865E-8A3B-1488-ECD497E4074D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x905ed000 - 0x9076ffe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib
    0x90770000 - 0x90782ff7  com.apple.MultitouchSupport.framework 207.11 (207.11) <6FF4F2D6-B8CD-AE13-56CB-17437EE5B741> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
    0x90919000 - 0x90935fe3  com.apple.openscripting 1.3.1 (???) <0E6B81D1-C1BD-1B5F-836F-256E6701B5DE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
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    0x9097b000 - 0x90988ff7  com.apple.AppleFSCompression 24.4 (1.0) <6D696284-020B-7F5C-226D-B820F0E981D2> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
    0x90989000 - 0x90a95fe7  libGLProgrammability.dylib ??? (???) <6167CEB0-D8D6-C4D9-DD74-49755ADB540F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
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    0x90bcf000 - 0x90d12fef  com.apple.QTKit 7.7 (1790) <95F7C69A-1D24-A96A-E95D-1DF8CCD03FB3> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
    0x90d25000 - 0x90d2eff7  com.apple.DiskArbitration 2.3 (2.3) <6AA6DDF6-AFC3-BBDB-751A-64AE3580A49E> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
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    0x90e3a000 - 0x90ef6fff  com.apple.ColorSync 4.6.8 (4.6.8) <920DD017-8B41-7334-E554-A85DB99EBD5A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
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    0x9a193000 - 0x9a1b3fe7  libresolv.9.dylib 41.1.0 (compatibility 1.0.0) <8C2B5FA8-2469-21C7-D297-F95A0FFE5F19> /usr/lib/libresolv.9.dylib
    0x9a1b4000 - 0x9a251fe3  com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x9a252000 - 0x9a252ff7  com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x9a29c000 - 0x9a29eff7  libRadiance.dylib ??? (???) <98EC06D5-1A02-EDEF-BF9D-2C986761AD54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x9a31d000 - 0x9a345ff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <E761F29A-328B-29D9-3DF0-023F2C21E500> /usr/lib/libxslt.1.dylib
    0x9a346000 - 0x9a6b1ff7  com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
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    0x9a89d000 - 0x9a945ffb  com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x9a946000 - 0x9a99cff7  com.apple.MeshKitRuntime 1.1 (49.2) <4B41E225-69AC-6EFA-190E-DC6A4BD8109E> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime
    0x9a9c8000 - 0x9aac8fe7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <BE7FCD73-03B5-25A4-FCA4-D4980F1488D6> /usr/lib/libxml2.2.dylib
    0x9aac9000 - 0x9aae7fe7  libPng.dylib ??? (???) <45185287-25AD-C239-AA58-8FA53DF55B79> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x9aae8000 - 0x9ab2fffb  com.apple.CoreMediaIOServices 140.0 (1496) <DA152F1C-8EF4-4F5E-6D60-82B1DC72EF47> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
    0x9ab30000 - 0x9ab30ff7  liblangid.dylib ??? (???) <FCC37057-CDD7-2AF1-21AF-52A06C4048FF> /usr/lib/liblangid.dylib
    0x9abd7000 - 0x9abddfe7  com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
    0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
    Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
    Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST9250315ASG, 232,89 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898, 735,5 MB
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0x24600000 / 2
    USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0x26100000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06600000 / 4
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8213, 0x06610000 / 7
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x06500000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0237, 0x06300000 / 2

    Try updating using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
    http://www.apple.com/itunes/download/

  • My iTouch will not show movies, but they are showing on my iTunes.  When I try and play them through my iTunes it freezes on me and does not work.

    My iTouch will not show movies, but they are showing on my iTunes.  When I try and play them through my iTunes it freezes on me and does not work.  This problem only occurs whenever I am using my netbook.  It doesn't happen when I use a different computer.  I tried uninstalling and reinstalling itunes and am not sure what else to do from here. 

