When I try and redeem my music card, it says it has already been used

when I try and redeem the iTunes Music Card, it says that the card has already been used, but the amount in my account does not go up! please help!

welcome to discussions, we are fellow users.
For a problem like that, you will have to email iTMS cusotmer service
http://www.apple.com/support/itunes/musicstore/musiccard/

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