    You may have transferred all your songs, but your iPad is seeing the library as a different entity.
    The following article(s) may help you.
    Moving your iTunes library to a new computer  

  • ITunes freezes on me when I try to play music from a CD

    When I try to play music from a CD, it will play two tracks in a row fine. After that, the program will freeze and I'll have to exit it. It keeps doing this on me, and even after uninstalling and reinstalling iTunes, it still does it. It's weird how it only freezes after playing every two songs.
    It also only does this to CDs. It's fine when I play music already downloaded on my computer. I recently updated to the latest version of iTunes, if that might have anything to do with it.

    Boy this discussion sure seems useless. Comeon Apple! Time to step up the support! This is where you are weakest as a company.
    Well anyway, I have the same problem. My old optical drive in my macbook pro crapped out when I dropped my laptop, so I just installed a brand new drive (UJ-857e), simultaneously with upgrading to Leopard, so it is unfortunately impossible for me to isolate this problem to itunes 7.5 vs. Leopard. It is clearly not a hardware problem however, since the cd's play fine with other audio programs.
    So what I can offer as a work-around fix is to suggest you use a different program for audio cd playback than itunes and all should be fine if your hardware is fine. My program of choice is VLC, which in my opinion is the best free program out there for video formats of all kinds (most codecs included) and plays audio fine too.

  • When I try to download songs from itunes it says I have to answer my security questions(which i made a year ago) I can't remember them, and I can't get on my email to reset the questions.. please help ASAP!

    I recieved an ipod 5 for a early christmas present a day ago, I already owned an ipod 4 so i just used my info from that ipod as a back up for my 5g. but now when i try to download music from itunes it says i must use my security questions (which i made over a year ago) I can't remember the answers and i can't get on the email that it sends the reset info to. i don't know what to do and its really frustrating. please help ASAP!

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
    (95471)

  • My iphone is on recovery mode and i can´t turn on it, when i try to recover it from itunes i get: "unknown error (36), i´ve tried to do lot of things but i can´t  solve my problem. please help!!

    my iphone is on recovery mode and i can´t turn on it, when i try to recover it from itunes i get: unknown error (36), i´ve tried to do lot of things but i can´t solve my problem. please help!!

    Hi, i had the same problem. Try to find the file "apple" or "itunes" don't know it anymore exactly. Ahm well you need to delet any information or just plug in your iphone into an other computer. important is that your iphone never has been pluged in this computer before. This was what i did, and it worked!

  • When i try to add music from itunes to my ipod itune tells me the music on my ipod came from a differnt libray and  wants to erase my whole ipod. i just loaded my ipod two days ago. i don't want to replace everything every time i want to add to songs

    When i try to add music from itunes to my ipod, Itune tells me the music on my ipod came from a differnt libray and  wants to erase my whole ipod. i just loaded my ipod two days ago. i don't want to replace everything every time i want to add two to songs. My MacBook Pro is the only autherized computer.

    To prevent a sync when plugging in the iPod/iPhone - hold down the 'option' and the 'command' keys when plugging in the iPod/iPhone - key the keys down until the iPod/iPhone is listed under the Devices list in iTunes - this will prevent a sync from taking place and you will be able to change your settings.
    MJ

  • When i try to play music on itunes it says the original file cant be found. I have music on exyernal dive and it is working . How can i correct this

    When i try to play music on itunes it says the original file cant be found. I have music on exyernal dive and it is working . How can i correct this?

    See if you have most of the songs with 'Exclamation' symbol precede the name under your music library.
    If so, double click a song with ! mark on side, you will be given an option to locate the file where the song is held. Select "locate" and direct it to your External Drive folder / file where the song is and open it.
    iTunes then will give you the option to use this process to update all of your library.  OK that as this will fix all automatically instead of doing them one by one.

  • Error message (-51) keeps coming up when I try to send music from iTunes to my iPhone and then the music won't come over.  How can I fix this message?

    Error message (-51) keeps coming up when I try to send music from iTunes to my iPhone and then the music won't come over.  How can I fix this message?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio.  Can you please help and tell me what i need to do. Thank you

    I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio.  Can you please help and tell me what i need to do. Thank you

    Make sure all of the videos used in the project that is having that problem are from the same event. If they are from multiple events, move them all into one event.

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